ALDERMORE BANK PLC Salary - Salary Report

product manager

3 the last 158 days, recently 2023-07-18

Responsibility

reporting to the Commercial Director of Savings, this role supports the development, management, and enhancement of savings products offered by Aldermore
this role plays a crucial role in driving product growth, improving customer satisfaction, and ensuring regulatory compliance
bring to market new products and propositions
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specific focus will be on managing product T&C’s, and the Change Requests for product and pricing changes
prioritisation of the Strategic Proposition Development agenda
use your expertise to collaborate and deliver in an agile fashion
deliver robust financial business cases to support proposals
the Savings Product Manager works closely with cross-functional teams, including marketing, finance, operations, and technology, to help define and execute the product strategy, deliver innovative savings solutions, and maximise the savings products value proposition
collaborate with the technology team to define and prioritise product development initiatives and ensure smooth implementation
explore opportunities to understand commercial, market and customer benefit
identify target markets and customer segments, to support great customer outcomes
support with the management of the savings product and distribution strategy to meet savings objectives for new business and retention, including pricing strategy
ensure proposals remain commercially viable
what will your day look like?
collaborate with the Product team to create insightful reporting for all new products and propositions
support strategic and tactical savings forecasts, to meet liquidity targets and optimise product costs. Work with Finance to ensure Budgets are appropriate
collaborate with stakeholders at levels to identify emerging markets, new products and evolving customer needs
support the Savings team to efficiently manage development and testing of new concepts, and incorporation into business as usual
work closely with internal stakeholders, such as finance, risk, legal, compliance, and technology teams, to ensure product compliance with regulations and internal policies
adhere to Product Development, Change Management and Governance processes
manage savings product-related risks
what we're looking for
partner with sales teams to provide product training and support, ensuring they have the necessary knowledge and tools to effectively sell savings products
involvement and participation in strategic and tactical projects as required
foster strong relationships with external partners, such as vendors and industry associations, to stay informed about market trends, best practices and emerging technologies
our Propositions Team develops products and propositions that contribute to the success of our award-winning business

Requirements

numerate and analytical
developing new and existing products within a regulated environment
ability to build effective and collaborative relationships
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creating first class customer journeys that deliver great customer outcomes
adaptable communication skills
influencing stakeholders to deliver great outcomes
motivated and delivery focussed
building engaging business cases
delivering change in an agile environment
financial services or similarly complex sectors

Current offers for the position:

Product Manager London

Reporting to the Commercial Director of Savings, this role supports the development, management, and enhancement of savings products offered by Aldermore. This role plays a crucial role in driving product growth, improving customer satisfaction, and ensuring regulatory compliance. The Savings Product Manager works closely with cross-functional teams, including marketing, finance, operations, and technology, to help define and execute the product strategy, deliver innovative savings solutions, and maximise the savings products value proposition What will your day look like? Support with the management of the savings product and distribution strategy to meet savings objectives for new business and retention, including pricing strategy. Specific focus will be on managing product T&C’s, and the Change Requests for product and pricing changes Support strategic and tactical savings forecasts, to meet liquidity targets and optimise product costs. Work with Finance to ensure Budgets are appropriate Work closely with internal stakeholders, such as finance, risk, legal, compliance, and technology teams, to ensure product compliance with regulations and internal policies Collaborate with the technology team to define and prioritise product development initiatives and ensure smooth implementation Partner with sales teams to provide product training and support, ensuring they have the necessary knowledge and tools to effectively sell savings products. Foster strong relationships with external partners, such as vendors and industry associations, to stay informed about market trends, best practices and emerging technologies Deliver robust and timely analysis and reporting to understand and provide management insight on anticipated variances to Budgets: product performance; customer behaviour; competition etc Support the Savings team to efficiently manage development and testing of new concepts, and incorporation into business as usual Man

Responsibility: reporting to the Commercial Director of Savings, this role supports the development, management, and enhancement of savings products offered by Aldermore, this role plays a crucial role in driving product growth, improving customer satisfaction, and ensuring regulatory compliance, the Savings Product Manager works closely with cross-functional teams, including marketing, finance, operations, and technology, to help define and execute the product strategy, deliver innovative savings solutions, and maximise the savings products value proposition, what will your day look like?

Software: microsoft Office, powerpoint, excel, word

Job position: product manager

2023-07-18

Product Manager - New Propositions Cardiff

Are you excited by innovation and exploration of new markets? Do you love to drive ideas through to completion? Would you like to shape the future direction of the Motor Finance Industry? If so, this could be the perfect role for you! Our Propositions Team develops products and propositions that contribute to the success of our award-winning business. As a Product Manager - New Propositions, you will be part of a high performing team working collaboratively across group functions, helping to discover, develop and deliver products and propositions in line with our motor strategy, ensuring we are delivering exceptional outcomes for our customers Based in our vibrant Cardiff office, we offer hybrid working, with a range of tools and benefits to help you drive your professional career and personal growth ambitions. We have a fantastic benefit offering, including: 30 days holidays (plus bank holidays) Annual discretionary bonus scheme Private Medical Cover Group income protection Life Insurance Key responsibilities for the role are: Bring to market new products and propositions Prioritisation of the Strategic Proposition Development agenda Use your expertise to collaborate and deliver in an agile fashion Deliver robust financial business cases to support proposals Explore opportunities to understand commercial, market and customer benefit Identify target markets and customer segments, to support great customer outcomes Ensure proposals remain commercially viable Collaborate with the Product team to create insightful reporting for all new products and propositions Collaborate with stakeholders at levels to identify emerging markets, new products and evolving customer needs Adhere to Product Development, Change Management and Governance processes What we're looking for Experience in: Developing new and existing

Responsibility: our Propositions Team develops products and propositions that contribute to the success of our award-winning business, bring to market new products and propositions, prioritisation of the Strategic Proposition Development agenda, use your expertise to collaborate and deliver in an agile fashion

We offer: 30 days holidays, annual discretionary bonus scheme, private Medical Cover, group income protection

Requirements: developing new and existing products within a regulated environment, creating first class customer journeys that deliver great customer outcomes, influencing stakeholders to deliver great outcomes, building engaging business cases

Job position: product manager

2023-02-19

Product Manager - New Propositions Cardiff

Product Manager - New Propositions

Job position: product manager

2023-02-11

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SANDERSON RECRUITMENT PLC	12800 £	5639 £ 12800 £
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INVESTIGO	11750 £	5639 £ 12800 £
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HARVEY NASH	7391 £	5639 £ 12800 £
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manager

5 the last 335 days, recently 2024-03-21

Responsibility

feel like being part of…
the role of Operational Risk Manager is really important to us
collaborate across teams for accurate, complete, and effective monitoring of RAF
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manage a robust Frameworks, Policies and Standards culture in Aldermore. This will have to be reviewed annually and managed accordingly
the successful Operational Risk Manager will lead the development, implementation, and ongoing enhancement of Aldermore’s approach for operational resilience and third party risk management Level 1 Risks
working with colleagues across the 2nd Line of Defense and with senior management to assess the organisation’s risk profile you will have the opportunity to provide an opinion on the risk maturity, performance against risk appetite measures and effectiveness of the control environment
enduring delivery is to time and quality expectations inline with stakeholder requirements
feeding into programme management meetings and steering on progress, Interlocks, or dependencies between workstreams, Escalations and Blockers
you will be responsible for monitoring, evaluating and challenging the ability of the First Line of Defense to identify, manage and report on operational resilience and third-party risks in line with internal standards and regulatory requirements and help embed a proactive risk culture, including providing relevant training and education as necessary
this includes effectively analysing breaches, risk events, internal and external audit reports and second line compliance reports
leading and adhering to essential governance requirements for project deliverables, creating and disseminating relevant information to stakeholders wherever required
about You – what we need you to bring to our team and business
this role can be based at any of our core office locations including Manchester, Reading, Cardiff and London however you will be able to work a blend of both home and office each week
applying vision and forward planning to plan decisively, whilst managing stakeholder expectations
responsible for embedding the Risk Appetite Framework , ensuring that it is appropriately adopted by principal risks, business functions and first lines / second line of defence
technical knowledge
leading the delivery of a workstream of the Apollo programme through all stages of the project lifecycle including analysis, design, test, and deployment
you’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction
supporting and presenting in product demonstration and engagement with stakeholders, ensuring questions and comments are captured and managed through to resolution
this includes management and treatment of current and emerging operational resilience and third-party risks
managing a squad of business and technical resources, ensuing they are supported to get the work done and guiding the team on how to get the most out agile delivery methodologies
providing any other necessary support and regular updates as required to the Programme Manager and Programme senior leadership team
managing collaboration and linking in with business and technical stakeholders to coordinate discussion throughout the design, management, and implementation of project deliverables
responsible for monitoring Reputational risk, currently one of the principal risks for Aldermore. Leading the Reputational Risk Forum and monthly reporting to the Executive Risk Committee
support the Operational Risk and Resilience Director in the execution of their duties and appropriately represent them within the business in providing effective guidance, challenge, assurance and oversight
what would your day look like?
oversee and monitor operational resilience and third-party risks and controls across the Bank and provide early warning of adverse risk trends and emerging risks
evolving and delivering Aldermore’s plan to assess and enhance risk culture, by refining the risk cultural framework and considering how to deploy tools to measure Aldermore’s risk culture against this
numerate, with a clear understanding of commercial drivers that underpin business performance
this will be an intellectually challenging exercise given this process is still being developed, there is no ‘one size fits all’ approach and requires a journey of constant refinement because of BRC/RemCo feedback
strategic thinking capability and experience
maximise the potential within the geographic area to achieve the required levels of new business as a key element of the overall performance KPIs
develop, maintain and implement an effective contact strategy for brokers within the area
work with key stakeholders across the Bank to implement operational risk best practice, ensuring the Operational Risk Management Framework is understood and embedded
building Relationships / People
acting as the first port of call for brokers to regularly contact by telephone is also a feature, together ensuring that any changes in criteria or product are communicated effectively
project management capability, able to deliver in a pragmatic and focused manner
able to build and develop ongoing relationships at a range of levels across the business

Requirements

SCRUM Master/Agile experience are Desirable
go to networxrecruitment.com
vacancy posted more than 2 months ago

Current offers for the position:

Relationship Manager - East Region London

Business to business sales experience in financial services preferably in the Intermediary mortgage market. Previous experience of managing a defined panel of…

Responsibility: acting as the first port of call for brokers to regularly contact by telephone is also a feature, together ensuring that any changes in criteria or product are communicated effectively, maximise the potential within the geographic area to achieve the required levels of new business as a key element of the overall performance KPIs, maintain and own the regional Platinum Broker distribution to help achieve strategic objectives, develop, maintain and implement an effective contact strategy for brokers within the area

A growing organisation that means there’s lots of opportunities to progress

Job position: manager

2024-03-09

Operational Risk Manager - Third party, Operational Resilience Abbey Wood

Feel like being part of… The successful Operational Risk Manager will lead the development, implementation, and ongoing enhancement of Aldermore’s approach for operational resilience and third party risk management Level 1 Risks. Working with colleagues across the 2nd Line of Defense and with senior management to assess the organisation’s risk profile you will have the opportunity to provide an opinion on the risk maturity, performance against risk appetite measures and effectiveness of the control environment. The role of Operational Risk Manager is really important to us. You will be responsible for monitoring, evaluating and challenging the ability of the First Line of Defense to identify, manage and report on operational resilience and third-party risks in line with internal standards and regulatory requirements and help embed a proactive risk culture, including providing relevant training and education as necessary. This role can be based at any of our core office locations including Manchester, Reading, Cardiff and London however you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction. What would your day look like? Support the Operational Risk and Resilience Director in the execution of their duties and appropriately represent them within the business in providing effective guidance, challenge, assurance and oversight. Oversee and monitor operational resilience and third-party risks and controls across the Bank and provide early warning of adverse risk trends and emerging risks. This includes effectively analysing breaches, risk events, internal and external audit reports and second line compliance reports. Work with key stakeholders across the Bank to implement operational risk best practice, ensuring the Operational Risk Management Framework is understood and embedded. This includes manage

Responsibility: feel like being part of…, the successful Operational Risk Manager will lead the development, implementation, and ongoing enhancement of Aldermore’s approach for operational resilience and third party risk management Level 1 Risks, working with colleagues across the 2nd Line of Defense and with senior management to assess the organisation’s risk profile you will have the opportunity to provide an opinion on the risk maturity, performance against risk appetite measures and effectiveness of the control environment, the role of Operational Risk Manager is really important to us

Requirements: attention to detail, effective planning and organisational skills and demonstrable ability to work under own initiative is essential

A growing organisation that means there’s lots of opportunities to progress

Job position: manager

2023-08-09

Delivery Manager Manchester

...programme is the key strategic delivery for the group and will enable the... ...colleague experience CUSTOMER - Agility and flexibility to develop stay... ...programme team. You will be managing large and complex workstreams, with a dedicated scrum team, using appropriate... SeniorAgile

aldermore Group was formed in 2019 by bringing together two very successful businesses under the FirstRand umbrella. Aldermore Bank, founded in 2009 and MotoNovo Finance, founded in 1999, whilst our parent company operates internationally, with their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs in London, Reading, Manchester, Peterborough, Cardiff, Banbury, Leeds and Wilmslow, our customers include Small and Medium-sized Enterprises ; landlords; homeowners; savers; brokers and motor vehicle drivers who may all need our specialist approach to reviewing their finances, so they get the right products and services that best suit their needs, stay ahead propositions

Responsibility: the Apollo programme is the key strategic delivery for the group and will enable the group’s strategic objectives by delivering a progressive platform that utilises data as an asset to help build a better tomorrow for customers, colleagues and shareholders, leading the delivery of a workstream of the Apollo programme through all stages of the project lifecycle including analysis, design, test, and deployment, managing a squad of business and technical resources, ensuing they are supported to get the work done and guiding the team on how to get the most out agile delivery methodologies, managing collaboration and linking in with business and technical stakeholders to coordinate discussion throughout the design, management, and implementation of project deliverables

Job position: manager

2023-07-27

Delivery Manager Manchester

£31.91k - £45.35k per annumEstimated ...programme is the key strategic delivery for the group and will enable the... ...colleague experience CUSTOMER - Agility and flexibility to develop stay... ...programme team. You will be managing large and complex workstreams, with a dedicated scrum team, using appropriate frameworks... SeniorAgile

aldermore Group was formed in 2019 by bringing together two very successful businesses under the FirstRand umbrella, aldermore Bank, founded in 2009 and MotoNovo Finance, founded in 1999, whilst our parent company operates internationally, with their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services, with hubs in London, Reading, Manchester, Peterborough, Cardiff, Banbury, Leeds and Wilmslow, our customers include Small and Medium-sized Enterprises ; landlords; homeowners; savers; brokers and motor vehicle drivers

Requirements: SCRUM Master/Agile experience are Desirable, go to networxrecruitment.com, vacancy posted more than 2 months ago

Job position: manager

2023-05-20

Enterprise Risk Manager London

The successful Enterprise Risk Manager will lead the development, implementation, and ongoing enhancement of Aldermore’s approach to risk culture and reputational risk. The Manager will ensure a collaborative approach to the evolution of Risk Culture Framework, aligning it to the broader work on culture, embedding the behaviours that Aldermore expects to see from its staff and promoting a sound risk environment that everyone takes ownership to achieve. This role holder will also assist in the formulation and delivery of the Risk Management Framework, that must be adopted by all principal risks and business functions to collectively manage Aldermore Group’s risk in a coordinated manner. There will be a lot of exposure to senior management so the candidate will need to be able to communicate effectively to influence the direction Aldermore takes to manage risk as per the Risk Management Framework. What you will be doing in our team Reporting to the Head of Enterprise Risk, you will be responsible for: Responsible for embedding the Risk Appetite Framework (RAF), ensuring that it is appropriately adopted by principal risks, business functions and first lines / second line of defence Collaborate across teams for accurate, complete, and effective monitoring of RAF Manage a robust Frameworks, Policies and Standards culture in Aldermore. This will have to be reviewed annually and managed accordingly Responsible for monitoring Reputational risk, currently one of the principal risks for Aldermore. Leading the Reputational Risk Forum and monthly reporting to the Executive Risk Committee. Evolving and delivering Aldermore’s plan to assess and enhance risk culture, by refining the risk cultural framework and considering how to deploy tools to measure Aldermore’s risk culture against this. This will be an intellectually challenging exercise given this process is still being developed, there is no ‘one size fits all’ approach a

Responsibility: responsible for embedding the Risk Appetite Framework , ensuring that it is appropriately adopted by principal risks, business functions and first lines / second line of defence, collaborate across teams for accurate, complete, and effective monitoring of RAF, manage a robust Frameworks, Policies and Standards culture in Aldermore. This will have to be reviewed annually and managed accordingly, responsible for monitoring Reputational risk, currently one of the principal risks for Aldermore. Leading the Reputational Risk Forum and monthly reporting to the Executive Risk Committee

Requirements: attention to detail, effective planning and organisational skills and demonstrable ability to work under own initiative is essential, effective Communication

Job position: manager

2023-04-20

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development manager

3 the last 79 days, recently 2023-02-02

Responsibility

bring to market new products and propositions
brings to market new propositions and products
prioritisation of the Strategic Proposition Development agenda
Show more +25
informs prioritisation of the Strategic Proposition Development agenda
use your expertise to collaborate and deliver in an agile fashion
provides subject matter expertise across the relevant projects and initiatives
deliver robust financial business cases to support proposals
delivers robust financial business cases to support proposals
explore opportunities to understand commercial, market and customer benefit
validates opportunities with commercial ROI and value measures, market insight and customer research
identify target markets and customer segments, to support great customer outcomes
defines target markets and customer segments and appropriate outcomes in terms of value and benefits
ensure proposals remain commercially viable
collaborates with Product Analysts to create robust reporting for all new products and propositions
collaborate with the Product team to create insightful reporting for all new products and propositions
collaborates with Motor Leadership to identify emerging markets, new products and evolving customer needs
collaborate with stakeholders at levels to identify emerging markets, new products and evolving customer needs
adheres to Product Development, Change Management and Governance processes
adhere to Product Development, Change Management and Governance processes
influences wide variety of stakeholders within MNF & ALD Group
what we're looking for
manage broker commission packages or campaigns ensuring you protect Motonovo Finance returns, taking ownership for pricing renewals and reviews
our Propositions Team develops products and propositions that contribute to the success of our award-winning business
experience in optimising customer journeys and experience
encourage ideas and suggestions from team to help achieve strategic aims. Recommend and where appropriate implement and mobilise initiatives
as a Proposition Development Manager, you will be part of a high performing team working collaboratively across group functions, helping to discover, develop and deliver products and propositions in line with our motor strategy, ensuring we are delivering exceptional outcomes for our customers
experience of delivering tangible benefits
actively seek out and share knowledge of industry trends and competitors

Requirements

numerate and analytical
developing new and existing products within a regulated environment
ability to build effective and collaborative relationships
Show more +7
creating first class customer journeys that deliver great customer outcomes
adaptable communication skills
influencing stakeholders to deliver great outcomes
motivated and delivery focussed
building engaging business cases
delivering change in an agile environment
financial services or similarly complex sectors

Current offers for the position:

Proposition Development Manager Cardiff

Are you excited by innovation and exploration of new markets? Do you love to drive ideas through to completion? Would you like to shape the future direction of the Motor Finance Industry? If so, this could be the perfect role for you! Our Propositions Team develops products and propositions that contribute to the success of our award-winning business. As a Proposition Development Manager, you will be part of a high performing team working collaboratively across group functions, helping to discover, develop and deliver products and propositions in line with our motor strategy, ensuring we are delivering exceptional outcomes for our customers Based in our vibrant Cardiff office, we offer hybrid working, with a range of tools and benefits to help you drive your professional career and personal growth ambitions. We have a fantastic benefit offering, including: 30 days holidays (plus bank holidays) Annual discretionary bonus scheme Private Medical Cover Group income protection Life Insurance Key responsibilities for the role are: Bring to market new products and propositions Prioritisation of the Strategic Proposition Development agenda Use your expertise to collaborate and deliver in an agile fashion Deliver robust financial business cases to support proposals Explore opportunities to understand commercial, market and customer benefit Identify target markets and customer segments, to support great customer outcomes Ensure proposals remain commercially viable Collaborate with the Product team to create insightful reporting for all new products and propositions Collaborate with stakeholders at levels to identify emerging markets, new products and evolving customer needs Adhere to Product Development, Change Management and Governance processes What we're looking for Experience in: Developing new and existing pro

Responsibility: our Propositions Team develops products and propositions that contribute to the success of our award-winning business, as a Proposition Development Manager, you will be part of a high performing team working collaboratively across group functions, helping to discover, develop and deliver products and propositions in line with our motor strategy, ensuring we are delivering exceptional outcomes for our customers, bring to market new products and propositions, prioritisation of the Strategic Proposition Development agenda

We offer: 30 days holidays, annual discretionary bonus scheme, private Medical Cover, group income protection

Job position: development manager

2023-02-02

Proposition Development Manager Cardiff

Feel like being part of… The Motor Products Team play a key role in determining and overseeing the range of offerings that are available to customers in the Motor market. As a Product Development Manager, you will be part of a high performing team working collaboratively with the Sales, Marketing, Finance, Risk and Operations functions. The work we do needs to consider the impact on all these teams, from the commercial performance we work towards and the quality of business we will attract, whilst ensuring we are delivering exceptional outcomes for our customers About the role – what you will be doing in our team Reporting to the Senior Manager of New Propositions, Motor Finance, the role holder will be responsible for executing the Strategic Proposition Development agenda. The role holder will discover, develop and deliver new products and propositions to defined target markets whilst adhering to both the spirit and letter of regulation. Key responsibilities for the role are: Brings to market new propositions and products Informs prioritisation of the Strategic Proposition Development agenda Provides subject matter expertise across the relevant projects and initiatives Delivers robust financial business cases to support proposals Validates opportunities with commercial ROI and value measures, market insight and customer research Defines target markets and customer segments and appropriate outcomes in terms of value and benefits Collaborates with Product Analysts to create robust reporting for all new products and propositions Collaborates with Motor Leadership to identify emerging markets, new products and evolving customer needs Adheres to Product Development, Change Management and Governance processes Influences wide variety of stakeholders within MNF & ALD Group What we're looking for Experience in bringing new products to market or developing ex

Responsibility: brings to market new propositions and products, informs prioritisation of the Strategic Proposition Development agenda, provides subject matter expertise across the relevant projects and initiatives, delivers robust financial business cases to support proposals

Requirements: effective communicator across all mediums, highly collaborative team player

Job position: development manager

2022-11-25

Broker Development Manager Cardiff

Let us tell you a bit about us… We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. We thrive upon saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Feel like being part of… We are looking for a Broker Development manager based in the Midlands or Northern England, to proactively and professionally promote MotoNovo products and services within the Broker market. To identify and maximise profitable sales opportunities and achieve agreed targets. This role will be a field-based role (company car provided) where you will be comfortable travelling to your brokers. however, you'll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction. What would your day look like? Develop and maintain relationships with new and existing Brokers, to generate profitable business, ensuring that agreed returns are met. Achievement of agreed KPIs across key areas. Deliver exceptional customer service and put their needs at the heart of every contact, building long term relationships. Providing professional and excellent support when dealing with broker accounts. Actively seek out and share k

Responsibility: achievement of agreed KPIs across key areas, actively seek out and share knowledge of industry trends and competitors, manage broker commission packages or campaigns ensuring you protect Motonovo Finance returns, taking ownership for pricing renewals and reviews, assess, identify and mitigate risks and ensure brokers meet required standards in accordance with internal policies and regulatory requirements

Requirements: strong teamwork ethic

A friendly and flexible culture, synonymous with our proposition to our customers, A very competitive quarterly bonus structure

Software: excel

Job position: development manager

2022-11-16

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customer service advisor

9 the last 169 days, recently 2023-05-09

Requirements

A passion for helping customers from all backgrounds with their queries
have a caring, empathetic and understanding approach to customer queries
resilient and comfortable to handle customer complaints and frustrations
Show more +6
A positive attitude to supporting resolutions and change
excellent communication and interpersonal skills
the use of initiative, attention to detail, problem solving and collaborative working
to work as a team and an individual. Taking accountability and having a proactive attitude to your development
experience in any form of customer service role, evidencing transferrable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply
experience in any form of customer service role, evidencing transferable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply

Earnings for position customer service advisor

customer service advisor - How much money do you make working at this position?
Average salary at company ALDERMORE BANK PLC is 1812£.
The national average salary is 1800£.

1400 £
Lowest

1750 £
Average

2100 £
Highest

Current offers for the position:

Part time Customer Service Advisor Cardiff

Heard of us? We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. Now is your chance… MotoNovo Finance Customer Services team is the central contact hub for our customers. They support our customers with anything they need by delivering first class service and ensuring fair outcomes at all times. We pride ourselves in exceptional service and our passion for helping customers. Our Customer Services team is dedicated to committing to our blueprint of “Back more people to go for it, in life and business”. The team is at the heart of the business, being first point of contact for all Motor servicing queries. We pride ourselves on developing individuals in their career to be the best that they can be to support our customers in all aspects, so the queries that you will handle will range from simple to complex offering a diverse yet challenging inbound telephony role. It is important to have a balance of resilience and empathy, and enjoy problem solving to ensure that we deliver a smooth experience for our customers on every contact. If you are passionate about helping others, and enjoy recognition and reward from customer testimonials and success, then a Customer Service Advisor role at MotoNovo Finance is a strong opportunity for you to enhance your skills and build your career. Our commitment to your work/life balance: The working hours for this role are part time at 25 hours a week with a shift pattern between 9.30 until 2.30pm Monday to Friday so you can have weekends off to relax and plenty of flexibility for school runs and pick up. We can also offer flexibility during school holidays as well with condensed shift patterns during term time. You will be based in our Cardiff Office and you will be able to work a blend of both home and office each week once your

part-time

We offer: the working hours for this role are part time at 25 hours a week with a shift pattern between 9.30 until 2.30pm Monday to Friday so you can have weekends off to relax and plenty of flexibility for school runs and pick up, we can also offer flexibility during school holidays as well with condensed shift patterns during term time, you will be based in our Cardiff Office and you will be able to work a blend of both home and office each week once your initial training period is complete, you’ll be made to feel part of your team by all of your colleagues and have regular contact and virtual interaction whether in office or remote

Requirements: A passion for helping customers from all backgrounds with their queries, have a caring, empathetic and understanding approach to customer queries, resilient and comfortable to handle customer complaints and frustrations, experience in any form of customer service role, evidencing transferrable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply

Job position: customer service advisor

2023-05-05

Customer Service Advisor Wilmslow

Now is your chance… Our Customer Services team is the central contact hub for our customers. They support our customers with anything they need, by delivering first class service and ensuring fair outcomes at all times. We pride ourselves in exceptional service and our passion for helping customers. The team is dedicated to committing to our blueprint of “Back more people to go for it, in life and business”. The team is at the heart of the business, being first point of contact for all queries. We pride ourselves on developing individuals in their career to be the best that they can be to support our customers in all aspects, so the queries that you will handle will range from simple to complex offering a diverse yet challenging inbound telephony role. It is important to have a balance of resilience and empathy, and enjoy problem solving to ensure that we deliver a smooth experience for our customers on every contact. Our commitment to your work/life balance: This role will be based in our central Manchester office and you will be able to work a blend of both home and office each week once your initial training period is complete. You’ll be made to feel part of your team by all of your colleagues and have regular contact and virtual interaction whether in office or remote. The full time working hours for this role are 35 hours a week with a shift pattern between 9 until 6pm Monday to Friday, so you can have weekends off to relax! However, we also offer part time opportunities - please talk to us about your preferred working hours. What would your day look like? Providing exceptional customer service by taking incoming servicing calls in a pleasant contact centre environment. Take ownership of customer queries, problem solving and using initiative to encourage first call resolution. Recognising and responding to customer complaints in a timely manor, supporting a resolution as effectivel

full-time | Part-time

Responsibility: the team is dedicated to committing to our blueprint of “Back more people to go for it, in life and business”. The team is at the heart of the business, being first point of contact for all queries

We offer: this role will be based in our central Manchester office and you will be able to work a blend of both home and office each week once your initial training period is complete, you’ll be made to feel part of your team by all of your colleagues and have regular contact and virtual interaction whether in office or remote, the full time working hours for this role are 35 hours a week with a shift pattern between 9 until 6pm Monday to Friday, so you can have weekends off to relax, however, we also offer part time opportunities - please talk to us about your preferred working hours

Requirements: A passion for helping customers from all backgrounds with their queries, have a caring, empathetic and understanding approach to customer queries, resilient and comfortable to handle customer complaints and frustrations, experience in any form of customer service role, evidencing transferable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply

Job position: customer service advisor

2023-05-09

Customer Service Advisor Cardiff

part-time

Job position: customer service advisor

2023-05-05

Customer Service Advisor Wilmslow

Responsibility: the team is dedicated to committing to our blueprint of "Back more people to go for it, in life and business". The team is at the heart of the business, being first point of contact for all queries, recognising and responding to customer complaints in a timely manor, supporting a resolution as effectively as possible, pro-actively seeking to improve processes, procedures and customer experience across all channels, working collaboratively with Customer Operations to support all customer queries

We offer: this role will be based in our Wimslow Office and offers Hybrid Flexibility, you will be able to work a blend of both home and office each week once your initial training period is complete, you’ll be made to feel part of your team by all of your colleagues and have regular contact and virtual interaction whether in office or remote, the working hours for this role are 35 hours a week with a shift pattern between 9 until 6pm Monday to Friday, so you can have weekends off to relax

Requirements: A passion for helping customers from all backgrounds with their queries, have a caring, empathetic and understanding approach to customer queries, resilient and comfortable to handle customer complaints and frustrations, experience in any form of customer service role, evidencing transferable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply

30 days annual leave excluding public holidays, highly flexible hybrid working, private Medical & Health Insurance, extensive reward and recognition programme to support career development and recognition for hard work

Job position: customer service advisor

2023-02-09

Customer Service Advisor Cardiff

Requirements: A passion for helping customers from all backgrounds with their queries, have a caring, empathetic and understanding approach to customer queries, resilient and comfortable to handle customer complaints and frustrations, experience in any form of customer service role, evidencing transferable skills. Working previously in a contact centre is not essential for this role and we encourage all customer service experience to apply

Job position: customer service advisor

2023-02-09

£21,750 per annum

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engineer

5 the last 248 days, recently 2023-10-11

Responsibility

aldermore Group – why we exist
let us tell you a bit about us
with our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it
Show more +26
we thrive by saying “yes” to our customers
provide hands on Cloud engineering experience and capabilities to the development of Aldermore’s Cloud estate
participate in Agile service delivery
let us tell you a bit about the opportunity
contributing and defining technical roadmaps for Cloud services
developing, maintaining and evolving documentation aligned to Cloud services, building living documentation
we’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade
A rare opportunity to not only build modern cloud services but do so in a greenfield estate
participating in industry tech groups to stay on top of Cloud technologies
change oversight over wider M365 Platform, Azure and other supporting network and infrastructure changes derived from the Pillar
utilizing FinOPS principals and capabilities to build cost effective Cloud services
supporting and operating the Cloud services you design and develop
we respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike
problem, incident and ticket management associated with the above applications and solutions in conjunction with direct line reports
building innovative Cloud first solutions to business, security and regulatory challenges
this is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose
participating and contributing to Aldermore’s Cloud SDLC, code reviews, pair programming
as a Cloud Engineer, you will be part of a team building cloud services and solutions to enable our cloud vision
work within SRE principals, build a ‘no-ops’ culture
become a key part of Aldermore’s technical transformation as we drive our journey to Public Cloud via our Public Cloud first strategy
build advanced telemetry for Cloud services
our Public Cloud first strategy ensures we are building bleeding edge cloud offerings to be the envy of our peers utilising cloud native technology and architecture
build advanced Cloud data driven solutions
horizon scanning and impact assessment of upcoming Microsoft change via interface with key stakeholders and Pillar Leadership Team; plus management of the corporate first release programme to facilitate change management
about You – what we need you to bring to our team and business
build and evolve Chaos engineering capabilities

Current offers for the position:

Cloud Engineer London

Aldermore Group – why we exist Let us tell you a bit about us We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Let us tell you a bit about the opportunity Become a key part of Aldermore’s technical transformation as we drive our journey to Public Cloud via our Public Cloud first strategy. A rare opportunity to not only build modern cloud services but do so in a greenfield estate. Our Public Cloud first strategy ensures we are building bleeding edge cloud offerings to be the envy of our peers utilising cloud native technology and architecture. Aldermore are building a modern engineering capability for people who want to excel in Public Cloud creating a modern operating platform, to deploy business applications and services presenting PaaS and SaaS offerings to our business to truly enable us to leverage technology to serve our customers with new and exciting products and services. What will your day look like? As a Cloud Engineer, you will be part of a team building cloud services and solutions to enable our cloud vision. This role is about hands-on cloud engineering, using and growing your cloud and engineering experience to achieve the highest standards and build scalable, resilient and secure cloud services. Experience: At least 1 years of hands-on experience

Responsibility: aldermore Group – why we exist, let us tell you a bit about us, we’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade, with our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it

full-time

Software: excel

Job position: engineer

2023-10-11

Cloud Engineer Reading

Role Purpose Aldermore’s Cloud team are responsible for building and evolving Aldermore’s Cloud hosting platform. Providing full lifecycle management of its development, support, security and evolution, providing Aldermore with a Cloud hosting environment that is exemplar for a regulated business, while providing bleeding edge technical capabilities to drive our Aldermore’s group business forward in a ‘Cloud First’ strategy, while building green field Cloud native business services, and transforming existing services to enable the benefits of Public Cloud About the role – what you will be doing in our team The evolution of engineering and Cloud engineering is fundamental to the success of the Aldermore Group to build and operate technical capabilities key to enabling a modern business service. This role will report into the Cloud Platform technical lead who will be your line manager and responsible for things like performance review meetings, 1-1s and development conversations. Cloud Engineering is a key skill for Aldermore’s execution of a Cloud First strategy. As such you will be responsible for: Provide hands on Cloud engineering experience and capabilities to the development of Aldermore’s Cloud estate Participate in Agile service delivery Contributing and defining technical roadmaps for Cloud services. Developing, maintaining and evolving documentation aligned to Cloud services, building living documentation Participating in industry tech groups to stay on top of Cloud technologies Utilizing FinOPS principals and capabilities to build cost effective Cloud services. Supporting and operating the Cloud services you design and develop Building innovative Cloud first solutions to business, security and regulatory challenges Participating and contributing to Aldermore’s Cloud SDLC, code reviews, pair programming. Work within SRE principals, build a ‘no-ops’ culture Build advanced telemetry for Clou

Responsibility: provide hands on Cloud engineering experience and capabilities to the development of Aldermore’s Cloud estate, participate in Agile service delivery, contributing and defining technical roadmaps for Cloud services, developing, maintaining and evolving documentation aligned to Cloud services, building living documentation

Requirements: strong analytical and technology skills with an attention to detail

Job position: engineer

2023-04-06

M365/ Azure Platform Engineer Leeds

Please note this role could be based across any of our core office locations including Cardiff, Manchester or Reading Feel like being part of… Our group-wide Technology function sits at the heart of the business, supporting over 500 applications with c150 suppliers. We have an ambitious multi-year IT transformation programme delivering investment in new tools and platforms to enable faster change and more resilient systems. Our Colleague Experience (CX) teams sit within the Technology function to transform and improve the everyday experience for our colleagues across Aldermore group. We’re making hybrid working work and creating a modern workplace with improved security and a scalable delivery model. This is a unique development opportunity to work alongside our Senior Platform Engineers and establish your career in cloud technologies. You’ll work across all core M365 platform services (email, JML processes, platform operations, migration activity, maintenance schedules, etc) and gain experience supporting, managing and developing the M365 and Azure platforms for the Group. If you’ve got a solid understating of infrastructure and a passion to develop your career in cloud this is your opportunity to join a growing business that will support your ongoing professional development. What would your day look like? You’ll report into the Azure/M365 Engineering Manager and support and assist with the following activities: The delivery of engineering development and change activities derived from the CX:CaP Pillar backlog associated with the following products - Microsoft Azure Active Directory, Microsoft Compliance Centre, Microsoft Security Centre, Microsoft Azure Portal, Microsoft Exchange Online, Azure SentinelChange oversight over wider M365 Platform, Azure and other supporting network and infrastructure changes derived from the PillarHorizon scanning and impact assessment of upcoming Microsoft change via int

Responsibility: the delivery of engineering development and change activities derived from the CX:CaP Pillar backlog associated with the following products - Microsoft Azure Active Directory, Microsoft Compliance Centre, Microsoft Security Centre, Microsoft Azure Portal, Microsoft Exchange Online, Azure Sentinel, change oversight over wider M365 Platform, Azure and other supporting network and infrastructure changes derived from the Pillar, horizon scanning and impact assessment of upcoming Microsoft change via interface with key stakeholders and Pillar Leadership Team; plus management of the corporate first release programme to facilitate change management, problem, incident and ticket management associated with the above applications and solutions in conjunction with direct line reports

Requirements: what can you expect of us?

A friendly and flexible culture, the same as how we work with our customers, A growing organisation that means there’s lots of opportunities to progress

Job position: engineer

2023-02-07

Azure Platform Engineer Manchester

Requirements: experience working successfully in a complex matrix organisation

we champion equality by supporting the exceptions to the rule and getting finance to where it’s needed, we lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around, 30 days holidays, annual discretionary bonus scheme

Job position: engineer

2023-02-09

Azure Platform Engineer Reading

Requirements: experience working successfully in a complex matrix organisation

Job position: engineer

2023-02-09

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Salary at ALDERMORE BANK PLC

Earnings on positions in ALDERMORE BANK PLC

ALDERMORE BANK PLC is looking for employees for positions:

product manager

Responsibility

Requirements

Current offers for the position:

Product Manager London

Product Manager - New Propositions Cardiff

Product Manager - New Propositions Cardiff

Salary in other companies in the position product manager

manager

Responsibility

Requirements

Current offers for the position:

Relationship Manager - East Region London

Operational Risk Manager - Third party, Operational Resilience Abbey Wood

Delivery Manager Manchester

Delivery Manager Manchester

Enterprise Risk Manager London

Salary in other companies in the position manager

development manager

Responsibility

Requirements

Current offers for the position:

Proposition Development Manager Cardiff

Proposition Development Manager Cardiff

Broker Development Manager Cardiff

Salary in other companies in the position development manager

customer service advisor

Requirements

Earnings for position customer service advisor

Current offers for the position:

Part time Customer Service Advisor Cardiff

Customer Service Advisor Wilmslow

Customer Service Advisor Cardiff

Customer Service Advisor Wilmslow

Customer Service Advisor Cardiff

Salary in other companies in the position customer service advisor

engineer

Responsibility

Current offers for the position:

Cloud Engineer London

Cloud Engineer Reading

M365/ Azure Platform Engineer Leeds

Azure Platform Engineer Manchester

Azure Platform Engineer Reading

Salary in other companies in the position engineer