ALBERTINE in London Salary
10 JOHN STREET LONDON WC1N 2EB UNITED KINGDOM
TIN: 13214805
ALBERTINE Premium profile inactive Premium profile inactive
Earnings on positions in ALBERTINE
ALBERTINE is looking for employees for positions:
manager
Requirements
- professional presentation; ability to communicate effectively with high-end clients both verbally and in writing
- A background in luxury customer service or sales would be beneficial
- ability to work to a tight deadline and remain calm with time pressure
- exceptional attention to detail
- creative problem solving
- accurate with entering and recording data and requests
- ability to absorb extensive information around luxury travel, villas, dining and a real flair in relation to wowing our members
- enjoy working for a fast paced start-up work environment that has an open and exciting culture
Responsibility
- provide a high-touch, proactive service to our members utilising our dedicated CRM and app
- take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience
- provide timely updates to the member so that they can relax once a request has been submitted
- work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience
- understand members preferences and record these within the CRM so that you can provide a personalised and proactive level of service
- provide member feedback and insight to the wider team to ensure that learnings are collectively gained
- be passionate about our product – be on the constant look out for ways to elevate our processes and service
- be aware of performance by tracking key service KPIs and identify areas of enhancement across the member experience team