manager
Responsibility
- manage, motivate and coach the Order Management team
- working through direct reports, ensure all Order Management employees are effectively being utilised and working to maximum potential
- manage the ongoing development of each team member in line with business needs whilst considering succession planning for future needs
Show more +16 - identify best practice, continuous improvement and ways for the team to add value
- oversea the Order Management customer interaction, ensuring customers receive an exceptional service
- carryout SAP audits to inspect content
- manage volume changes and escalate to the wider management team
- work with the Head of Manufacturing to determine sufficient manpower to ensure customer demands are met on time and in full
- if you’re ready to be a part of a dynamic global organisation and want to work with people, products and results that you can be proud of, we’d like to meet you. Together, we can achieve great things
- when necessary, manage all subcontracted work, oversea the work instructions and timescales
- work directly with the Warehouse Supervisor to ensure the dispatch and delivery of all finished goods on time and in full
- develop systems, procedures and processes to ensure continuous improvement in inventory control and reductions in stock levels
- fluency and proficiency in the practical application of ERP/MRP , including, scheduling logic, order policies, input/output control, product structures, routings, shop floor control, and product family manufacturing strategies
- identify future issues with customer demand v’ production capacity and when necessary make plans to manage customer expectations , liaise directly with the customer if necessary
- manage KPI’s, status reports and present to the Senior team when necessary
- support with the annual stock count
- escalate road blocks to meeting customer demand, making recommendations to minimise issues impacting customer deliveries
- any additional duties as and when required
- act as the customer escalation point, resolve all customer issues promptly and professionally
Requirements
- management: 5 years
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