AJ BELL TOUCH

Responsibility

• company Description
• manage inbound telephony for AJ Bell products
• manage inbound telephony for AJ Bell Investcentre products
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• ensure all complaints are communicated in line with the agreed processes
• ensure FCA regulations are complied with at all times
• manage inbound telephony/written contact for AJ Bell InvestCentre Adviser Support Team
• ensuring market trades are settled in accordance with agreed settlement dates across all products and markets
• lead by example and to engage and support your team of Customer Relations Co-ordinators
• be the escalation point for the team, actively liaising with all necessary departments to resolve customer & adviser queries/disputes
• managing work load of team ensuring all complaints are recorded, acknowledged and responded to in line with FCA DISP requirements accurately
• ensure internal and group service level agreements are met in full
• we are seeking a highly motivated and experienced Application Security Team Leader to lead our dynamic and growing Application Security team
• leading and managing the growing Application Security team, ensuring alignment with the team objectives
• we are now recruiting for a Market Settlements Team Leader
• manage and continually develop both new and existing staff to ensure consistent quality of customer service
• overseeing application security testing, prioritising the resolution of security vulnerabilities, and increasing automation
• the Team Leader will be responsible for the workload, development, and performance of their team
• to ensure that all compliance policies are adhered to including AML, Clear Desk and ID&V
• investigate and resolve queries / issues by liaising with areas of the business ensuring standards and timelines are met
• hold 121 meetings and regular team meetings to deliver updates and key messages to the team
• cash settlements are accurate and timely
• responsible for working as a mentor and coach to assist and develop team members, offering guidance on specific procedures and processes
• an exciting opportunity has arisen for an ambitious individual to lead our Dealing Services Team
• produce and deliver monthly MI to track service levels
• they will work as a mentor and coach to ensure excellence and drive standards forward
• ensure all correspondence is answered within agreed OPIs and is aligned to the AJ Bell corporate identity/tone of voice
• develop and implement fixes to the vulnerabilities identified
• reconciliation breaks are reviewed and cleared in line with company policy
• they are also the referral point for all technical queries from within the team
• also has responsibility for assisting as a technical guide to help colleagues with complex or difficult situations
• manage and develop staff to ensure consistent quality of client service
• ensure that monthly MI is produced accurately and on time
• ensuring that all processes are maintained and completed in accordance with internal and external SLAs
• ensuring the accuracy of the work completed by the team
• focusing on service level delivery across multiple channels you will drive our service forward
• as well as leading the team they will also be responsible for maintaining their own workload
• ensure that complaints and breaches are accurately recorded and reported according to the AJ Bell complaint and breaches process
• your leadership will be crucial in guiding the growth and success of the team
• maintenance of key controls in order to minimise risk to the business
• responsible for maintaining records of work completed by the team and for providing regular reports to the Manager
• key Responsibilities
• co-operate with all other teams across the business to enable efficient operating processes and a positive customer experience
• continually review existing risks and identify and manage new risks as appropriate
• responsible for monitoring performance of individuals and providing constructive feedback to improve performance where appropriate. To include conducting performance reviews
• the settlement of high value and /or high risk trades is controlled and that the relevant authorities are in place and that appropriate actions are taken to minimise the risk to the business
• at AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them
• we are pleased to announce a new vacancy within the AJ Bell InvestCentre Adviser Support Team for a Team Leader. This is an exciting opportunity for an ambitious individual who is looking to develop their career further in the financial services
• at AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them
• an exciting opportunity has arisen to join our Office Support Team as a Team Leader. This is a great opportunity for an ambitious individual who is looking to develop their career at AJ Bell
• ensure all web, system and process issues identified are logged and monitored for resolution
• manage and develop staff, including regular 121’s and performance reviews, ensuring that training needs are identified and addressed
• keeping spreadsheet records up to date. Ensuring that work measurement records are kept up to date
• the purpose of the role is to work on the forefront of the AJ Bell InvestCentre platform, ensuring we provide a first-class service to our advisers and clients
• this exciting opportunity is perfect for an existing Application Security Team Leader or an ambitious Application Security Engineer looking to take the next step in their career

Requirements

• additional Information
• experience within an equity and collectives trading environment
• knowledge and experience in complaints handling
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• handling informal and formal complaints
• competence
• understand and be able to apply operational risk principles
• significant experience of working in a financial services administration role
• previous experience in a customer service administration role, ideally gained within financial services
• knowledge of shares and unit trusts
• supervisory skills including performance management
• excellent working knowledge of group Policies and Procedures
• strong inter-personal skills
• specific technical working knowledge of a telephony contact centre environment
• ability to work in a deadline driven structured environment, at times unsupervised
• exceptional customer focus and passion for achieving the right outcomes for our customers
• effective delegation
• sound knowledge of telephony services, call management and service level environments
• ability to motivate, empower and develop the Team
• excellent letter writing skills
• external call handling
• excellent oral and written communications
• ability to organise and prioritise both self and others
• strong understanding of our product range, as complaints can arise in any area of the business, including dealing services
• communication with all levels of management both written and verbal
• experience in the leadership and development of others

Benefits

• mutual

Earnings for position team leader

Current offers for the position:

Responsibility

• checking and matching of executed trades
• daily best execution and timely execution reporting
• processing trade rebookings and requesting static data updates
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• administering IPOs/Placings including giving order details to lead manager and contracting onto customers accounts
• administering IPOs/Placings including giving order details to lead manager and contracting onto customers’ accounts
• reconciliation of bank accounts vs ledger positions
• resolve queries raised by market counterparties/clients/fund providers or other teams within AJ Bell
• establishing new business and takeover cases including AML checks, eligibility and establishing new bank accounts
• client and Counterparty exposure monitoring
• processing internal FX trades
• reconciliation of custodian stock holdings vs ledger positions
• produce, update and distribute reports of failing trade positions and risk reports, resolving or escalating any outstanding issues to Team Leader
• we are now recruiting an Market Settlements Administrator to join our growing operations department
• we are now recruiting a Platform Investments Administrator to join our Operations department
• ensure Programme Trades are run and perform as expected
• processing internal error trade requests
• platform Investments Administrator
• producing reconciliation break reports for investigation by operational teams
• responsible for non-property investments including purchases, switches and disposals
• the purpose of the role is provide excellent customer service to customers through setting up, running and reviewing trades
• the purpose of the role is to provide excellent service to customers through setting up, running and reviewing trades
• liaise with other teams to ensure delivery of customer service and consumer outcomes
• investigation and clearance of reconciliation breaks including checking completed FX’s and resolving errors
• answering queries from operational teams relating to reconciliations and exceptions
• maintain good working relations with other teams, liaising as necessary to develop efficient and effective operating processes
• support management with project implementations, fixes and upgrades through testing of software and assisting with the definition of processes and procedures
• checking unmatched equity trades, triaging errors and liaising with Dealing team for resolution
• completing reconciliations in accordance with FCA CASS rules where applicable and calculating funding requirements
• knowledge & Experience
• maintaining a diary system in line with service level agreements and keeping spreadsheet and database records up to date
• capturing event information for both Dividends & Corporate Actions
• oversight and creation of tax reclaims to various tax authorities
• completing reconciliations in accordance with written procedures, reviewing and updating procedures regularly
• previous experience in a financial services administration role desirable but not essential
• ensuring that all compliance policies are adhered to including AML, Clear Desk, ID&V and Conduct Risk
• creating and maintaining records of the event
• maintenance and checking validation of tax documentation received from customers
• liaise with other internal teams to help with complex customer queries
• manage trade records in the back office system and ensure accurate trade instructions are communicated to relevant custodians/markets in a timely manner
• administering all cash flow transactions in and out of each individual scheme including transfers in, transfers out, pension sharing orders contributions, benefit calculations, loans and borrowings
• compiling & issuing customer notifications for forthcoming events, where required
• completion of periodic returns to the various Tax Authorities
• timely and appropriate escalation of actual or potential breaches, issues and aged items
• consistently positive attitude towards their work and colleagues
• support project implementations, fixes and upgrades through testing of software and assisting with the definition of processes and procedures
• collating customer responses, where required
• ensuring collection of money from customers via direct debit are processed in accordance with our obligations under CASS 8
• ability to work under pressure
• responsible for properties within schemes including purchasing, selling and the ongoing maintenance and management of properties. This will include corresponding with solicitors, surveyors, lenders, property managers and HMRC
• ability to work under pressure within the team
• we are now looking to recruit a Reconciliations Administrator to join our ever-growing operations department. The purpose of the role is to carry out processing for all aspects of the reconciliation of client money and asset positions
• we are now recruiting an administrator to join our Platinum SSAS Team. The purpose of this role is to offer excellence in administration services for AJ Bell Platinum SSAS, our fully bespoke SSAS product
• we are now recruiting an Asset Servicing Administrator to help work in a team of administrators to ensure that they deliver excellence in the administration of Corporate Actions & Dividends
• instructing counterparties / custodians
• ensuring remuneration to advisors is paid in a timely and accurate manner
• co-operate with teams around the business to ensure efficient operating processes and a positive client experience
• willingness to learn and strive for improved efficiency within the team
• the administrator will manage trade records in the back office system and ensure accurate trade instructions are communicated to relevant custodians/markets in a timely manner and ensure compliance with procedures at all times
• ensure compliance with procedures at all times with breaches/suspected breaches reported to team leader immediately and reconciliation breaks resolved as soon as possible
• the administrator will be responsible for a defined portfolio of SSASs, and will be the first port of call for all queries from clients and their intermediaries so it is a key role in offering our clients excellent customer service and as such is integral in the success of A J Bell
• the administrator will be expected to complete an assigned work load, manage their tasks intraday, communicate with and assist their colleagues to ensure the team’s work is completed
• reconciling positions at different stages through the event
• the purpose of the role is provide excellent customer service to customers through setting up, running and reviewing trades and ensuring all securities are accurately priced
• adhering with all compliance policies including AML, CASS, Clear Desk and breach reporting
• completion of add hoc tasks as requested by Team Leader / Manager
• general administration duties to include carrying out annual reviews, processing and submitting RPSRs, answering client queries on all areas of the scheme, maintaining a diary and post system and ensuring work is produced within service level agreements
• excellent attention to detail
• the role is an operations role so it is key that the process is performed to a high standard to ensure the ongoing success of AJ Bell
• processing events to customer accounts
• you will also maintain the integrity of the systems and customer facing data and will also be involved in investigating trading queries from customers and other business areas
• identify opportunities for improvement and automation, such as through the use of Robotic Process Automation
• excellent customer service skills

Requirements

• conscientious and methodical approach to work
• team player with positive approach
• ability to work to deadlines, at times unsupervised
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• excellent verbal and written communication
• attention to detail
• understand operational business processes
• awareness of operational risk principles
• knowledge of reconciliation techniques and FCA CASS rules

Benefits

• mutual

Earnings for position administrator

Current offers for the position:

Responsibility

• to write reports of findings using the compliance reporting template
• A new opportunity has become available within the compliance team at our Manchester office for a Compliance Monitoring Officer
• we're recruiting a Senior Compliance Monitoring Officer for our Manchester office
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• support the Head of Compliance Monitoring with the maintenance and delivery of the Compliance Monitoring Plan
• to represent the compliance function in delivering feedback on monitoring reviews, where appropriate
• we are looking for someone with assurance/monitoring experience already who wants to be involved in an award-winning investment platform
• we are looking for someone with a desire to make a difference and who understands the AJ Bell way
• maintain essential records and documents, as required by the FCA rules
• ensuring that good consumer outcomes are delivered constantly and consistently across the business
• ensure any agreed action from reviews is effectively closed with use of the Action tracker
• to ensure that all relevant management information is provided in a timely manner
• to take the lead in the monitoring of staff accounts in conjunction with the AJ Bell PA Dealing policy
• purpose of the role
• in depth compliance monitoring and regular reviews, reporting results to the Head of Compliance Monitoring as appropriate
• the monitoring of staff accounts in conjunction with the AJ Bell Personal Account Dealing policy
• writing reports on findings
• providing ad hoc compliance guidance and support to relevant business areas
• this includes deep dive or quick reviews along with regular & routine monitoring to ensure the delivery of good consumer outcomes
• carry out in depth compliance monitoring and regular reviews in accordance with the agreed plan in an effective and rigorous manner and report results to the Head of Compliance Monitoring as appropriate
• maintaining the breach and gifts and hospitality registers
• maintaining essential records and documents, as required by the FCA rules
• this will enable you to develop a career in a regulatory environment within financial services and provide exposure to all areas of Risk & Compliance
• this will help further your career in a regulatory environment within financial services and provide exposure to all areas of Risk & Compliance
• this is a fantastic opportunity to join one of the UK's fastest growing investment platform businesses where you can expand on your existing skills and continue to build a successful career
• support the HoCM with the maintenance and delivery of the Compliance Monitoring Plan whilst contributing significantly with the criteria used to form the plan
• ensuring that all relevant management information is provided in a timely manner
• to represent the compliance function in delivering feedback on monitoring reviews, unaided, and support the other Compliance Monitoring Officers with their delivery
• you will already appreciate the culture and the desire to deliver good consumer outcomes, and this will continue within the compliance function
• supporting the Risk and Compliance function, this role is to ensure we are complying to all the relevant rules and regulations as well maintaining essential records and documents as required by the FCA
• monitoring of staff accounts in conjunction with the AJ Bell Personal Account Dealing policy
• what does the job involve?
• the main principle of the role is to ensure AJ Bell remains compliant with all FCA rules, guidance & principles, by undertaking monitoring work under a risk-based monitoring plan
• it also supports the Risk & Compliance function by ensuring all Compliance MI is up to date and providing relevant inputs to Compliance reports & includes maintaining essential records and documents as required by the FCA
• working knowledge or awareness of The UK regulatory regime and awareness of the FCA Handbook, in particular COBS; SYSC; Financial Crime; CASS; and MAR
• supporting the Head of Compliance Monitoring with the maintenance and delivery of the Compliance Monitoring Plan whilst contributing significantly with the criteria used to form the plan

Requirements

• compliance or quality assurance monitoring and testing experience
• good written and verbal communication skills
• clear and structured planning of all regular work and ad hoc duties to be completed
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• prioritising work effectively
• meticulous attention to detail
• recording and filing all relevant information and maintain proper audit trail
• excellent analytical skills
• good planning, organisation, and time management skills
• additional Information
• for more information regarding the role, please contact Phil Hawkins or Elisabeth Borrowdale in the first instance
• knowledge of internal databases and back office systems
• able to motivate and engage with others
• closing date for applications is close of business on Friday 11 August
• for any queries regarding the application process, please contact Paula Wharrier or email [email protected]
• commercially aware; able to demonstrate an awareness of the business as a whole and the impact of the team’s work on other areas of the business

Benefits

• mutual

Earnings for position compliance officer

Current offers for the position:

Responsibility

• setting the approach to business-as-usual security operations delivery
• development and delivery of information security policy aligned to industry recognised frameworks
• ensuring the effective monitoring and responding of alerts and events, with appropriate prioritisation based on impact and urgency
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• exception to policy process development, management, and reporting
• responsible for handling colleague queries relating to information security and acting as point of escalation for service delivery teams
• management reporting on the status of Information Security and the security change programme
• key to this is maintaining the confidentiality, integrity and availability of the data that resides upon those systems
• this role is responsible for the delivery of ongoing governance, risk and compliance activities related to Information Security
• ensuring the effective delivery of Identity Access Management activity
• partner with Business and Technology teams, to develop and track remediation plans for identified risks and issues
• supporting the assessment, planning and co-ordination of patch management activities for internal systems and hardware
• overseeing vulnerability scanning process to confirm the effectiveness of patching
• undertaking risk profiling of AJ Bell’s information and technology assets
• deliver internal investigations capability following forensic best practices
• define and deliver holistic ongoing security awareness programme targeting all levels of the business
• supporting the administration of email and web gateways
• to support the Chief Information Security Officer in managing and reporting the Information Security Risks faced by Technology Services in delivering AJ Bell’s systems and services
• identifying and monitoring external information sources to make recommendations on latest security threats and vulnerabilities that affect our technical estate
• to support the Chief Information Security Officer in managing and reporting the Information Security Risks faced by Technology Services and Business teams in delivering AJ Bell’s systems and services
• responsible for the analysis and dissemination of threat intelligence data to key internal stakeholders
• this role will be responsible for the leadership and management of the team delivering ongoing operational analysis, management and response to security threats targeting AJ Bell systems and information
• the Information Security GRC Manager, will work with the business and the wider information security team to ensure the appropriate controls, policies and procedures are in place to protect AJ Bell in-line with industry best practice and regulatory legislation
• ensuring the timely delivery of monthly metrics and key performance indicators
• supporting and developing the evaluation of the security posture for key Third Parties, to ensure that they are in line with the desired security posture required by AJ Bell
• in addition, this role will be responsible for coordinating and responding to activities affiliated with external/internal IT audits as well as due diligence exercises requested by our external business partners and those we perform on our suppliers
• incident response first responder and on-call support
• data Loss Prevention monitoring and alerting
• review and monitor the effectiveness of ongoing security awareness training

Requirements

• solid understanding and knowledge of Information Security risk management tools and techniques
• strong understanding and knowledge of Information Security risk management tools and techniques
• experience of Information Security standards and frameworks
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• awareness and understanding of the Information Security threat landscape
• experience of utilising and monitoring Information Security solutions e.g. email / web gateways, SIEM, Endpoint protection etc
• awareness of Information Security solutions e.g. email / web gateways, SIEM, Endpoint protection etc
• awareness of Cloud security solutions and standards
• strong understanding of IT General Controls frameworks
• awareness of Operational Risk Management and Risk & Control Self-Assessment processes
• hands on experience with internet proxies, end point security tools and data loss prevention systems also highly advantageous
• competence, knowledge and skills
• competence, knowledge, and skills
• competence
• experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST etc
• minimum 5 years’ experience in an Information Security role gained in a financial services environment is preferred
• minimum 5 years’ experience in an Information Security role gained in a financial services or e-commerce environment is preferred
• knowledge & Skills
• hands on experience of managing and configuring systems including Microsoft Active Directory, Windows and Linux in an enterprise environment is highly advantageous

Benefits

• mutual

Earnings for position information security manager

Current offers for the position:

Responsibility

• assist with the transition to the cloud-based data warehouse for the Finance department
• execution of customer communications
• delivering improvements in measurable customer engagement metrics
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• provide a data analytics service to the business focused on operations, the support functions & supporting product owners where needed
• supporting delivery of cross-sales budget
• review reports and dashboards produced by the department
• execution of RAF programme
• develop predictive models and use machine learning tools to forecast financial trends and identify potential risks or opportunities
• development and execution of customer focus groups programme and customer surveys
• communicate insights and recommendations to stakeholders at all levels
• product) led solutions which are scalable and commercially sounds
• reporting and development of market and customer behaviour models
• manage the end-to-end delivery of data analytics projects
• creation and delivery of MI reports for areas of responsibility
• stay up to date with industry trends, emerging technologies, and best practices in data analytics and data science
• act as the key contact person in Finance for communicating with the business to obtain new reporting requirements and dashboards for the business
• develop and implement data governance policies to ensure the security, privacy, and compliance of financial data
• we're now recruiting a Customer Proposition Manager to be responsible for understanding key prospect and customer segments and their needs and translating this into insight and evidence-based propositions that drive appeal, demand and growth amongst key prospect and customer segments to support achievement of acquisition and customer growth and revenue targets
• you’ll be helping to solve some of our core strategic challenges to support product take up, usage and engagement and you’ll champion our prospects and segments to design and deliver needs (vs
• this position sits within the D2C Marketing arm of AJ Bell and reports into the Senior Acquisition Manager whilst working in close partnership with the Senior Customer Marketing Manager and Head of Marketing
• assist with ad hoc project work as required by the business
• preparation of monthly balance sheet reconciliations, including key highlights for escalation
• in close partnership with the Senior Acquisition Manager, you’ll translate overall marketing strategy into evidence-based customer centric propositions that drive demand and lead generation through to conversion, cross-sell and engagement
• A new opportunity is available for an experienced Customer Acquisition Manager within AJ Bell
• the Customer Proposition Manager is responsible for understanding our prospect and customer segments and needs, the market they operate in and the competitive landscape and bringing this together to address insights in a unique way through propositions that drive growth and revenue uplift for AJ Bell
• evidence based / customer insight led strategy, planning and implementation in line with agreed targets and budgets
• what does the job involve?
• management of direct reports
• making strategy recommendations to Head of Customer on customer engagement

Requirements

• ACA/ACCA/CIMA qualified with at least 3 years PQE
• experience of reporting within a large company or plc environment desirable
• good understanding of IFRS frameworks
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• strong analytical skills
• logical mindset; able to solve problems with an 'eye for detail’
• ability to communicate with customers effectively in a heavily regulated environment
• excellent knowledge of customer engagement techniques in a digital marketing setting
• excellent communication skills and ability to summarise information effectively
• ability to negotiate effectively with external parties
• organisation and time management skills with ability to prioritise
• effective management of internal relationships across both D2C and Advised platforms
• ability to work to tight reporting deadlines
• ability to anticipate trends in customer needs
• competent statistical knowledge and ability to communicate complex data effectively
• excellent planning and project management skills

Benefits

• mutual

Earnings for position manager

Current offers for the position: