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AIRTECH is looking for employees for positions:
customer service administrator
customer service administrator
Working hours
temporary
Responsibility
managing leads and orders by reviewing customer portals, answering calls and reviewing email boxes via our internal ticketing system
raising sales orders on our internal system
responding to Housing Providers and tenant queries regarding existing jobs and complaints
logging and escalating customer complaints to relevant team members
ensuring that work in progress on customer portals is kept up-to-date
liaising with the Inventory team to answer queries regarding product availability
dealing with queries regarding product specification and pricing, and escalating queries to other departments where necessary
communicating via email and telephone, ensuring reminders are issued for upcoming jobs confirmations, and/or cancellations
Requirements
in your role as an Administrator you will be working alongside a team of 5 Schedulers and you’ll be responsible for managing communications between our customers and internal teams to ensure any issues are recorded, escalated and progressed in a timely manner to meet departmental targets
you’ll ideally hold experience of having worked within a customer service/ call centre environment, dealing with both corporate and private customers, have a moderate level of computer literacy , excellent written and verbal communication skills, and an ability to prioritise and manage multiple work streams
customer service: 1 year
administrative: 1 year
you will liaise with other departments such as Sales, Field Engineers and Surveyors, Supply Chain staff and external customers, therefore you will be required to have excellent levels of professionalism and the ability to build strong working relationships
strong written and verbal communication skills
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