customer service
Responsibility
- handling all incoming customer queries and questions
- providing the appropriate service and information or referring clients to another department
- AWB Rate Audit Process
Show more +13 - checking product or service availability
- assisting customers with registration or account creation
- maintaining a database of customer information in CRM system
- cargo bookings using different reservation platforms
- providing quotations and checking product availability
- escalating inquiries to the appropriate team, when necessary
- work directly with Cargo Sales to develop opportunities including planning the best utilisation of Cargo capacity and routes availability for all Cargo products
- passing customer feedback onto the team to improve the organisation’s offerings
- investigating and resolving customer complaints
- creating commercial sales packs and presentations for external and internal customers
- referring problematic issues that they cannot solve to management
- primary contacts: Customer base, Client Airline Customer Services & Sales Team’s, Company Management Team, and Ground Handling Organisations
- always adhering to a company’s policies and procedures when assisting customers
Requirements
- knowledge of Microsoft ecosystem
- excellent interpersonal and active listening skills
- strong attention to detail
Show more +9 - working knowledge of customer relationship management tools
- ability to work well in a team and independently when directed
- multitasking skills and good organisational abilities
- customer service: 1 year
- sales: 1 year
- ability to work calmly under high-stress situations
- the ability to actively listen to customers in order to adequately gauge and address their needs
- excellent verbal communication skills to clearly share and relay information
- the ability to remain calm and polite when dealing with complaints or challenging clients
Salary in other companies in the position customer service
| LA FOSSE ASSOCIATES | 10000 £ | 5833 £ 10000 £ |
| SOCIAL WORK ASSESSMENT PARTNERS | 8000 £ | 5833 £ 10000 £ |
| LONDON BOROUGH OF JAM | 7066 £ | 5833 £ 10000 £ |
| OVARRO | 6666 £ | 5833 £ 10000 £ |
| CMD RECRUITMENT | 6666 £ | 5833 £ 10000 £ |
| SPENCER CLARKE GROUP | 6000 £ | 5833 £ 10000 £ |
| KEY GROUP | 5833 £ | 5833 £ 10000 £ |
| SOLVIT | 5833 £ | 5833 £ 10000 £ |
| LORD SEARCH & SELECTION | 5833 £ | 5833 £ 10000 £ |
| DEVERELL SMITH PAYROLL | 5833 £ | 5833 £ 10000 £ |