AIREDALE INTERNATIONAL AIR CONDITIONING Salary
RAWDON FACTORY LEEDS ROAD RAWDON LS19 6JY
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Earnings on positions in AIREDALE INTERNATIONAL AIR CONDITIONING
AIREDALE INTERNATIONAL AIR CONDITIONING is looking for employees for positions:
it apprentice
Trade
- IT Operations & Helpdesk
- IT Operations & Helpdesk
Language
- english
Working hours
- full-time
Education
- GCSE or equivalent
- GCSE in a Computer related discipline an advantage but not essential
Responsibility
- monitoring and processing incoming IT Support telephone calls
- monitoring and processing incoming requests & incidents into the Global IT Helpdesk
- monitoring and processing incoming walk-up requests & incidents
- assessment, triage, initial investigation & assignment of Global IT Helpdesk tickets
- resolution of L1 Global IT Helpdesk incidents & requests
- working with external vendors or self, repair and maintain IT equipment
- provisioning of incoming employee IT access and equipment
- processing exiting employee IT access and equipment
Requirements
- passion for delivering quality IT service to internal customers and business partners
- ability to follow strict IT processes and protocols working logically with a high attention to detail
- excellent problem solving skills
- proactive, self-motivating approach
- maintain quality of output whilst delivering in tight time-scales
- previous work experience in a Customer Service or similar role
- microsoft Windows 10 Operating System
- strong communication skills