AIRCOACH

Responsibility

• complaint handling including resolving, logging and tracking of complaints as well as escalating to the appropriate teams where necessary

Requirements

• communicating with Customers Deliver Correspondence Contact customers Complaint Handling good listening skills Computer Skils Communication
• essential
• A minimum of 6 months previous experience within a customer facing role
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• previous experience of working in a high-volume, fast paced, customer focused, Contact Centre or similar
• proven experience of taking high volume inbound customer phone calls including complaints
• proven experience of delivering high quality written responses to complex queries and complaints
• customer service: 1 year

Earnings for position customer service advisor

Responsibility

• you'll drive our Northwest route between Derry-Londonderry and Belfast International Airport, issue tickets and drop people off at their destinations
• we are looking for someone who is a good communicator and gets on well with people
• we are looking for Qualified Bus/Coach Drivers to join us at our Derry-Londonderry depot
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• you must be patient, a safe driver, reliable and calm under pressure
• going out on the open road as a coach driver, you'll work on your own initiative and take ownership of your coach on its travels, looking after passenger safety and providing a great customer experience
• what will you be doing?
• who are we looking for?
• happy to work a variety of shifts including early mornings, evenings and weekends, you should also have a full UK driving license with no more than 3 points and a minimum 12 months of CPC qualification
• do you have a PCV license? Are you looking to take the next step? We can offer you a rewarding career with a difference. If you are passionate, flexible and motivated, we want to hear from you
• what will we offer you?

Requirements

• full paid training will be provided which includes
• training for a PCV Licence
• vehicle and route familiarisation
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• customer Service Passenger Safety Motivated Coach Driving Own Initiative Fully
• flexible Enthusiastic
• ticket machine and ticket type training

Benefits

• service car

Responsibility

• to undertake any additional duties at the request of your line manager, which is deemed to be within your competency
• to induct, manage and develop any personnel within your responsibility
• champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
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• to adhere to all FirstGroup & Aircoach policies and procedures
• at all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
• to provide cover if and when required should available customer service resources not be sufficient
• to undertake any training and development activities at the request of your line manager
• report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
• to represent Aircoach at stakeholder and networking events if and when required
• support the Company’s environmental campaigns and be aware of FirstGroup annual environmental targets
• ensure that risk assessments are carried out for areas and activities under the role holder’s control, that appropriate control measures are implemented, and the recommendations are communicated to all of those who may be at risk
• promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership
• be the point of escalation for the handling of complex complaints and enquiries
• conduct any investigation, disciplinary, grievance or absence management reviews in accordance with Company policy for staff within your team
• develop, measure and report key customer service metrics as well as agent metrics
• contribute to achieving and maintaining a 50+ NPS Score

Requirements

• strong customer orientation, with a focus to exceed customer expectations
• mentoring/coaching skills in the progression of the deliverables of the business
• experienced in providing customer service support and proven track record of leading high performing customer service teams
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• outstanding communication skills, conflict-resolution skills, problem-solving ability, and process improvement skills
• demonstrated ability to deliver to deadlines; agile and comfortable with a fast paced, changing and at times ambiguous environment
• excellent working knowledge of customer service software, databases and tools
• ability to lead and to think strategically, to inspire and build trust within the team and develop the leadership potential in others
• customer Service: 1 year

Responsibility

• delivered, and that customer queries and complaints are responded to in a timely
• proven experience of taking high volume inbound customer phone calls

Requirements

• communicating with Customers Deliver Correspondence Contact customers
• complaint Handling good listening skills Computer Skills Communication (written
• and verbal)
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• essential
• A minimum of 6 months previous experience within a customer facing role
• previous experience of working in a high-volume, fast paced, customer

Earnings for position customer services advisor