AIRCOACH Salary
71-75 SHELTON STREET COVENT GARDEN LONDON WC2H 9JQ ENGLAND
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Earnings on positions in AIRCOACH
AIRCOACH is looking for employees for positions:
customer services manager
Working hours
- full-time | Permanent
- full-time
Responsibility
- to undertake any additional duties at the request of your line manager, which is deemed to be within your competency
- to induct, manage and develop any personnel within your responsibility
- champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
- to adhere to all FirstGroup & Aircoach policies and procedures
- at all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
- to provide cover if and when required should available customer service resources not be sufficient
- to undertake any training and development activities at the request of your line manager
- report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
Requirements
- strong customer orientation, with a focus to exceed customer expectations
- mentoring/coaching skills in the progression of the deliverables of the business
- experienced in providing customer service support and proven track record of leading high performing customer service teams
- outstanding communication skills, conflict-resolution skills, problem-solving ability, and process improvement skills
- demonstrated ability to deliver to deadlines; agile and comfortable with a fast paced, changing and at times ambiguous environment
- excellent working knowledge of customer service software, databases and tools
- ability to lead and to think strategically, to inspire and build trust within the team and develop the leadership potential in others
- customer Service: 1 year
Contract type
- location: Aircoach - Belfast
Earnings on positions in AIRCOACH
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1760 £