AIRBOX FULFILMENT is looking for employees for positions:
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
we are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands such as Hoodrich, Money Clothing, Prevu and many more
airbox Fulfilment are looking for a customer service representative to join our team
the role is an office based role operating both phone and email support to our clothing brands and resolving any issues that arise
as the point of contact you will be representing our clothing brands to their customers and it is vitally important that the responsibility of that is appreciated
Requirements
you ask constructive questions and quickly build an understanding of a customer’s situation
you are someone who grows with experience and sets themselves high expectations
you are a team player who works seamlessly as part of the team, or when required on your own
email Response Customer service: 1 year
phone Response Customer Service: 1 year
you have the ability to connect instantly with people, build rapport and trust. You are comfortable on phone calls, emails and chat
you have been successful in Client facing or customer serving roles within service or professional environments
you have a desire to make an impact, seize the opportunity, learn quickly and grow with the business
customer service
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Responsibility
we are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands such as Hoodrich, Money Clothing, Prevu and many more
airbox Fulfilment are looking for a customer service representative to join our team
the role is an office based role operating both phone and email support to our clothing brands and resolving any issues that arise
as the point of contact you will be representing our clothing brands to their customers and it is vitally important that the responsibility of that is appreciated
Requirements
you ask constructive questions and quickly build an understanding of a customer’s situation
you are someone who grows with experience and sets themselves high expectations
you are a team player who works seamlessly as part of the team, or when required on your own
customer service: 1 year
you have the ability to connect instantly with people, build rapport and trust. You are comfortable on phone calls, emails and chat
you have been successful in Client facing or customer serving roles within service or professional environments
you have a desire to make an impact, seize the opportunity, learn quickly and grow with the business
customer service manager
Working hours
full-time | Permanent
Salary
salary
Requirements
A positive can-do attitude; incredible community-centric mentality coupled with high levels of empathy
current working knowledge and experience of utilisingticketing system and Shopify systems
previous use of a warehouse management system would be preferential
ability to identify and solve repeat issues, demonstrating strong attention to detail
comfortable with achieving and maintaining performance targets
ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
customer service: 3 years
management: 3 years
account manager
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Responsibility
resolving day to day queries that arise
ensuring all SLAs are being kept too
work closely with Warehouse Team Leaders to facilitate smooth running of your accounts
managing inbound shipments and having the system ready for the goods in team to scan the products into inventory
communicating with couriers for any problems that may arise
provide a high level of feedback to your brands to enhance their operations
Requirements
account management: 1 year
microsoft Outlook: 1 year
microsoft Excel: 1 year
warehouse operative
Responsibility
efficiently picking orders using a handheld scanner
packing goods to customer specifications
dispatching orders via our computer system
scanning and organizing incoming stock
maintaining a high work pace to meet daily dispatch goals
supporting other warehouse activities as needed
collaborating effectively with team members to meet targets