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Advantio is looking for employees for positions:
service delivery manager
service delivery manager
manager
junior administrator
Requirements
aptitude for solving problems and acting on own initiative
A strong team player with a flexible approach
excellent documentation skills
ITIL Qualified to Foundation level minimum
highly motivated with a willingness to learn & drive motivation within the team
educated to Degree Level desirable, but not essential
can demonstrate consistency in their work attitude
strong analytical skills, logical and structured in approach
Responsibility
we are now looking for a positive and people centric
you will be a strong change advocate & have familiarity with ITIL Service Management best practice
as the Service Delivery Manager, you will be responsible for driving service excellence & ensuring the highest level of performance is delivered to our customers
you will be the first point of contact for your designated customers, and responsible for ensuring the Managed Security Services meet or exceed customer expectations
you will have responsibility for Service Level Management & will be expected to provide focus for contractual SLA management, customer satisfaction & continuous service improvement initiatives
you will be accountable for all aspects of incident, problem & change control, driving service stability & acting as a key escalation point for major incidents & issues
engaging in the Project lifecycle to ensure smooth transition to BAU
you will be expected to manage & sponsor multiple internal projects delivering key enhancements & improvements to the business for the customer