troubleshoot remote and on-site issues through diagnostic techniques
work closely with First Line Support and Second Line Software Engineers
THE ROLE: 2nd Line Software Engineer
assist QA and be part of IT systems and Data Governance
Salary
SALARY
salary
Requirements
our core systems are developed in-house using VB6 and .Net languages
visual Basic 6
we also develop and maintain web platforms
as well as developing new systems with the assistance of new technologies you will need to continue the development and improvement of our legacy systems
customer sales advisor
Working hours
full-time
Salary
salary
SALARY
Responsibility
THE ROLE: Customer Direct Sales Advisor
LOCATION: Grimsby
HOURS: 37.5 hours per week Monday – Friday + Saturday availability based on department rota
account manager
Working hours
full-time
Benefits
company car
Salary
SALARY
salary
Responsibility
to liaise with customers to facilitate the Voluntary Termination of their Hire Purchase agreements and the surrender of vehicles
to liaise with third parties to facilitate the collection and sale of motor vehicles
communicate effectively with customers to fully understand their personal situation and outline their payment responsibilities and agreements
assisting and managing Debt Management Company payment plans to ensure these are effective and in place
investigating accounts to obtain up to date and relevant customer details
maintain a good knowledge of relevant company practices and policies, and know where to access this information
collection of shortfall amounts outstanding for customer accounts
THE ROLE: Office Based – Recovery Account Manager
it support engineer
Working hours
full-time | Permanent
Salary
salary
Requirements
experience in an IT Support/1st Line/Helpdesk/Service Desk environment is essential
you will be flexible, self-motivated, and achievement orientated
basic understanding of information systems
exemplary communication skills with the ability to explain IT issues to non-IT people
there are plenty of opportunities to grow and develop both personally and professionally, in this fast-paced and successful organisation
an analytical, trouble-shooting mind-set, with a problem-solving personality
you will boast excellent communication/people skills and will work well in a team environment as well as being able to use your initiative
we are looking for the right attitude, someone with the aptitude and ability to pick things up and learn new skills/technologies quickly and easily
Responsibility
identifying recurring issues, outages and trends
support the roll-out of new end-user solutions, including hardware and applications
customer service apprentice
Working hours
full-time | Apprenticeship
full-time
Salary
salary
Responsibility
open and distribute post out to the correct departments
taking calls from our customers and helping them with their enquiries
marking Customer's Direct Debit's as cancelled and sending out new mandate letters
setting up new Direct Debits from mandates received and sending payment letters
dealing with emails that are received and responding accordingly
dealing with direct debit mandates that are received
working the daily Insurance List
helping our customers progress their insurance claim with their insurance company
Requirements
excellent customer service skills
customer service driven
positive and enthusiastic attitude
good communication skills
strong telephone manner
works effectively in a team and independently
works well in both a team and independently
desire to learn new skills and grow
manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
logging complaints to the internal COMMS systems
handling of an individual worklist of customer accounts who have recorded an active complaint with ourselves
assessing complaints, investigating customer concerns and providing fair resolutions based on the individual concerns raised
advising customers of their consumer rights and signposting them to external advice where required
providing general advice to our internal departments, including Collections, Asset Recovery and Sales as required
managing escalated Ombudsman complaints in a timely manner
SQ Call backs completed within 1 working day
organising redress and refunds as required
Requirements
dispute Resolution Managers should demonstrate the following key skills and attributes in order to succeed in the management of the responsibilities outlined above
it manager
Working hours
full-time | Permanent
Benefits
laptop
Responsibility
identifying recurring issues, outages and trends
liaising with third party suppliers and companies regularly
support the roll-out of new end-user solutions, including hardware and applications
systems developer
Working hours
full-time
Requirements
our core systems are developed in-house using VB6 and .Net languages
we also develop and maintain web platforms
as well as developing new systems with the assistance of new technologies you will need to continue the development and improvement of our legacy systems
Responsibility
develop in-house CRM desktop & web applications
design, develop, test and release new front and back end systems
troubleshoot remote and on-site issues through diagnostic techniques
work closely with First Line Support and Second Line Software Engineers
assist QA and be part of IT systems and Data Governance
developer
Working hours
full-time | Permanent
Requirements
our core systems are developed in-house using VB6 and .Net languages
we also develop and maintain web platforms
as well as developing new systems with the assistance of new technologies you will need to continue the development and improvement of our legacy systems
Responsibility
develop in-house CRM desktop & web applications
design, develop, test and release new front and back end systems
troubleshoot remote and on-site issues through diagnostic techniques
work closely with First Line Support and Second Line Software Engineers
assist QA and be part of IT systems and Data Governance
Salary
salary
account handler
Working hours
full-time | Permanent
Responsibility
communicate effectively with customers to fully understand their personal situation and outline their payment responsibilities and agreements
maintain a good knowledge of relevant company practices and policies, and know where to access this information
work effectively alone to make decisions on customer circumstances using company policies as a guide
work well within a team to achieve monthly targets and KPI's
be forward thinking and pro-active, seeking solutions to potential issues as they arise Communicate effectively in written form within both letters/emails/SMS messages to customers and via entries on the OA customer diary screen
maintain a good, up to date knowledge and understanding of regulatory guidance regarding the fair treatment of customers and the identification of vulnerable customers