customer service apprentice
3 the last 32 days, recently 2023-05-26
Responsibility
- open and distribute post out to the correct departments
- taking calls from our customers and helping them with their enquiries
- marking Customer's Direct Debit's as cancelled and sending out new mandate letters
Show more +26 - setting up new Direct Debits from mandates received and sending payment letters
- dealing with emails that are received and responding accordingly
- dealing with direct debit mandates that are received
- working the daily Insurance List
- helping our customers progress their insurance claim with their insurance company
- calling insurance companies for updates on insurance claims, funds & documents
- writing up cheques that are received
- liasing with customers and GAP insurance throughout the claim
- sending our welcome letter to our new customers
- writing up insurance cheques that come in from insurance and GAP companies
- running reports as required
- printing out and sending new customer welcome letters and settlement letters
- issuing settled letters to customers as they are requested
- booking the new deals, checking all information matches HP and system
- taking card payments from customers when required
- scanning new deal and completing checklist to show all information is accurate
- completing checks on vehicles
- running the 207 report and updating any incorrect details
- any other tasks as required
- completing account amendments
- scanning from all relevant departments
- checking Experian Car Data reports and updating system
- completing daily CHAPS payments
- answering the telephone and aiding customers with queries or passing their call to the relevant department as appropriate
- aiding and advising customers who have reported non complex queries and complaints in line with company procedure
- advising customers and answering queries realting to their credit profile and information reported to Credit Reference Agencies
Requirements
- excellent customer service skills
- customer service driven
- positive and enthusiastic attitude
Show more +5 - good communication skills
- strong telephone manner
- works effectively in a team and independently
- works well in both a team and independently
- desire to learn new skills and grow
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