monitoring and reviewing the outstanding invoices on a weekly basis
completing the bi-monthly payment run
ensuring supplier invoices are approved, accounted for and paid in a controlled and efficient manner
taking full ownership of the AP mailboxes
liaising with suppliers and internal staff to ensure all queries are resolved in a timely manner
working effectively with other departments to ensure highest levels of customer service are always delivered
establishing ongoing continuous improvement in processes and technologies to drive efficiencies in AP related activities
about You
field engineer
Responsibility
undertaking services of the solutions
ensuring quality fitments for all installations in line with AddSecure standards and completing auditable documentation
maintaining stock control for the van imprest stock as allocated
ensuring the company vehicle is maintained to the highest standard and is roadworthy at all times
any additional engineering requirements in line with business needs
about you
the successful candidate will be driven to deliver excellent customer service and provide our customers with the support they require. You will have excellent auto-electrical knowledge, and demonstrable experience working with 24v and 12v vehicles
scheduler
Requirements
work closely with our planning software to arrange engineer visits with our clients via telephone, e-mail, or other forms of communication
coordinate with other departments to ensure that high standards of service delivery are provided to our customers
liaise with internal teams to ensure our field based engineers have the required equipment for the arranged visit
to provide cover for other team members during holiday and periods of sickness
report and escalate where necessary any reported issues to ensure quick and effective resolution
report and escalate where necessary any reported issues, including customer and engineer complaints so these can be resolved
any other task within the remit of the role that may be deemed necessary from time to time
about you
management accountant
Responsibility
preparation and reviewing month end results, including balance sheet control and profit and loss analysis
communicating business performance and allowing stakeholders to make quality informed decisions
identifying areas of process improvement resulting in reduced manual intervention and departmental efficiencies
supporting the annual budget and monthly forecast process
manage stakeholder communication including auditors, management, and operational colleagues
about You
service delivery manager
Working hours
full-time
Responsibility
act as an escalation point for exception situations related to our services and for handling complaints
capturing service delivery issues and liaise as appropriate with all those within Service Management responsible for delivering services, including process owners
building good relationships with all internal teams will be a crucial part of the role
to make sure that any 3rd parties involved in service delivery are delivering as expected/contracted
ensuring Service Level Targets / Service Level Objectives within the SLA is met
measuring and Service Level Reporting
assist with managing the performance of services, measuring and reviewing them against service level targets, ensuring quality and identifying opportunities for improvements
creation and production of reports and KPIs
Requirements
maintain an agreed Customer Satisfaction rating score
manage complaints and escalations through to successful resolution
assist/conduct Service Reviews to agreed schedule
monthly reports produced to SLA timescales
implementation of identified Service Improvement Plans
management of Customers' expectations and a focal point for Customer service issues
creation and ownership of the continuous service improvement plan including SLA adherence
ITIL Foundation qualification preferable
field sales executive
Working hours
full-time
Responsibility
meet and exceed sales revenue targets
managing the full sales cycles; from identifying new prospects to securing new opportunities, negotiating, and closing deals
maintaining a strong relationship with all potential and existing customers and effectively selling the broad portfolio of AddSecure solutions
using your initiative and being proactive in coming forward with innovative ideas which could benefit the team and wider business
service delivery manager
Responsibility
managing the performance of services, measuring and reviewing them against service level targets, ensuring quality and identifying opportunities for improvements
manage communication and relationships with stakeholders
act as an escalation point for exception situations related to our services and for handling complaints
act as an escalation point for exception situations related to our services
capturing service delivery issues and liaise as appropriate with all those within Service Management responsible for delivering services, including process owners
building good relationships with all internal teams will be a crucial part of the role
to make sure that any 3rd parties involved in service delivery are delivering as expected/contracted
ensuring Service Level Targets / Service Level Objectives within the SLA is met
Requirements
maintain an agreed Customer Satisfaction rating score
manage complaints and escalations through to successful resolution
assist/conduct Service Reviews to agreed schedule
monthly reports produced to SLA timescales
implementation of identified Service Improvement Plans
management of Customers' expectations and a focal point for Customer service issues
creation and ownership of the continuous service improvement plan including SLA adherence
senior developer
Responsibility
designing, developing, and maintaining embedded software for Linux-based router and IoT products for fire and intruder alarm transmission
creating automated tests and performing code reviews to uphold high-quality standards
debugging, testing, and validating embedded systems to ensure robust performance
working closely with cross-functional teams to ensure smooth integration between software and hardware components
keeping up to date with emerging trends and technologies in IoT and embedded systems
customer service representative
Responsibility
provide technical support: Assist customers, installers, and alarm receiving centers with technical issues