ADDISON LEE is looking for employees for positions:
hr advisor
Working hours
full-time
Benefits
service car
Responsibility
about Us
addison Lee – driving London safely and in style since 1975
our people matter and our strength is in our employees and drivers
our dedicated team has years of expertise, and we are always looking for great people who can drive innovation
we believe that taxi and minicabs journeys can be so much more than just a means to an end
about the Role
your specialist area will be all things advisory with a focus around Employee Relations
your primary focus will be providing timely comprehensive advice and service across the varied customer service departments of Addison Lee
Requirements
main Accountabilities
proactively analyse ER activity to ensure ongoing improvement through the production of monthly reports and updates
develop and maintain effective relationships with all relevant stakeholders across Addison Lee to promote good and consistent employee relations
develop and deliver training workshops to line managers to grow and empower them in their people management capabilities
advise, coach & develop managers through matters relating to employee lifecycle within our Peterborough office
act as a functional expert on all People Standards and Procedures and update when required
effective case management of people related issues such as disciplinaries, grievances, performance management, flexible working, redundancies and restructures, TUPE processes, health & wellbeing, absence management, occupational health referrals, mediation referrals etc
work closely with the Recruitment and Engagement Manager on the end-to-end onboarding process of new hires ensuring they are still supported once introduced to the organisation
technical administrator
Working hours
full-time
Benefits
service car
Responsibility
about Us
moving London around in safety and style since 1975
for business or leisure, we want all our passengers to enjoy an exceptional experience when they travel with Addison Lee
we are not just experts in moving people - we have the largest same day courier fleet in London
we understand the importance of consistency and reliability in our service - and we never compromise on this
about the Role
the Technical Assett Support Specialist is an integral part of the Driver Support and Fleet Team
our dedicated courier fleet of bicycles, cars, motorbikes, and vans are at your service for anything you need to courier, from small parcel collections to bulky deliveries
Requirements
main Accountabilities
provide record keeping of assets, equipment, SIMs and any other devices used within the department
produce reports upon the Managers request
manage and maintain 3rd Party Paperwork covering delivery, repair, ordering etc
manage & define the stock control process
identify XDA issues for drivers and resolve these issues in a thorough and timely manner
support and identify radio problems and address accordingly
corporate phone system handset support
credit controller
Working hours
full-time
Benefits
service car
Language
english
Requirements
main Accountabilities
make a positive contribution to B2B debt collection performance and service standards and targets achieved
manage a ledger with value ranging to £2.0m on monthly basis
manage dunning process
ensure the prompt and timely collection of overdue accounts
issue Statements of Account
resolve queries in a proficient and timely manner
ensure credit and collection policies and procedures are adhered to
Responsibility
the Credit Control team owns the remit to minimise the amount of Customer debt being owed to Addison Lee from our Business-to-Business Customer base
the larger Global, Key and Major account debt is collected by team members who work very closely with our Sales Account Management, Cash & Bank, Invoicing and Customer Experience team colleagues to ensure that we are all joined-up to co-own the debt position and the relationship with these Customers
operational Finance teams – Invoicing, Fraud, Cash & Bank
this role reports to Credit Control Manager
part time administrator
Working hours
part-time
Benefits
service car
Requirements
main Accountabilities
setting up new corporate accounts and assisting the Sales Executive team with all administration
understand best practice within the FreshSales
data Input
supporting day to day user & client enquires and requests
answer tickets and help with the overall running of the system
key Stakeholders
regular contact with Sales Client Services
customer service manager
Working hours
full-time
Benefits
service car
company car
Responsibility
confidently lead a team of Advisors, ensuring they provide outstanding levels of customers service across an omni-channelled environment
support the team in successfully resolving bookings challenges or service queries on calls, e-mail, live chat and socials
the ‘At Your Service Centre’ in Peterborough, is the global hub for customer service, at Addison Lee
handle escalations calls if your team are unable to resolve a complaint, or find a suitable resolution for the customer
coach, motivate and drive performance of your team, supporting their well-being, engagement and focus
you will be a positive, passionate and dedicated people manager, who is naturally resolution focused
build close working relationship with major stakeholders, especially all departments in the AYS centre
you will enjoy spending time with your team to support in coaching and developing them to improve performance and productivity
Requirements
experienced as a Team Manager in a fast-paced customer service environment
an accomplished and positive leader, with a real passion for people, that likes to lead by example
strong coaching or developmental skills are essential, as is the ability to motivate a team of advisors
naturally polite, respectful and courteous, ensuring the staff and customer needs are consistently met
extensive knowledge and experience of dealing with customer complaints, escalations or challenges
excellent communication skills, both verbal and written as well as outstanding interpersonal skills
can ensure the highest levels of confidentiality to ensure sensitive customer and staff data is safe
commercially aware of the operational responsibilities and targets of a customer contact centre
marketing executive
Requirements
you’ll be supporting functional leads on marketing campaigns, with a view to being able to run yourself on occasion
you’ll have 2-3 years professional experience, ideally agency-side, with experience of multiple clients and different marketing disciplines
you’ll be able to point to successful campaigns that you’ve worked on, and to senior relationships that you’ve built
you’ll be liaising and managing campaigns with our agency partners
you’ll help managing day-to-day activities of the marketing team
you’ll be able to work across the marketing function to support campaigns
you’ll be able to manage campaigns on your own where necessary
you’ll have relationships across the business and with agency partners to deliver campaigns
tyre fitter
Working hours
full-time
Benefits
service car
Responsibility
salary
as an Addison Lee Tyre Fitter, you will work alongside the wider team to repair and replace tyres on all Addison Lee group vehicles and control the tyre stock to ensure adequate stock levels
you will be responsible for the diagnosis of tyre faults and performing the appropriate repairs in an efficient manner and in accordance with recommendations of the British Standard and latest BSI guidelines
you will replace tyres deemed unrepairable and carry out daily checks of tyre stock and reconcile tyres and fitment at the start and end of shift
as the lifting of heavy objects is required as part of this essential function, you will be required to observe manual handling rules for the safety of yourself and others
observe housekeeping rules and keep equipment in clean and serviceable condition
liaise with customers pre and post repair
main Accountabilities
Requirements
about You
you are someone who works in a systematic, methodical and orderly way to consistently achieve goals
you are motivated through delivering results and meeting customer expectations, setting high standards for quality and quantity, monitoring and maintaining quality and productivity
you work hard to maintain a positive outlook as a member of the team and can take responsibility for your own actions and uses initiative to work autonomously and without close supervision
time Management and organisation skills
customer service advisor
Working hours
full-time
Benefits
service car
company car
Responsibility
effectively manage customer contacts across all channels of communication, including telephone, e-mail, chat, and social
achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
delivering an outstanding customer experience, to help us continue delivering our award-winning service
efficiently handling customer complaints with empathy, knowledge and understanding
completing customer booking requests in a friendly, professional, and timely manner
working positively across all teams and departments to help solve customer queries
the ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience
as a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat
Requirements
experience of working in a contact centre environment would be beneficial but not essential
previous customer service experience in other sectors would be desirable
able to work well under pressure, showing resilience and good time management skills
confidence in your ability to use IT programmes
ability to prioritise workload, whilst being organised and efficient
excellent communication skills, both verbal and written
good attention to detail, and able to solve problems
junior developer
Working hours
full-time
Benefits
service car
Requirements
you should have a degree in Computer Sciences, Information Technology, Maths or Engineering
solid 2 years of experience as a SQL Developer
excellent understanding of SQL/T-SQL programming
excellent understanding of Data Warehouse, Data Marts and Relational databases techniques
excellent understanding of either working with Oracle, PostgreSQL, MSSQL Server or Sybase IQ databases
critical thinker and problem-solving skills
team player
good time-management skills
senior marketing manager
Working hours
full-time
Responsibility
campaign strategy and delivery role
owner of Addison Lee’s content strategy and delivery
head of ‘virtual’ content delivery team, including our agency partners
responsible for metrics and delivery against them
skills and Experience
background working for brands that are digital and social first
experience in planning and delivering campaigns, directing internal and external teams
content marketing experience, with proven success in developing engaging written and video materials that work across multiple platforms
Requirements
experience in planning and delivery campaigns, directing internal and external teams
3-4 years’ experience, ideally in an agency environment
you’ve got 4-5years’ experience doing similar roles working for organisations that are digital and social first and are looking to get your teeth into an inhouse role where you have the opportunity to shape and drive strategy in a rapidly changing organisation
comfortable in a flat structure, you enjoy being empowered to make decisions and working across all levels of the business to deliver your vision. You are at your happiest working flexibly and sustainably