ADDISON LEE Salary

Rating of the company
based on 0 evaluations
9 reviews in total
  London
THE POINT 37 NORTH WHARF ROAD LONDON W2 1AF ENGLAND
  http://www.addisonlee.com
TIN: 01205530
  Transportation & logistics
Rating of the company
based on 0 evaluations
9 reviews in total

Earnings on positions in ADDISON LEE

Estimated salary

£ 2333

Median salary at ADDISON LEE

£ 2166 Lowest salary
£ 2749 The average salary
£ 4166 Highest salary

ADDISON LEE is looking for employees for positions:

hr advisor

Working hours

  • full-time

Benefits

  • service car

Responsibility

  • about Us
  • addison Lee – driving London safely and in style since 1975
  • our people matter and our strength is in our employees and drivers
  • our dedicated team has years of expertise, and we are always looking for great people who can drive innovation
  • we believe that taxi and minicabs journeys can be so much more than just a means to an end
  • about the Role
  • your specialist area will be all things advisory with a focus around Employee Relations
  • your primary focus will be providing timely comprehensive advice and service across the varied customer service departments of Addison Lee

Requirements

  • main Accountabilities
  • proactively analyse ER activity to ensure ongoing improvement through the production of monthly reports and updates
  • develop and maintain effective relationships with all relevant stakeholders across Addison Lee to promote good and consistent employee relations
  • develop and deliver training workshops to line managers to grow and empower them in their people management capabilities
  • advise, coach & develop managers through matters relating to employee lifecycle within our Peterborough office
  • act as a functional expert on all People Standards and Procedures and update when required
  • effective case management of people related issues such as disciplinaries, grievances, performance management, flexible working, redundancies and restructures, TUPE processes, health & wellbeing, absence management, occupational health referrals, mediation referrals etc
  • work closely with the Recruitment and Engagement Manager on the end-to-end onboarding process of new hires ensuring they are still supported once introduced to the organisation

technical administrator

Working hours

  • full-time

Benefits

  • service car

Responsibility

  • about Us
  • moving London around in safety and style since 1975
  • for business or leisure, we want all our passengers to enjoy an exceptional experience when they travel with Addison Lee
  • we are not just experts in moving people - we have the largest same day courier fleet in London
  • we understand the importance of consistency and reliability in our service - and we never compromise on this
  • about the Role
  • the Technical Assett Support Specialist is an integral part of the Driver Support and Fleet Team
  • our dedicated courier fleet of bicycles, cars, motorbikes, and vans are at your service for anything you need to courier, from small parcel collections to bulky deliveries

Requirements

  • main Accountabilities
  • provide record keeping of assets, equipment, SIMs and any other devices used within the department
  • produce reports upon the Managers request
  • manage and maintain 3rd Party Paperwork covering delivery, repair, ordering etc
  • manage & define the stock control process
  • identify XDA issues for drivers and resolve these issues in a thorough and timely manner
  • support and identify radio problems and address accordingly
  • corporate phone system handset support

credit controller

Working hours

  • full-time

Benefits

  • service car

Language

  • english

Requirements

  • main Accountabilities
  • make a positive contribution to B2B debt collection performance and service standards and targets achieved
  • manage a ledger with value ranging to £2.0m on monthly basis
  • manage dunning process
  • ensure the prompt and timely collection of overdue accounts
  • issue Statements of Account
  • resolve queries in a proficient and timely manner
  • ensure credit and collection policies and procedures are adhered to

Responsibility

  • the Credit Control team owns the remit to minimise the amount of Customer debt being owed to Addison Lee from our Business-to-Business Customer base
  • the larger Global, Key and Major account debt is collected by team members who work very closely with our Sales Account Management, Cash & Bank, Invoicing and Customer Experience team colleagues to ensure that we are all joined-up to co-own the debt position and the relationship with these Customers
  • operational Finance teams – Invoicing, Fraud, Cash & Bank
  • this role reports to Credit Control Manager

part time administrator

Working hours

  • part-time

Benefits

  • service car

Requirements

  • main Accountabilities
  • setting up new corporate accounts and assisting the Sales Executive team with all administration
  • understand best practice within the FreshSales
  • data Input
  • supporting day to day user & client enquires and requests
  • answer tickets and help with the overall running of the system
  • key Stakeholders
  • regular contact with Sales Client Services

customer service manager

Working hours

  • full-time

Benefits

  • service car
  • company car

Responsibility

  • confidently lead a team of Advisors, ensuring they provide outstanding levels of customers service across an omni-channelled environment
  • support the team in successfully resolving bookings challenges or service queries on calls, e-mail, live chat and socials
  • the ‘At Your Service Centre’ in Peterborough, is the global hub for customer service, at Addison Lee
  • handle escalations calls if your team are unable to resolve a complaint, or find a suitable resolution for the customer
  • coach, motivate and drive performance of your team, supporting their well-being, engagement and focus
  • you will be a positive, passionate and dedicated people manager, who is naturally resolution focused
  • build close working relationship with major stakeholders, especially all departments in the AYS centre
  • you will enjoy spending time with your team to support in coaching and developing them to improve performance and productivity

Requirements

  • experienced as a Team Manager in a fast-paced customer service environment
  • an accomplished and positive leader, with a real passion for people, that likes to lead by example
  • strong coaching or developmental skills are essential, as is the ability to motivate a team of advisors
  • naturally polite, respectful and courteous, ensuring the staff and customer needs are consistently met
  • extensive knowledge and experience of dealing with customer complaints, escalations or challenges
  • excellent communication skills, both verbal and written as well as outstanding interpersonal skills
  • can ensure the highest levels of confidentiality to ensure sensitive customer and staff data is safe
  • commercially aware of the operational responsibilities and targets of a customer contact centre

marketing executive

Requirements

  • you’ll be supporting functional leads on marketing campaigns, with a view to being able to run yourself on occasion
  • you’ll have 2-3 years professional experience, ideally agency-side, with experience of multiple clients and different marketing disciplines
  • you’ll be able to point to successful campaigns that you’ve worked on, and to senior relationships that you’ve built
  • you’ll be liaising and managing campaigns with our agency partners
  • you’ll help managing day-to-day activities of the marketing team
  • you’ll be able to work across the marketing function to support campaigns
  • you’ll be able to manage campaigns on your own where necessary
  • you’ll have relationships across the business and with agency partners to deliver campaigns

tyre fitter

Working hours

  • full-time

Benefits

  • service car

Responsibility

  • salary
  • as an Addison Lee Tyre Fitter, you will work alongside the wider team to repair and replace tyres on all Addison Lee group vehicles and control the tyre stock to ensure adequate stock levels
  • you will be responsible for the diagnosis of tyre faults and performing the appropriate repairs in an efficient manner and in accordance with recommendations of the British Standard and latest BSI guidelines
  • you will replace tyres deemed unrepairable and carry out daily checks of tyre stock and reconcile tyres and fitment at the start and end of shift
  • as the lifting of heavy objects is required as part of this essential function, you will be required to observe manual handling rules for the safety of yourself and others
  • observe housekeeping rules and keep equipment in clean and serviceable condition
  • liaise with customers pre and post repair
  • main Accountabilities

Requirements

  • about You
  • you are someone who works in a systematic, methodical and orderly way to consistently achieve goals
  • you are motivated through delivering results and meeting customer expectations, setting high standards for quality and quantity, monitoring and maintaining quality and productivity
  • you work hard to maintain a positive outlook as a member of the team and can take responsibility for your own actions and uses initiative to work autonomously and without close supervision
  • time Management and organisation skills

customer service advisor

Working hours

  • full-time

Benefits

  • service car
  • company car

Responsibility

  • effectively manage customer contacts across all channels of communication, including telephone, e-mail, chat, and social
  • achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
  • delivering an outstanding customer experience, to help us continue delivering our award-winning service
  • efficiently handling customer complaints with empathy, knowledge and understanding
  • completing customer booking requests in a friendly, professional, and timely manner
  • working positively across all teams and departments to help solve customer queries
  • the ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience
  • as a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat

Requirements

  • experience of working in a contact centre environment would be beneficial but not essential
  • previous customer service experience in other sectors would be desirable
  • able to work well under pressure, showing resilience and good time management skills
  • confidence in your ability to use IT programmes
  • ability to prioritise workload, whilst being organised and efficient
  • excellent communication skills, both verbal and written
  • good attention to detail, and able to solve problems

junior developer

Working hours

  • full-time

Benefits

  • service car

Requirements

  • you should have a degree in Computer Sciences, Information Technology, Maths or Engineering
  • solid 2 years of experience as a SQL Developer
  • excellent understanding of SQL/T-SQL programming
  • excellent understanding of Data Warehouse, Data Marts and Relational databases techniques
  • excellent understanding of either working with Oracle, PostgreSQL, MSSQL Server or Sybase IQ databases
  • critical thinker and problem-solving skills
  • team player
  • good time-management skills

senior marketing manager

Working hours

  • full-time

Responsibility

  • campaign strategy and delivery role
  • owner of Addison Lee’s content strategy and delivery
  • head of ‘virtual’ content delivery team, including our agency partners
  • responsible for metrics and delivery against them
  • skills and Experience
  • background working for brands that are digital and social first
  • experience in planning and delivering campaigns, directing internal and external teams
  • content marketing experience, with proven success in developing engaging written and video materials that work across multiple platforms

Requirements

  • experience in planning and delivery campaigns, directing internal and external teams
  • 3-4 years’ experience, ideally in an agency environment
  • you’ve got 4-5years’ experience doing similar roles working for organisations that are digital and social first and are looking to get your teeth into an inhouse role where you have the opportunity to shape and drive strategy in a rapidly changing organisation
  • comfortable in a flat structure, you enjoy being empowered to make decisions and working across all levels of the business to deliver your vision. You are at your happiest working flexibly and sustainably

Earnings on positions in ADDISON LEE

Average salary in this position
Average salary in this position in the country
driver
2333 £
5%
2427 £
infrastructure engineer
4166 £
-5%
3985 £

National average salary

2950 £

Average salary in this company

2749 £