apprentice
Responsibility
- participate or lead design workshops to understand customer requirements
- produce customer facing documentation for solution designs
- triage and assign tickets/cases that do require escalation to technology teams. Monitor to conclusion in consultation with the relevant team
Show more +22 - configuring applications to perform as required
- monitor all incoming tickets/cases for agreed solutions
- design and create training materials eg documentation, videos
- resolution of tickets/cases that do not require development effort from other teams or vendors
- deliver end user training via webinars, online meetings, face to face or any other method suitable for customer
- provide updates to the wider team during regular stand ups including summary of new cases and potential SLA breaches
- create test plans and complete partner or customer based User Acceptance Testing
- work closely with the technology teams to prioritise incoming cases appropriately and to provide case feedback where relevant
- provide live day support remotely or on site in form or “floor walking”
- act as the first line of communication between the business users and all technology teams, ensuring timely allocation and completion of cases
- create and update knowledge base articles for known issues, support requests, and system admin tasks
- work with the professional services team to continually improve delivery processes and supporting materials
- manage incidents and requests effectively via the Service Desk. Ensure internal service support queues are managed according to agreed procedures and SLAs
- train and support staff in the use of business applications
- supporting the team with general admin-based tasks
- support larger development projects being undertaken as required, including design, build and test
- answer and log helpdesk calls
- proactively develop own knowledge of business systems
- provide content for social media and website in the form of application updates, videos
- work with stakeholders and vendors to trial and implement system enhancements
- assist in keeping the team up to date with application updates and changes
- assist with the service transition of new products and functionality
Requirements
- have been a UK/EEA resident for the last 3 years
- hold valid residency status
- A Level 3 qualification in Computer Science/ICT and/or Business is beneficial for this programme
Show more +21 - have the right to work in the UK
- A L3 qualification in ICT, Computer Science and/or Business is beneficial
- strong interpersonal and communication skills, with a customer focus
- strong administration skills
- proactive approach
- excellent communication and interpersonal skills
- logical and methodical thinker with attention to detail
- ability to adapt to a fluid and varied workload
- problem solving and analytical skills
- it is a requirement to have five GCSE 9-4 grades or equivalent to apply for this type of apprenticeship
- general interest in technology
- excellent self-management skills
- if you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships
- problem solving ability
- team working, collaboration and co-operation
- customer focused
- willingness to learn
- keen learner
- ability to pick up IT applications quickly
- you will need to be a good team player and be able to work on own initiative
- organised
Salary in other companies in the position apprentice
| LEARNING SKILLS | 33760 £ | 2775 £ 33760 £ |
| CARTER PEARSON | 4640 £ | 2775 £ 33760 £ |
| AWE PLC | 4554 £ | 2775 £ 33760 £ |
| DAVIES RESOURCING | 3166 £ | 2775 £ 33760 £ |
| LNER | 3148 £ | 2775 £ 33760 £ |
| CITY COLLEGE | 2880 £ | 2775 £ 33760 £ |
| OFFICE @ HOME | 2862 £ | 2775 £ 33760 £ |
| BANK OF AMERICA GSS NOMINEES | 2850 £ | 2775 £ 33760 £ |
| BUZZACOTT | 2816 £ | 2775 £ 33760 £ |
| PROSEK PARTNERS | 2775 £ | 2775 £ 33760 £ |