ACTIN TIME

Responsibility

• trainee 1st Line Support Engineer
• ● Support calls & emails from customers and creating support cases
• ● Assist with Hardware Support/Repairs, Preparation and Testing
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• ● Assist with customer Software Installations and System Commissioning
• ● End User Training remote and onsite
• ● Liaise with Field Engineers and Support them as needed
• ● Provide support to customers – via telephone, email and remote software
• ● Provide support to customers
• ● Provide Onsite/Offsite Support to clients
• via telephone, email and remote software
• ● Programming and configuration of systems
• ● Progression to tiered support, End User Training, Onsite installations etc
• ● Knowledge of network infrastructure

Requirements

• ● A strong work ethic
• ● Ability to multi-task
• ● Self-direction as well as working well within a Team
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• ● Confident to share concerns or ideas
• ● Driven and self-motivated
• ● Fault Finding & Problem Solving
• ● Always ready for a challenge
• ● Good Customer Service Telephone manner
• technical Help desk: 1 year
• ● Positive attitude when taking responsibility
• hertford: reliably commute or plan to relocate before starting work

Trade

• software Development
• Software Development

Earnings for position technical support engineer

Responsibility

• we can expand your knowledge and give you an excellent foundation for a successful career in the industry
• support calls & emails from customers and creating support cases
• taking initial Support calls & emails from customers and creating support cases
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• why us… ActIn Time is a well-established company that has continued to grow for over 35 years
• why us… ActIn Time is a well-established company that has continued to grow for over 30 years
• assist with Hardware Support/Repairs, Preparation and Testing
• assist with customer Software Installations and System Commissioning
• end User Training remote and onsite
• liaise with Field Engineers and Support them as needed
• provide 1st line support to customers – via telephone, email and remote working
• provide support to customers – via telephone, email and remote working
• provide Onsite/Offsite Support to clients
• progression to 2nd and 3rd Line support, End User Training, Onsite installations etc
• programming and configuration of systems
• the demand for Workforce Management systems has considerably increased in recent years and with our cutting-edge technology and innovative ideas, we have excelled in providing market leading solutions to our ever-growing list of customers
• progression to tiered support, End User Training, Onsite installations etc
• this rapid growth has given us a great opportunity to expand our Support Team, giving you an opportunity to join an excellent team within our newly built Head Office
• when joining our team you will see brilliant work ethic, a fun and exciting office environment, combined with the professionalism needed to be successful
• do you have a passion for Technology? If so, we have a fantastic opportunity for the right person, who’s looking to break their way in to the wonderful world of IT

Requirements

• A very strong work ethic
• ability to multi-task and work on own initiative
• driven and self-motivated
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• fault Finding & Problem Solving
• always ready for a challenge
• A positive and understanding telephone manner
• self-direction and the ability to take responsibility

Responsibility

• ● Support calls & emails from customers and creating support cases
• ● Assist with Hardware Support/Repairs, Preparation and Testing
• ● Assist with customer Software Installations and System Commissioning
  Show more +7
• ● End User Training remote and onsite
• ● Liaise with Field Engineers and Support them as needed
• ● Provide support to customers – via telephone, email and remote software
• ● Provide Onsite/Offsite Support to clients
• ● Programming and configuration of systems
• ● Progression to tiered support, End User Training, Onsite installations etc
• ● Knowledge of network infrastructure

Requirements

• ● A strong work ethic
• ● Ability to multi-task
• ● Self-direction as well as working well within a Team
  Show more +6
• ● Confident to share concerns or ideas
• ● Driven and self-motivated
• ● Fault Finding & Problem Solving
• ● Always ready for a challenge
• ● Good Customer Service Telephone manner
• ● Positive attitude when taking responsibility