ACORN WASTE MANAGEMENT Salary
CONISTON A-C UPTON MAGNA BUSINESS PARK SHREWSBURY SY4 4TT
Phone: +44 845 270 4317
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Earnings on positions in ACORN WASTE MANAGEMENT
ACORN WASTE MANAGEMENT is looking for employees for positions:
customer service executive
Working hours
- full-time | Permanent
Language
- english
Responsibility
- you will also be asked to respond promptly to customer enquiries, provide quotations and place / process orders
- managing high volume of incoming calls and emails in a professional and timely manner
- build and nurture relationships effectively with new and prospective clients to provide appropriate/ alternative waste management solutions
- process enquiries promptly in line with the company’s KPI’s with attention to detail
- we are a busy Waste Management Company based in Upton Magna, Shrewsbury looking to hire an experienced Customer Service Executive to join our busy Customer Services Team
- accept orders and follow through with bookings ensuring all information provided is checked and relayed to the service provider
- you must have the ability to stay calm and work well under pressure whilst maintaining a positive, empathetic and professional attitude toward customers at all times
- liaise with service providers regarding bookings, issues, eta’s
Requirements
- build sustainable relationships of trust through open and interactive communication
- ability to work as part of a cross-functional team
- go the extra mile to engage clients
- good working knowledge of IT systems
- ensure that sufficient / detailed information is obtained to allow completion of client’s request
- hands-on experience with CRM software is an advantage but not essential
- confidence, patience, politeness, tact and diplomacy, when dealing with diverse situations
- listening skills, to understand and convey exactly what clients require