ACCESS2LEARN is looking for employees for positions:
customer service assistant
Working hours
full-time
Language
english
Salary
salary
Education
A-Level or equivalent
the required qualifications, necessary knowledge and practical experience to perform the job
Responsibility
responsible for the clearing of all refuse and recycling
responsible to the Admin Manager and Chief of Staff for the below tasks and duties
responsible for ensuring the central administration office and assessment refreshment facilities are kept clean and tidy
conduct all Pre-Assessment administration, e.g
responsible for the collection and distribution of incoming post, and the dispatching of outbound post
responsible for acting as point of reception and greeting to visitors at the central administration office
book DSA Assessments, in accordance with resource availability and effective deployment
carry out any other undertaking in-line with the span of the post as requested by line manager and/or Directors
Requirements
customer service: 2 years
planning and organising skills
problem solving, analytical and critical thinking skills
customer service manager
Working hours
full-time | Contract
Salary
salary
Responsibility
responsible to the Chief of Staff for the below tasks and duties
responsible for the submission of relevant KPIs and Annual Statistics
recording statistics, user rates and the performance levels of the work stream and preparing reports
setting and meeting performance targets for speed, efficiency, quality and contract compliance
responsible for the DSA needs assessment customer service and administration process in accordance with contractual guidelines, KPIs and the company’s service standards and agreements
to ensure effective resource planning and deployment ensure the continuous quality and support to customers is not impacted by resource challenges, and meets the business need
to produce communications and updates to delivery teams that provides them with timely and necessary contract information
monitoring data entry/records to improve quality, minimise errors and track operative performance
Education
the required qualifications, necessary knowledge and practical experience to perform the job
degree or equivalent
to have experience in leading or managing a team within a customer support or value-added service environment
to have experience in collaborative working across an organisation
some experience in working within the disability sector or related field
extensive experience in representing organisation with stakeholders and a wide range of audiences
to have experience in a support service delivery role, where by the evaluation and continuous improvement of the customers experience and quality of service was essential
to have experience of leading teams using corporate systems, and monitoring the performance and capability and training needs of those using the system
Requirements
customer Service: 3 years
to have a strategic and critical thought process and approach, with a wide view across the workflow and organisation