concierge
6 the last 366 days, recently 2024-04-19
Responsibility
- maintaining a visible presence in and around the building
- patrolling the entire premises on a regular basis
- to maintain and protect the safety and security of the premises
Show more +34 - checking to ensure the integrity of the building is maintained
- you will thrive in a busy environment and flexible to work across the services
- providing a professional, secure and friendly front of house access control service and reception service
- to undertake administrative, reception, maintenance and cleaning duties
- previous Experience in a similar role would be advantageous
- our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception
- to be familiar with the philosophy and values of Access Community Trust and to reflect these in all their duties
- ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary
- we are looking for two energetic and enthusiastic Concierge's to join the Access Community Trust team in Lowestoft, providing expert assistance for people who are homeless or in need of high-quality temporary emergency accommodation in a safe and secure environment
- you will have good problem solving skills, be resilient and have excellent communication skills
- location: Based in Lowestoft
- to undertake domestic duties including cleaning stairs, offices, communal areas and toilets
- hours: Shifts are 11.5 hours on a rolling 4 on/4 off basis
- liaising with the police and other agencies to prevent damage to premises
- pay: Base rate of £10.90 per hour with an enhanced rate of £12.40 between the hours of Midnight - 6am
- the key responsibilities will require the postholder to be available to deal with the general security of the building and its residents, being available to be a friendly ear in times of need and to perform tasks aimed at supporting the operation such as helping to keep the premises clean and tidy and to update computer systems with relevant information as required
- reporting to: Housing Co-Ordinator
- maintaining manual and computerised records and monitoring CCTV screens
- if this sounds like you, please send us your CV and apply today
- to control access to the premises and provide a concierge service to residents, building users, staff and other visitors in a professional and friendly manner
- reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency
- to be a first point of call when dealing with emergencies, e.g. fire, medical, police etc. and to manage such emergencies appropriately
- about you: You will be a confident, friendly person with a "want to help" attitude
- to be a first point of call when dealing with emergencies, eg fire, medical, police etc and to manage such emergencies appropriately
- calling “Approved” contractors out to deal with emergency repairs to maintain the security and safety of the building
- calling “Approved” contractors out to deal with emergency repairs and maintain the security and safety of the building
- about the organisation: operating for over 45 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk
- the successful candidate will be responsible for maintaining and protecting the safety and security of the premises, whilst controlling access to the premises and providing a concierge service to residents, building users, staff and other visitors in a professional and friendly manner
- carrying out minor repairs, e.g. changing light bulbs on stairs and landings
- we would love to hear from candidates who feel passionate about the local community and would like to make a difference in people's lives, helping them feel at home when needed the most
- hours: Shifts are on a 4 on/4 off rolling basis. Shifts are usually 12.5 hours including a half hour unpaid break
- reporting issues relating to the personal security and safety of residents to the appropriate housing staff
- pay: Base rate of £10.90 per hour, with an additional £1.50 enhancement paid for hours worked between the hours of Midnight - 6am
- answering telephone calls, transferring calls and taking messages as required
Requirements
- A thorough knowledge of housing related support
- A professional qualification in housing, social work, community work or similar area of work
- applicants must hold a current driving licence and have the use of a car
Show more +29 - applicants should have excellent inter-personal and communication skills and must be able to work within a multi-disciplinary team
- we are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process
- driving licence
- we offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role
- applicants should have excellent inter-personal and communication skills and must be able to work and lead a multi-discipline team
- we may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so
- effective communication skills both written and verbal
- an empathetic and sensitive approach to people
- significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship
- experience of working in challenging situations, and being able to find practical solutions
- reliable / Flexible
- applicants must have previous experience of working within an accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse
- applicants must have previous experience of working within a supported accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse
- we actively encourage those with lived experience to work with our organisation and therefore whilst vocational experience is heavily valued, equally so is that of someone with lived experience
- be a positive role model
- applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding
- to encourage applications from all sections of the community we view the role of NTC to need key skills around listening, enabling and encouraging
- this is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974
- applicants must hold a good working knowledge of health and safety where lone working is applicable
- applicants must hold a working knowledge of health and safety where lone working is applicable
- full training can be provided to candidates evidencing the key skills listed above, however if you have previously worked in a similar role or have transferable skills then we would also welcome and encourage your application
- working in supported accommodation: 1 year
- we reserve the right to close this advert once a suitable number of applicants has been reached
- as an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work
- applicants should be able to manage their own work, use initiative as appropriate and be open to constantly changing work routines
- applicants must be able to manage their own work, support colleagues with planning their work, use initiative as appropriate and be open to constantly changing work routines
- applicants should have good generic IT skills as the role will involve be able to use databases and specialist performance reporting systems
- access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment
- for support in applying or to request reasonable adjustments, please submit an enquiry through our website https://www.accessct.org/
Trade
- personal Care & Home Health
- Personal Care & Home Health
low salary - 3% lower than the average in this position
Earnings for position concierge
concierge - How much money do you make working at this position?
Average salary at company ACCESS COMMUNITY TRUST is 1816£.
The national average salary is 2000£.
1100 £
Lowest
Lowest
2000 £
Average
Average
2900 £
Highest
Highest
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