ACCELERATOR

Responsibility

• work through legacy debt under direction from the Debt Controller
• responsibility for the Credit Control function
• sending out invoices via email to customers, adjusting invoices where necessary, raising credit notes and monitoring the credit control inbox
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• understanding the services we provide and resolving issues that result in bad debt
• maintain accurate records on Xero

Requirements

• technical / Knowledge
• essential / Desirable
• evidence
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• computerised Accounting Systems
• administrative: 1 year
• xero: 2 years
• credit control: 1 year
• finance: 1 year
• credit Control: 3 years

Requirements

• communicate directly with clients on site to facilitate work
• carry out site inspections and audits to make network recommendations
• work unsupervised on client sites complying with local regulations and conditions
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• lead network installation projects, on both small and large scale sites
• report on issue status and resolutions to the CRM system
• work within Service Level Agreement guidelines
• complete and report on work tickets in a timely fashion
• operate professionally at all times to company standards, representing Accelerator to our clients
• IT support: 1 year
• whiteley, PO15 7AW: reliably commute or plan to relocate before starting work

Earnings for position network engineer

Responsibility

• your main responsibility will be account management of existing clients and making outbound B2B calls to prospective clients across the UK
• develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• manage orders to the point of provision and support effective feedback from clients
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• build and maintain strong, long-lasting client relationships
• assist with challenging client requests or issue escalations as needed
• collaborate with other departments to identify and grow opportunities
• you will be responsible for effectively managing client accounts, updating the company CRM system where necessary, completing order forms, appropriately marketing the company and communicating with internal departments such as provisioning and accounts to ensure smooth and effective delivery of service
• clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• you will also be involved in all areas of the sales pipeline, from lead generation and appointment booking, to gaining valuable experience on sales meetings and managing accounts
• effectively communicate with a diverse client base by maintaining regular contact with existing accounts to develop and improve the business relationship
• responsible for building your own pipeline with both new and existing B2B accounts by generating new leads and opportunities
• this includes researching, networking and forming relationships with both key and potential decision makers within an organisation to source your own leads

Requirements

• excellent verbal and written communication skills
• problem solving, research and analytical skills with the ability to take initiative
• confident and professional telephone manner
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• adaptable, proactive and enthusiastic individual with strong interpersonal skills
• good team player with a solid work ethic
• self-motivated and able to prioritise and manage your own workload, as well as those within the team
• the candidate will have experience working in the IT and Telecoms sector with knowledge of the commercial sector and the provision of hosted services
• ideally working in a support role, you will have developed an ability to communicate with clients effectively and understanding their needs and identifying solutions
• ability to deal with challenging customers
• personable and reliable, with a good sense of humour
• public facing service : 1 year
• ITIL: 1 year
• customer service: 1 year
• previous experience in the customer service industry is preferable
• experience using a CRM program
• preferable to have a full driver’s license and use of your own vehicle

Responsibility

• escalate issues outside known knowledge to line manager
• track progress of cases whilst recording the noted issue, resolution to the issue and logging the time spent to resolve the issue
• update client information as required

Requirements

• technical support: 1 year
• IT Support Desk: 1 year
• customer service: 1 year

Requirements

• administration: 1 year
• customer service: 1 year
• administrative: 1 year