ABSOLUTE COLLAGEN GROUP

Responsibility

• managing a small team of Fulfilment operatives, supporting, motivating and developing the team
• working alongside the team in a hands-on role, driving performance
• managing daily workload planning to deliver efficient and accurate daily picking, packing and despatch of customer orders
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• maintaining accurate stock control and performing stock checks, supporting delivery of investigations and reconciliation against WMS
• preparing shipments for 3PL, multi channel and waste disposal activities. Liaising with suppliers and B2B customers to deliver
• incoming goods receipt activities, unloading, stock inspection and ensuring accurate quantities received into the WMS in a timely manner
• maintaining Fulfilment performance against KPIs
• supporting the Operations Manager to deliver the goals and H&S, Standards
• management of work allocation, order despatch and stock control through WMS . Perform as Super User on WMS ensuring team cover for key critical roles to deliver the Fulfilment requirements
• promote, educate, maintain and where necessary improve standards of H&S, Environment, 5S housekeeping and organisation of the warehouse
• investigating order/ delivery issues, reporting
• ensuring processes to deliver Fulfilment remain efficient and strive to continuously improve
• manage the purchase and stock keeping of consumable materials, required for the fulfilment of customer orders
• working with the Purchasing and Supply Chain manager to ensure stock management is maintained
• support budget planning for operation activities
• manage day to day relationship with Carrier service providers

Earnings for position warehouse supervisor

Current offers for the position:

Responsibility

• develop winning digital campaigns alongside the internal creative team with excellent creative brief formulation and ability to copywrite brand messaging
• work alongside Head of Brand to implement brand strategy, and annual and seasonal marketing plans and calendars, ensuring all consumer touch-points meet brand and company goals
• work with the external agencies and internal stakeholders to develop communication to be shared on all channels, ensure the website content is updated regularly, and the site is optimised to improve search rankings
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• maintenance and ownership of spend trackers, budgets, POs and invoices
• to develop and execute overall brand strategy aligned with company objectives to deliver a category-leading brand

Requirements

• working across multiple disciplines, functions and channels
• working on multiple product SKUs
• creative thinker
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• strong copywriting skills
• prioritising many tasks at once and managing to deadlines
• communicating at different levels and disciplines
• managing an agency or 3rd party
• delivering on brand objectives
• excellent communication and project management skills
• strong organisation skills
• generalist within the brand management arenaSelf starter and self motivated
• comfortable in ability to multitask when needed

Earnings for position brand manager

Current offers for the position:

Responsibility

• product, ingredient & packaging specification maintenance
• maintenance of claim justification & substantiation records

Requirements

• driving licence preferrable
• HACCP, food hygiene, and auditor qualification
• food science degree or equivalent experience
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• an ability to build valuable relationships both internally and externally, able to influence at all levels of the organisation
• experience to work both independently and within a team and leading projects to completion
• challenge data and performance levels with management and demonstrate a logical approach to data management, review, and audits
• experience with legislation and labelling review
• this role would suit an individual who is a Quality Manager/ Supervisor ready to take the next step in their career, to be QM for growing brands, with experience in a manufacturing, co-packing environment, or supplier management background
• quality assurance: 1 year

Current offers for the position:

Responsibility

• manage daily and weekly performance of your acquisition channels including conversion targets and budgets, daily performance analysis, and revenue optimisation
• current digital channels; PPC, PMAX, YouTube, Display, Affiliates, SEO and Paid Social
• this role will be managing Google 70% of the time
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• lead Google YouTube strategy and any brand content series advertising
• overseeing and/or executing the optimisation of campaigns, both manual and automated, utilising the full breadth of tools and technologies
• hands-on management of all day-to-day activities for performance channels in collaboration with the digital agency
• explore, recommend, and A/B test landing pages, creative and ad copy and reporting on statistically significant results to the business
• monitor and report on competitor activity for performance channels and identify creative ways of managing competitor tactics especially on paid search
• influence the digital media agency daily on performance and managing the strategic channel roadmaps to ensure that we are taking advantage of new tech, beta products & testing AI
• maintain an up-to-date understanding of the latest industry and technology changes and act accordingly
• develop relationships with Google Product Managers and leverage the partnership to identify data and insights to inform our Google strategy and support our brand growth

Current offers for the position:

Responsibility

• directly interact with customers across inbound and outbound communication channels providing a friendly and efficient service
• answer customer queries by phone, email, live chat, or social media
• monitor social media comments and engage with our social audience
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• organise workload to ensure maximum efficiency, ensuring you are prioritising urgent tasks
• ensure customer details are correctly entered and that all GDPR requirements are complied with
• ensure departmental customer KPIs are met, specifically customer save rate, customer satisfaction, call quality and call abandon rate
• take ownership of customer issues and attempt to resolve including liaising with other departments before escalating to CS Manager
• process customer order returns and issue refunds if applicable
• retain customers through excellent customer service, specifically active listening, using effective questioning techniques and finding solutions to problems to ensure customer happiness, utilising the product toolkit to offer the right solution for each customer
• respond to customer reviews on public review sites e.g Trustpilot
• handle customer payment disputes

Current offers for the position: