customer service advisor
Responsibility
- processing customer orders and dealing with customer queries on a timely basis
- to provide customer support in an efficient and timely manner
- we are looking for a new team member to join the Region North Customer Service team, based in Maidenhead, to provide sales administration support to our Vascular business, across accounts predominantly in Denmark & Norway, as well as Sweden, Finland & Baltics as required
Show more +6 - ensuring that all processes are carried out in accordance with Company procedures
- our Customer Service Advisors provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints
- reconciliation of Consignment stock audits and working with the Sales Team to clear consignment queries
- working closely with the Inventory Controller and Sales teams to ensure consignment stock is appropriately managed
- liaising with Accounts Receivable to ensure invoice queries and corrections are completed when required
- working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns
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