AAG SERVICES Salary
138 MANOR WAY BOREHAMWOOD WD6 1BZ ENGLAND
TIN: 11424037
AAG SERVICES Premium profile inactive Premium profile inactive
Earnings on positions in AAG SERVICES
AAG SERVICES is looking for employees for positions:
engineer
Responsibility
- provide support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers
- manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes
- resolve incidents to stringent customer defined SLA’s, escalating tickets where required to ensure SLA’s are consistently met
- drive service improvement within the service desk to improve first time fix resolution times
- communicate clearly, effectively and in a timely manner with all customers
- create and maintain accurate documentation within the centralised management database
- provide any on-site support to resolve customer service outages as required to meet SLA’s
- continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience
Requirements
- minimum 2 years’ experience in a 1st Line role within a service desk environment
- good knowledge of Windows Server, Virtual environments , SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus
- microsoft 365 and related technologies
- exchange Online
- conditional Access/MFA
- firewalls
- PC hardware/software trouble-shooting skills
- excellent communication and interpersonal skills; professional telephone demeanour
Earnings on positions in AAG SERVICES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2025 £