12049680 Salary - Salary Report

handle inquiries and requests from customers and address their needs
stay on top of accounts, making sure they receive services that are within their budget and meet their needs
meet regularly with other team members to discuss progress and find new ways to improve business
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generate progress reports for clients and senior leaders within the organization
identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
identify new opportunities and work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
maintain accurate client records, keeping track of any contract updates and renewals

professional experience in recruitment operations and/or customer services role
proven track record of providing customer services and meeting customer’s expectation
ability to multitask and juggle several responsibilities simultaneously
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proven track record of meeting or exceeding quotas and receiving positive customer feedback
strong written and verbal communication skills
excellent organizational skills and attention to detail
proven track record of business development

12049680