YOUFIBRE Salary
Rating of the company
0 ratings
7 reviews
Tewkesbury
UNIT H THE COURTYARD TEWKESBURY BUSINESS PARK TEWKESBURY GL20 8GD UNITED KINGDOM

Earnings on positions in YOUFIBRE

Estimated salary

£ 2083

Median salary at YOUFIBRE

£ 2000 Lowest salary
£ 2138 The average salary
£ 3750 Highest salary

YOUFIBRE is looking for employees for positions:

manager

Working hours

  • full-time

Salary

  • salary

Responsibility

  • achieving and exceeding team targets weekly and monthly
  • make sure any ticket is answered within the SLA time frame
  • manage various queue’s throughout the day and distribute the tickets to the correct team/agents
  • create and report on the teams KPI’s. This will be on an individual and Team level
  • carry out 121’s each week and manage the teams performance
  • manage Churn and PIC, so we are within the company targets
  • maintaining high standards of customer service and work quality throughout the team
  • present performance and findings in meetings to other stakeholders within the business

telesales agent

Working hours

  • full-time

Benefits

  • mobile phone

Salary

  • salary

telesales advisor

Working hours

  • full-time

Salary

  • salary

Responsibility

  • be the first point of contact for inbound retention calls

trainee sales executive

Working hours

  • full-time

Benefits

  • mobile phone

Salary

  • salary

Requirements

  • A full UK driving license
  • access to a vehicle that meets our safety specifications
  • job Type: Full-time

customer advisor

Working hours

  • full-time

Salary

  • salary

Responsibility

  • general administration duties as required
  • be the first point of contact for inbound retention calls

social media executive

Working hours

  • full-time

Salary

  • salary

Responsibility

  • suggest and lead incremental development ideas for expanding YouFibre’s social media presence onto new social media platforms
  • take responsibility for responding to customer comments to social media posts, working closely with the Customer Services team
  • monitor and report on competitor social media activity
  • provide basic copywriting support for website content development, including blogs, news stories and website content updates
  • support the development of a forward-looking social media strategy for YouFibre, identifying the appropriate channels to best reach our key target audiences with the right messages
  • manage YouFibre’s presence on digital review platforms such as Google reviews, Trustpilot and Facebook, regularly looking at ways to improve scores
  • develop and manage YouFibre’s organic social media channels – currently Facebook, Instagram, Twitter and LinkedIn – in line with business activity, building a content plan and delivering against the campaign calendar
  • provide regular reporting on social media activity and progress against defined KPI’s. Analyse organic social media campaigns to gather data to inform future campaign improvement

customer service coordinator

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • overall installations management between the customer, YouFibre and our network build partners
  • first line support for customers’ installation scheduling, updates, and cancellations
  • ensuring our installation appointments are fully utilized to maximise our customer additions
  • responsible for clean installation data across CRM systems
  • being the go-to person for the FTTP installation enquiries and questions within YouFibre
  • working closely with our partner’s installation team on a daily basis to deliver scheduled installations and improve processes, ensuring quality and customer needs are paramount
  • sharing your ideas and feedback, as this is how we build a bigger, better, and stronger team
  • investigating complaints that have stemmed from installations and being first point of contact/escalation for both, our partners and customer service team to ensure all installation related issues are resolved promptly and to high standards

Requirements

  • great attention to detail
  • experience in a customer service related role is essential
  • administration experience
  • excellent communication skills
  • solution focused
  • well organised and an ability to work to tight deadlines
  • A team player with a can-do attitude
  • believes and exhibits PRIDE

digital marketing manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • develop, implement and monitor digital marketing campaigns, including paid-search and paid-social activities
  • manage and adapt digital marketing campaigns to review ongoing performance and ensure spend and result is constantly accounted for and optimised
  • work with the Growth Marketing Manager to scope and deliver new digital marketing activities to support the business strategy
  • manage relationships with third party media providers and content distributors across core regions to deliver advertising and content campaigns
  • work with third party agencies and internal stakeholders to continuously optimise our digital marketing content
  • work with the wider marketing team to produce digital advertising copy and creative in line with YouFibre’s brand standards
  • take ownership of SEO to support the growth and improvement of youfibre.com, liaising with web developers to implement and track website improvements
  • work with the Social Media Executive to devise and execute the social media strategy and social content across all relevant social media channels, in order to support the business strategy; oversee creation, publication, analysis and audience development

telesales executive

Working hours

  • full-time

Benefits

  • mobile phone

Salary

  • salary

Requirements

  • confident selling skills and the ability to upsell over the phone
  • 5 days a week -  2 week Rota
  • high level of computer literacy and the ability to adapt and learn new platforms
  • 8 hour shift
  • strong communication and personable skills, both written and verbal
  • working from home but can travel to the office if required
  • A drive for excellence and high attention to detail
  • strong prioritisation skills and flexibility

Responsibility

  • maintaining high standards of customer service
  • creating and maintaining spreadsheets and updating reports related to role
  • general administrative duties related to role and cleanliness of sales data

management accountant

Working hours

  • full-time

Salary

  • salary

Responsibility

  • other ad-hoc finance requirements
  • working closely with the FBP to enhance and grow the MI reporting suite currently produced
  • monthly Management Accounts Production: Ensuring the accuracy of the Management Accounts , including ownership of Accruals and Prepayments
  • further Financial Insights – We are a business that always wants more MI and there are many key areas where reporting can be enhanced

Changes in earnings for the position field sales executive

0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2024
2025

Changes in earnings for the position field service engineer

0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2024
2025

Data based on job offers published by the company

Earnings on positions in YOUFIBRE

Average salary in this position
Average salary in this position in the country
business development executive
2000 £
30%
2588 £
field engineer
2500 £
20%
2987 £
field sales executive
2083 £
21%
2519 £
field service engineer
2583 £
9%
2815 £
regional sales manager
3750 £
26%
4689 £

National average salary

2950 £

Average salary in this company

2138 £