YOUFIBRE

Responsibility

• the engineer must be presentable, polite and someone who thrives on providing the best possible customer experience
• experience in running and terminating/splicing copper or fibre optic cabling would be required
• ensure that customer feedback from engineering visits is 5\* whenever possible
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• you will work 5 days per week
• we're looking for Home Serie Field Engineers who will be focused on ensuring that our retail broadband customers are receiving the best possible quality experience from their Youfibre Broadband
• resolve home connectivity problems for customers whilst being engaging and polite
• the right candidate will be someone who understands the technical challenges involved in residential broadband, especially in-home WIFI and good at troubleshooting
• sharing your ideas and feedback, as this is how we build a bigger, better, and stronger team
• ensure that customer feedback from engineering visits is 5* whenever possible
• ensure compliance with health and safety and operational requirements in line with best practice and legal frameworks
• the right candidate will be happy working in what is an extremely varied role, and needs to be someone who can thrive in an unstructured environment
• be pro-active, and able to manage your own workload without much oversight from management
• the right candidate also needs to be comfortable driving around their local area to go to customer service visits. These may not always be in their local town/city
• be willing to step in and lead from the front and do whatever it takes to provide customers the best possible experience

Requirements

• experience working with residential home broadband or similar at an ISP
• networking experience - in-home installs/fault resolution
• knowledge of health and safety and industry specific legislative requirements
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• great attention to detail and a desire to get the job done right
• be open, hones and transparent
• networking experience – in-home installs/fault resolution
• excellent attention to detail
• love learning and developing new skills
• youFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers
• be open, honest, and transparent
• guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible
• desire to work in an agile, start-up environment and go the 'extra mile' to support our delivery of a great customer experience. Be a self-starter
• believes and exhibits PRIDE
• desire to work in an agile, start-up environment and go the ‘extra mile’ to support our delivery of a great customer experience. Be a self-starter
• just check out our Trustpilot score

Earnings for position field service engineer

Responsibility

• propose region wise sales plans and targets in alignment with business objectives
• manage region and individual performances
• report on region wise sales results
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• forecast quarterly and annual profits
• identify hiring needs, select and train new salespeople
• prepare and review the annual budget for the area of responsibility
• analyze region’s market trends and discover new opportunities for growth
• address critical problems and suggest prompt solutions
• participate in decisions for expansion or acquisition
• suggest new services/products and innovative sales techniques to increase customer satisfaction

Requirements

• proven work experience as a Sales Manager, Accounts manager or similar senior sales role
• ability to measure and analyze key performance indicators
• A full UK driving license
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• fluency with CRM software
• access to a vehicle that meets our safety specifications
• ability to lead and motivate a high performance sales team
• previous experience as a Regional Sales Manager / Sales Leadership
• excellent communication skills
• evidence of performance management
• strong organizational skills with a problem-solving attitude
• willingness to travel as needed
• BSc degree in Sales, Business Administration or relevant field

Benefits

• mobile phone

Earnings for position regional sales manager

Responsibility

• working with your line manager and colleagues to sell the benefits of YouFibre and it’s services
• covering specified areas within your location to optimise sales deals
• going door to door selling our competitive packages
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• mixture of working hot leads and building your own lead pipeline, through to conversion
• building relationships with the community and local stakeholders

Requirements

• you’ll be located within a 30-minute drive of the location
• you hold a full clean UK driving license and have access to a vehicle
• A full UK driving license
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• you have a valid right to work in the UK
• access to a vehicle that meets our safety specifications
• full training will be provided
• this role is ideal for sales representatives, sales executives, retail managers, energy/utility sales professionals, charity fundraisers and others with relevant experience
• if you're outgoing and love talking to people, this is the job for you
• for those positions where a criminal record check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate will be submitted in the event of the individual being offered the position
• job Type: Full-time

Benefits

• mobile phone

Earnings for position field sales executive

Requirements

• A full UK driving license
• access to a vehicle that meets our safety specifications
• job Type: Full-time

Benefits

• mobile phone

Earnings for position trainee sales executive

Responsibility

• serving our customers via multiple channels of communication such as phone, email, live chat as well as social median platforms
• troubleshooting simple and at times more complex technical issues over the phone with the customer
• booking new customers for service installations
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• working alongside other Technical Teams to report any repeated patters/problems which may affect other customers
• assisting with billing inquiries and reconciliation
• working alongside our network partner to make sure that they have all relevant information to complete customers’ requests
• don't be scared to share your ideas and feedback, as this is how we build a bigger, better, and stronger team
• working on projects such as those assigned by the Customer Service Manager or Operations Manager
• providing technical assistance by troubleshooting problems via multiple channels of communication such as phone, email, live chat as well as social media platforms
• taking management of personal workload and being committed to Excellent Customer Service to reduce the number of repeat customer Interactions, increase the quality and resolution
• general admin tasks that fall within the remit of the customer operations department
• maximise personal skills, knowledge, and experience to positively impact on performance and assist in achieving the business goals
• our opening times are Monday to Sunday, 8am – 8pm, you’ll be working on a shift rotation
• to have working knowledge of our in-house systems and ensure customers’ query is resolved promptly and they are given all necessary information and support

Requirements

• great attention to detail and a desire to get the job done right
• excellent communication skills both verbal and written
• solution focused
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• well organised and an ability to work to tight deadlines
• A team player with a can-do attitude
• believes and exhibits PRIDE