achieving and exceeding team targets weekly and monthly
make sure any ticket is answered within the SLA time frame
manage various queue’s throughout the day and distribute the tickets to the correct team/agents
create and report on the teams KPI’s. This will be on an individual and Team level
carry out 121’s each week and manage the teams performance
manage Churn and PIC, so we are within the company targets
maintaining high standards of customer service and work quality throughout the team
present performance and findings in meetings to other stakeholders within the business
telesales agent
Working hours
full-time
Benefits
mobile phone
Salary
salary
telesales advisor
Working hours
full-time
Salary
salary
Responsibility
be the first point of contact for inbound retention calls
trainee sales executive
Working hours
full-time
Benefits
mobile phone
Salary
salary
Requirements
A full UK driving license
access to a vehicle that meets our safety specifications
job Type: Full-time
customer advisor
Working hours
full-time
Salary
salary
Responsibility
general administration duties as required
be the first point of contact for inbound retention calls
social media executive
Working hours
full-time
Salary
salary
Responsibility
suggest and lead incremental development ideas for expanding YouFibre’s social media presence onto new social media platforms
take responsibility for responding to customer comments to social media posts, working closely with the Customer Services team
monitor and report on competitor social media activity
provide basic copywriting support for website content development, including blogs, news stories and website content updates
support the development of a forward-looking social media strategy for YouFibre, identifying the appropriate channels to best reach our key target audiences with the right messages
manage YouFibre’s presence on digital review platforms such as Google reviews, Trustpilot and Facebook, regularly looking at ways to improve scores
develop and manage YouFibre’s organic social media channels – currently Facebook, Instagram, Twitter and LinkedIn – in line with business activity, building a content plan and delivering against the campaign calendar
provide regular reporting on social media activity and progress against defined KPI’s. Analyse organic social media campaigns to gather data to inform future campaign improvement
customer service coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
overall installations management between the customer, YouFibre and our network build partners
first line support for customers’ installation scheduling, updates, and cancellations
ensuring our installation appointments are fully utilized to maximise our customer additions
responsible for clean installation data across CRM systems
being the go-to person for the FTTP installation enquiries and questions within YouFibre
working closely with our partner’s installation team on a daily basis to deliver scheduled installations and improve processes, ensuring quality and customer needs are paramount
sharing your ideas and feedback, as this is how we build a bigger, better, and stronger team
investigating complaints that have stemmed from installations and being first point of contact/escalation for both, our partners and customer service team to ensure all installation related issues are resolved promptly and to high standards
Requirements
great attention to detail
experience in a customer service related role is essential
administration experience
excellent communication skills
solution focused
well organised and an ability to work to tight deadlines
A team player with a can-do attitude
believes and exhibits PRIDE
digital marketing manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
develop, implement and monitor digital marketing campaigns, including paid-search and paid-social activities
manage and adapt digital marketing campaigns to review ongoing performance and ensure spend and result is constantly accounted for and optimised
work with the Growth Marketing Manager to scope and deliver new digital marketing activities to support the business strategy
manage relationships with third party media providers and content distributors across core regions to deliver advertising and content campaigns
work with third party agencies and internal stakeholders to continuously optimise our digital marketing content
work with the wider marketing team to produce digital advertising copy and creative in line with YouFibre’s brand standards
take ownership of SEO to support the growth and improvement of youfibre.com, liaising with web developers to implement and track website improvements
work with the Social Media Executive to devise and execute the social media strategy and social content across all relevant social media channels, in order to support the business strategy; oversee creation, publication, analysis and audience development
telesales executive
Working hours
full-time
Benefits
mobile phone
Salary
salary
Requirements
confident selling skills and the ability to upsell over the phone
5 days a week - 2 week Rota
high level of computer literacy and the ability to adapt and learn new platforms
8 hour shift
strong communication and personable skills, both written and verbal
working from home but can travel to the office if required
A drive for excellence and high attention to detail
strong prioritisation skills and flexibility
Responsibility
maintaining high standards of customer service
creating and maintaining spreadsheets and updating reports related to role
general administrative duties related to role and cleanliness of sales data
management accountant
Working hours
full-time
Salary
salary
Responsibility
other ad-hoc finance requirements
working closely with the FBP to enhance and grow the MI reporting suite currently produced
monthly Management Accounts Production: Ensuring the accuracy of the Management Accounts , including ownership of Accruals and Prepayments
further Financial Insights – We are a business that always wants more MI and there are many key areas where reporting can be enhanced
Changes in earnings for the position field sales executive
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2.1K £
2024
2.1K £
2025
Changes in earnings for the position field service engineer