YAYZI BROADBAND Salary
UNIT 24 HIGHCROFT INDUSTRIAL ESTATE ENTERPRISE ROAD HORNDEAN WATERLOOVILLE PO8 0BT UNITED KINGDOM
TIN: 13799691
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Earnings on positions in YAYZI BROADBAND
YAYZI BROADBAND is looking for employees for positions:
customer service apprentice
Working hours
- full-time | Apprenticeship
Education
- GCSE or equivalent
Responsibility
- handling calls and emails from customers to respond to their needs, queries, or other issues with products or services
- responding efficiently and accurately to queries, identifying and explaining possible solutions, and ensuring that customers feel supported and valued
- engaging in proactive Customer Service, using active listening whilst confirming or clarifying information
- providing excellent customer service to all customers in line with the agreed KPIs and quality standards
- working with team members and other departments to ensure, where possible, a first-time resolution
- keeping up to date with industry activity and our products and services in order to provide relevant information to customers
- using software, scripts, databases and tools effectively resolve queries and enhance the customer experience
- engage in training and other learning opportunities to improve knowledge and service delivery
Requirements
- customer service