XPERIENCE IT SOLUTIONS is looking for employees for positions:
team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
team meetings and 1-2-1’s) and through active performance management
collaborate with Managed Services colleagues to ensure that adequate resource is available to effectively meet/exceed agreed SLA targets
work collaboratively across departments and locations, demonstrating company values and behaviours
vacancy: Managed Services Team Leader
manage the day-to-day operations of the Managed Services Helpdesk, responsible for the delivery and monitoring of technical support services through email, live chat, telephone and the company’s helpdesk system, in accordance with SLA’s
lead, develop, coach and engage a team of Technical Support Professionals to perform to their optimum and to best support the business through regular communication both at team and individual level (eg
act as a point of technical escalation within the Support department for other members of the team, providing support to resolve client issues Engage with the Senior Service Delivery Manager ensuring that all incidents and concerns are reviewed, actioned appropriately and exceptions escalated
take responsibility for helpdesk escalations to ensure the effective management and resolution of client support incidents, in line with department guidelines whilst ensuring that both internal and external stakeholders receive regular updates
Requirements
ITIL Foundation Certified
previous line management experience in an IT environment
microsoft Windows Server
experience in resource planning and utilization, recruitment and employee training & development
microsoft Office 365
microsoft MCSA, MCSE or equivalent professional certification
active Directory
previous experience as an IT Support professional within a Managed IT Services environment would be an advantage
engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
configuring client hardware to an agreed specification
manage logistics
stock management, including goods in and out
keeping the central system up to date
generate client data reports where required
creating and improving upon processes
vacancy: Fulfilment Engineer Trainee
manual Handling, including transporting hardware around the building in trolleys and pallet trucks
technical consultant
Working hours
full-time | Permanent
Salary
salary
Responsibility
troubleshoot issues, deploy equipment, and assist other team members with project tasks either remotely or on a customer’s site
implement infrastructure elements of a solution, including authentication, user access, email, collaboration and security
work with project management to plan and execute project tasks in an efficient manner with clear communication
implement Microsoft Cloud based solutions for customers, including Office 365 and Intune/Endpoint Manager
migrate/build customer systems in/to Azure; including re-configuring or re-designing elements where required
assist engineering with developing methods to deploy devices for customer projects; using automation, documentation and knowledge transfer
vacancy: TechnicalConsultant
act as a point of escalation for technical queries from other teams within the business
project manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
be the principal contact for the client on all project matters, ensuring responsiveness throughout
maintain, all project documentation, including risk, change and action logs
contribute to management level reporting for the Chief Operations Officer and the wider management team
undertake quality checks for projects, recording the results
liaise with sub-contractors or other third parties that form part of a project
maintain the Xperience project management system – ConnectWise including ensuring that time used for projects/tasks is accurately recorded
liaise with Finance and Sales teams to confirm invoice and delivery dates, ensuring invoices are released on time
work with Technical colleagues to support Sales with developing statements of work, equipment lists and time estimates
commercial manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
recruitment & Onboarding
performance Management
learning & Development
vacancy: Commercial Academy Manager
experience in coaching and developing the skills of Sales professionals
demonstrable understanding of the B2B sales process
manage, motivate, develop, mentor and retain a high-performing team of commercial professionals to deliver high levels of lead generation and sales revenue via new business and account management activity
demonstratable commercial awareness gained from working in high tempo environments
Requirements
job Types: Full-time, Permanent
hardware engineer
Working hours
full-time | Permanent
Salary
salary
Responsibility
configuring client hardware to an agreed specification
assist in quoting clients for hardware and software
manage logistics
fulfil purchasing requests, including quoting and purchase orders
assist in manage logistics
stock management, including goods in and out
assisting colleagues with scoping for hardware requirements
keeping the central system up to date
Requirements
job Types: Full-time, Permanent
electrical Engineering: 1 year
service manager
Working hours
full-time | Permanent
Benefits
mutual
Salary
salary
Responsibility
own the service aspect of the relationship with the customer. Act as a focal point for service improvement, escalation and development
work with other SDM’s across the group to provide support / direction and bring about change as the group requires
develop and implement service standards and procedures for the service team
maintain and drive improvements in service delivery metrics
provide regular reports for senior management of service achievement
regularly meet customers to run service review meetings
develop, mentor and support your team as required
motivate, manage and develop the Service Desk and Field Service teams
Requirements
experience in coaching and developing the skills of IT professionals
one year’s experience previous hands-on experience with ticket management systems eg. ConnectWise
proven career progression within an IT Services environment
excellent customer facing and communication skills
ITIL Foundation Certified
problem solving skills and resilience to issues and influences outside of their control
previous experience of leading a team of IT professionals
excellent team player, flexible, responsive, takes ownership and can work on the detail
technician
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
provide level 1 technical support to both internal and external stakeholders
be the first point of contact for technical support to both internal and external stakeholders
work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded
use the helpdesk management system to log tickets for internal and external stakeholders, where raised by telephone
triage all new support requests by reviewing and modifying ticket subjects, priority, department, associated service level agreement and contractual requirements
vacancy: Managed Services Technician
vacancy: Managed Services Trainee Technician
configure, deliver & deploy PC’s, laptops and printers for internal and external stakeholders
Requirements
microsoft Windows Server
active Directory
anti-Virus, Anti-Malware & Anti-Spam Solutions
veeam Backup & Replication
hardware Maintenance
patch Management Solutions
previous experience in an internal or external facing helpdesk support team
previous hands-on experience with ticket management systems e.g. Connectwise
it technician
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
configuring client hardware to an agreed specification
provide level 1 technical/application support to both internal and external stakeholders
provide level 1 technical support to both internal and external stakeholders
be the first point of contact for technical support to both internal and external stakeholders
stock management, including goods in and out
work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded
assisting colleagues with scoping for hardware requirements
keeping the central system up to date
Requirements
job Types: Full-time, Permanent, Graduate
service delivery manager
Working hours
full-time | Permanent
Benefits
mutual
Salary
salary
Responsibility
own the service aspect of the relationship with the customer. Act as a focal point for service improvement, escalation and development
work with other SDM’s across the group to provide support / direction and bring about change as the group requires
develop and implement service standards and procedures for the service team
maintain and drive improvements in service delivery metrics
provide regular reports for senior management of service achievement
regularly meet customers to run service review meetings
develop, mentor and support your team as required
motivate, manage and develop the Service Desk and Field Service teams
Requirements
experience in coaching and developing the skills of IT professionals
ITIL Foundation Certified
proven career progression within an IT Services environment
excellent customer facing and communication skills
previous experience of leading a team of IT professionals
problem solving skills and resilience to issues and influences outside of their control
experience in resource planning and utilization, recruitment and employee training & development
excellent team player, flexible, responsive, takes ownership and can work on the detail