XPERIENCE IT SOLUTIONS Salary
11 FERGUSON DRIVE KNOCKMORE HILL INDUSTRIAL PARK LISBURN BT28 2EX
XPERIENCE IT SOLUTIONS Premium profile inactive Premium profile inactive
Earnings on positions in XPERIENCE IT SOLUTIONS
Estimated salary
£ 2500
Median salary at XPERIENCE IT SOLUTIONS
£ 1833 Lowest salary
£ 2333 The average salary
£ 2500 Highest salary
Do you believe that workers at XPERIENCE IT SOLUTIONS are paid fairly?
XPERIENCE IT SOLUTIONS is looking for employees for positions:
team leader
Working hours
- full-time | Permanent
Responsibility
- team meetings and 1-2-1’s) and through active performance management
- collaborate with Managed Services colleagues to ensure that adequate resource is available to effectively meet/exceed agreed SLA targets
- work collaboratively across departments and locations, demonstrating company values and behaviours
- vacancy: Managed Services Team Leader
- manage the day-to-day operations of the Managed Services Helpdesk, responsible for the delivery and monitoring of technical support services through email, live chat, telephone and the company’s helpdesk system, in accordance with SLA’s
- lead, develop, coach and engage a team of Technical Support Professionals to perform to their optimum and to best support the business through regular communication both at team and individual level (eg
- act as a point of technical escalation within the Support department for other members of the team, providing support to resolve client issues Engage with the Senior Service Delivery Manager ensuring that all incidents and concerns are reviewed, actioned appropriately and exceptions escalated
- take responsibility for helpdesk escalations to ensure the effective management and resolution of client support incidents, in line with department guidelines whilst ensuring that both internal and external stakeholders receive regular updates
Requirements
- ITIL Foundation Certified
- previous line management experience in an IT environment
- microsoft Windows Server
- experience in resource planning and utilization, recruitment and employee training & development
- microsoft Office 365
- microsoft MCSA, MCSE or equivalent professional certification
- active Directory
- previous experience as an IT Support professional within a Managed IT Services environment would be an advantage
Earnings on positions in XPERIENCE IT SOLUTIONS
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2333 £