carry out rectification work in a manner that best reflects the manufacturer and their specifications
ensure the completion of all workshop documentation and compliance with the manufacturer’s procedures
responsibility for housekeeping within your work area
work with the Garage Support and Technician team to sure consistent productivity in the workshop, ensuring there is no unnecessary downtime
carry out vehicle PDI’s and repairs including basic mechanical work, brakes, servicing and tyre fitment to a wide range of cars and vans
manage own job completion through use of AssetCare system on a tablet. Ensuring correct labour time is booked to each job and efficiency is gained on job list time wherever possible
to interpret technical service information and data from manuals, bulletins and / or computer files and data and implement
help and support your team, making sure all daily targets are met
Requirements
relevant experience in a workshop environment: 3 years
driver
Trade
driving
Driving
Working hours
full-time | Part-time | Permanent
Salary
salary
Requirements
driving: 2 years
account executive
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Requirements
customer service: 1 year
Responsibility
additional Tasks
escalation of any customer complaints to relevant manager
any other additional admin tasks where required
running daily reports
liaising with customer teams
account manager
Working hours
full-time | Permanent
Salary
salary
Education
GCSE or equivalent
Responsibility
lead and manage a team of Account Service representatives to ensure high-quality customer service
develop and implement processes and strategies to improve the customer experience, increase revenue and reduce waste within the business
monitor customer satisfaction levels and implement improvements in accordance with our customers’ expectations
performing monthly reviews with team members to identify training and/or development needs
collaborate within cross-functional areas to drive business improvements and ensure customer needs are being met
managing the customer query escalation processes, to ensure resolution and identify any areas for process improvement
create robust process plans to support new customer implementations
develop and maintain strong relationships with key stakeholders, including customers and manufacturers
Requirements
team management: 2 years
technician
Working hours
full-time | Permanent
Requirements
city & Guilds 1 & 2 in Motor Vehicle Studies, Higher BTEC or relevant experience
successful completion of Manufacturer’s training courses
desirable
ability to read, comprehend, interpret, and apply technical instructions
understanding of basic health & safety requirements
relevant experience in a workshop environment
full clean UK Driving Licence
essential
Salary
salary
Responsibility
inspect vehicles in order to establish any defects
assist team members to resolve any technical issues
monitor and manage reports on work flow
ensure the completion of all workshop documentation and compliance with the manufacturer’s procedures
responsibility for housekeeping within your work area
be responsible for housekeeping and paperwork within your work area
to interpret technical service information and data from manuals, bulletins and / or computer files and data and implement
help and support your team, making sure all daily targets are met