attend CAB / internal Problem Meetings as required
key Client contacts
raise Change Requests and attend Change Advisory Board where needed
the primary function of the role is to work alongside the Service Delivery Manager to manage the day to day running of the Service desk, in the office and in the field, ensuring customer requests are responded to in a polite and efficient manner and faults are resolved promptly or escalated as required
actively take end user calls during busy periods only to assist the team to meet response SLAs
act as a technical Quality Assurance gate for design and project operational onboarding
create and develop existing KB articles to guide the team
operations manager
Responsibility
city
city of London
state/Province
london
country
ensure an efficient operation of the service delivery unit by maintaining Xerox governance standards
united Kingdom
to manage, coach and develop relevant Service Delivery Operations staff
Requirements
previous experience in client facing, service delivery roles
ability to negotiate and work with senior stake holders
strong print and post production background
proven people management skills
ability to convey concepts and ideas effectively to a variety of audiences
electro-mechanical experience and the ability to read and comprehend electrical schematics to properly troubleshoot systems
strong work ethic
this could include past roles as an Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair
this could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair
this could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran
ability to self-manage and complete assignments with limited supervision
superior time management skills and RELIABILITY
account director
Responsibility
city
city of London
state/Province
london
country
united Kingdom
relationship management of all key clients in a challenging environment, including senior stakeholders and management of regular contractual meetings
department
Requirements
preferably - Bachelor's Degree, minimum A-level and HND qualifications
significant industry experience in document management, business administration or a related field
strong experience of service delivery, IT or consulting coupled with financial P&L responsibility
strong people management experience, projects and client interaction experience
demonstrable experience of having designed and implemented significant productivity as well as client satisfaction improvements
experience in outsourcing bids, from pre-sales to successful implementation
demonstrated ability to work collaboratively - and lead - in a matrix management environment
experienced in integrating client and operational requirements into supplier relationships, including delivery partnerships
Contract type
client relationship management in a Legal environment, with confidence in dealing with senior stakeholders and strong understanding of the Sector
excellent Communications skills across all levels from senior executives to operational staff, building relationships with all key business owners/representatives
delivering service that meets SLA and delights the client
leadership and focused people management ensuring and matrix management establishing a culture of proactivity and quality service delivery
managing financial performance and productivity improvements
transforming and growing the business, driving opportunities and working with Sales teams
A representative of the Xerox brand and portfolio to both internal and external clients
knowhow across the Xerox Services Portfolio
sales professional
Responsibility
city
kingswinford
state/Province
west Midlands
country
united Kingdom
monitor all incomplete deals and communicate potential risks to Management
department
Requirements
minimum of 5 GCSE’s at Grade C or above is desirable
strong verbal and written communication skills
communications manager
Working hours
full-time
Requirements
prior B2B sales experience
IT sales experience is a plus
excellent written, verbal and presentation skills
personal drive and internal motivation toward high achievement
ability to work independently, but also effectively in a team-oriented environment
great interpersonal, negotiation and presentation capabilities
willingness to take risks and try innovation, new approaches
Responsibility
responsible for generating sales in order to meet individual/team quotas and company business objectives
engage accounts at all levels to understand strategic objectives and operational priorities and communicate Xerox value proposition
grow profitable revenue by introducing new services and solutions to solve client’s business problems and/or capture new opportunities
develop, communicate, and lead execution of a strategic business plan that supports achievement of revenue and profit growth objectives
engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts
ensures financial governance processes are adhered to for all new and renew opportunities
leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities
become the “trusted adviser” on production solutions that address the client’s business challenges
supervisor
Working hours
full-time
Requirements
strong line management/people development skills
technical expertise on the MS platform and other technologies used by EDM products
essential - MS SQL Server
essential - .Net Core & C#
desirable - Windows Forms
someone with a passion for the business, technology and software development
lateral thinker, able to create innovative solutions to complex problems
able to recognise, praise, reward, celebrate success
Responsibility
responsibility for ensuring software development is carried out to quality, time and budget
work with peers/colleagues within EDM/adjacent departments to ensure goals are met
all aspects of software development work including database design and maintenance
design and quoting developments
introducing new as well as determining most appropriate technologies and development tools
line management of software developers and QA, including: mentor/coach, allocate work/initiate projects, performance management and development reviews
continuous improvements across the whole software development life cycle: design, quoting, development, testing, implementation
ensure print room is kept clean and tidy all time. Ensure team is doing efficient waste management
technical manager
Working hours
full-time
Responsibility
actively take end-user calls during busy periods only to assist the team to meet response SLAs
actively chase suppliers or resolver groups for resolution to incidents or problems
act as a technical Quality Assurance gate for design and project operational onboarding
proactively identify areas for improvement in conjunction with the IT Service Delivery Manager
develop operational run books and knowledge base information
proactively work with the client as a part of an extended technical team
working with 3rd line and Management resources across XITS to resolve or escalate problems
act as an incident escalation point within an ITIL Service Desk environment
Requirements
A high-level understanding of IT and networks
microsoft
knowledge of desktop, server and printer hardware and their components
knowledge of network devices and their roles
team worker and ‘can do’ attitude
excellent customer facing, communication, interpersonal and presentation skills
strong analytical, logical and troubleshooting skills
production engineer
Trade
installation & Maintenance
Installation & Maintenance
Benefits
company car
laptop
Working hours
full-time
full-time | Permanent
Language
english
Responsibility
city
manchester
state/Province
greater Manchester
carries out regular preventative maintenance checks on client fleet of machines
country
replenishes consumables
united Kingdom
Salary
salary
Requirements
customer service: 1 year
production Print: 1 year
production engineer
Working hours
full-time
full-time | Permanent
Benefits
company car
laptop
Language
english
Responsibility
city
manchester
state/Province
greater Manchester
carries out regular preventative maintenance checks on client fleet of machines