WNS ASSISTANCE is looking for employees for positions:
customer service
Working hours
permanent
Salary
salary
Contract type
challenge under performance from Supplier Network
escalate issues as necessary to the WNS Network Team
Requirements
customer service: 1 year
Responsibility
creating telephone notes to summarise discussion with external parties
manage external suppliers to deliver in line with their contracted terms
refer and escalate complaints to correct departments
offering first-time resolution for all contact points and all queries
insurance claims handler
Working hours
full-time | Permanent
Requirements
customer service: 1 year
call centre: 1 year
Responsibility
working on behalf of a leading insurance company, you will be responsible for logging first notification off loss claims, answering queries and providing updates to customers on their existing insurance claims
team leader
Working hours
full-time | Permanent
temporary | Permanent
Salary
salary
Responsibility
work closely with Operations Manager to achieve high productivity outputs from the team
create a culture of communication and engagement within the department
understand and work within agreed company policy and commercial parameters including operational budgets, headcount plans, policies, procedures, and company incentives
monitor and maintain quality standards in line with client requisites
liaise with internal stakeholders to collaboratively achieve goals and maintain department performance, policies, and procedures
provide leadership, development, and coaching of Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning
Requirements
A proven track record of leadership, coaching and performance delivery in a contact centre team leading role
ability to communicate and influence at all levels within the organisation
experience of managing in an inbound and/or outbound contact centre environment remotely
passionate about delivering the right outcome for the business, client and customer and the proven ability to inspire this in others
commercially aware, analytical, and possessing sound business acumen and decision-making skills
ability to prioritise workload through applying thinking against urgency v importance / value to business / effort required
ability to work on own initiative and as part of a team with proven ability to innovate and deliver change
creative and innovative approach to problem-solving. Providing solutions to complex subjects in a timely manner
customer service advisor
Requirements
calls
claims
customer Service
insurance
telephony
essential
previous experience of working within a call-centre environment, customer service and/or the field of insurance
A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients
Language
english
Working hours
full-time | Permanent
Salary
salary
Responsibility
answering the telephone and signing off calls in accordance with companies’ agreed procedures
updating repair statuses on Company or Client system, as appropriate
corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
ensure correct prioritisation of workload and time management schedules are adhered to
ensuring all call backs promised are made within agreed timescales
handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales
the ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action
claims handler
Working hours
full-time | Permanent
permanent
Language
english
Salary
salary
Responsibility
managing own caseload of Travel Claims and in a proactive manner, escalating where necessary
ensuring targets and SLAs are achieved
liaising with insurers, brokers, clients and policy holders
ensuring insurance principles are adhered to
answering the telephone and signing off calls in accordance with companies’ agreed procedures
updating repair statuses on Company or Client system, as appropriate
corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
ensure correct prioritisation of workload and time management schedules are adhered to
Requirements
essential
previous experience of working within a call-centre environment, customer service and/or the field of insurance
travel claims experience
A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients
strong negotiation skills developed in a claims environment
strong attention to detail, able to spot problems and provide solutions
excellent communications skills, written and verbal
claims Processing: 1 year
maintenance manager
Requirements
educated to GCSE Level or equivalent
good communication and interpersonal skills
good organisational skills
A thorough working knowledge of MS office applications
must be numerate
minor repair knowledge
maintenance: 1 year
Responsibility
ensure visitors sign in and out and have required visitors pass
managing any deliveries and making sure they go to correct employees if required
this role is responsible for ensuring the smooth operation of the Company’s office, general facilities maintenance, health & safety and governance. The successful candidate will be based in our Ipswich office
ensure all consumables are stocked
ordering general supplies for the Company
organising travel and accommodation
booking catering for internal and external client meetings