Salary at WINN SOLICITORS

Responsibility

• winn Solicitors is a Legal 500 company and market leaders in Personal Injury Law
• providing help and advice to clients and third parties via telephone and email
• investigating and solving client queries
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• keeping accurate records of discussions or correspondence with clients
• chasing supporting evidence in relation to client claims
• winn Group , home to and , is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents
• sending correspondence to clients via email, post and
• manage a dedicated team task list
• we are looking for committed team players to join our Customer Service team and support the growth of our company, to enhance delivery of our service to our customers and stakeholders
• updating client records
• we are offering part time hours starting at 16 hours per week. Core business hours are from 6.45am to 8.00pm, Monday to Sunday
• minimise Fee Earner's workload by dealing with clients and third parties at first point of contact
• reviewing and referring calls through to the appropriate department
• to efficiently manage a task load from the dedicated Customer Service Team task list
• ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used
• sending correspondence to clients via email, post and Fax
• any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it

Requirements

• ability to interact with clients in a professional and appropriate manner
• ability to resolve client concerns
• ability to work in a fast-paced environment
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• ability to work towards shared goals and objectives
• experience of demonstrating effective teamworking within a commercial environment
• cooperative and flexible approach
• ability to identify where problems may arise and adopt a solution -focused approach
• demonstrate effective communication and good interpersonal skills
• customer service: 1 year
• IT literate
• commitment to own personal development

Current offers for the position:

Responsibility

• build a positive relationship with each client and help them manage their expectations to deliver the appropriate outcome
• winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents
• where appropriate, investigate claims to ensure payments are made only where a liability is established
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• we are currently recruiting for a Claims Handler to join the First Response Team to work on a night shift basis working 44 hours per week on a rota of 4 days on 4 days off. The ideal candidate should have an insurance or a contact centre background
• arrange and monitor provision of hire vehicles to the client, negotiate to control costs whilst adhering to deadlines and time constraints
• monitor receipt of engineer’s reports and payments with regard to the same
• handle telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability
• negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company
• ensure accuracy in all aspects of claims handling including; valuing PI claims, negotiating costs, using MOJ Portal, adhering to CPR and legislation
• handle claims queries in relation to policy cover, claim status, policy exclusions and excesses, ensuring more complex cases are referred to a Team Leader

Requirements

• ability to work in a fast-paced environment
• attention to detail and accuracy
• experience of working towards deadlines and performance objectives
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• you must have the right to work in the UK, and valid residency status to apply for this apprenticeship
• ability to work towards shared goals and objectives
• experience of demonstrating effective teamworking within a commercial environment
• cooperative and flexible approach
• ability to identify where problems may arise and adopt a solutions-focused approach
• demonstrate effective communication and good interpersonal skills
• IT literate
• call centre: 1 year
• commitment to own personal development
• time management and organisation skills

Current offers for the position:

Responsibility

• carrying out archiving off all file types for all departments
• liasing with various departments to coordinate the archiving of concluded case files, in line with Company procedures
• ensuring that client ledgers are properly reviewed and closed down, suggesting efficiency improvements

Requirements

• ability to plan and prioritise
• high levels of accuracy and attention to detail
• resilience and ability to challenge appropriately
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• good working knowledge of Microsoft packages
• you must have the right to work in the UK, and valid residency status to apply for this apprenticeship
• ability to work under own initiative
• strong communication skills
• ability to multi-task and meet deadlines
• ability to work towards shared goals and objectives
• experience of demonstrating effective team working within a commercial environment

Current offers for the position:

Responsibility

• development and maintenance of integrated third part software solutions
• working on various development projects as required by the business and to agreed timescales
• ensure that documentation is kept up to date once implementation work is complete
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• assist where necessary with any training requirements and materials arising from new/amended workflows
• provide support for case management related tickets raised via the IT ServiceDesk, including liaising with internal customer and external suppliers
• general maintenance of the case management system
• programming and design of the Proclaim Case Management System used by Winn Group, including developing new and existing workflows and document templates
• monitor automated task servers and resolve any errors, timeouts and failures
• ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used
• to ensure you uphold the Core Values of the Winn Group
• any ad hoc or additional duties as deemed fit and appropriate by the Management Team for
• this post and the associated level of responsibility attached to it

Requirements

• ability to interact with clients in a professional and appropriate manner
• ability to resolve client concerns
• ability to work in a fast-paced environment
  Show more +7
• ability to work towards shared goals and objectives
• experience of demonstrating effective teamworking within a commercial environment
• cooperative and flexible approach
• ability to identify where problems may arise and adopt a solution -focused approach
• demonstrate effective communication and good interpersonal skills
• IT literate
• commitment to own personal development

Current offers for the position:

Responsibility

• any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it
• reviewing and referring calls through to the appropriate department
• ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used

Requirements

• ability to interact with clients in a professional and appropriate manner
• ability to resolve client concerns
• ability to work in a fast-paced environment
  Show more +8
• ability to work towards shared goals and objectives
• you must have the right to work in the UK, and valid residency status to apply for this apprenticeship
• experience of demonstrating effective teamworking within a commercial environment
• cooperative and flexible approach
• ability to identify where problems may arise and adopt a solution -focused approach
• demonstrate effective communication and good interpersonal skills
• IT literate
• commitment to own personal development

Current offers for the position: