night porter
5 the last 252 days, recently 2023-08-03
Responsibility
- the Winchester Hotel & Spa
- to be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
- to operate a computerised Room Service point of sale
Show more +26 - to gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
- accept and validate cash and credit/debit card payments in accordance with company policy. Correctly handle payments, receipts and change
- we are currently recruiting for a Night Porter to join our Truly Talented team
- assist in the general running of the hotel at night and support other departments in setting up for the next day
- you will ensure a high level of customer satisfaction is always delivered in line with our core values and standards
- to continuously improve the quality of the hotel's services
- what we offer
- to undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
- to be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention
- job Type: Permanent
- £22713 per annum OR £AMOUNT per hour
- hours: Full-time
- to promote the company values and behaviours at all times
- as a Night Porter, you will make sure that all public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences
- the Winchester Hotel & Spa has been one of Winchester’s most popular destinations for weekend getaways and spa breaks for over 20 years
- permanent, full-time contract
- town: Winchester
- the ideal person for this role will be enthusiastic about change, focused on details and trusting
- the hotel consists of 96 bedrooms across four room types, a relaxing spa with a range of professional treatments as well as a refreshing pool and hot tub, flexible function rooms and a stylish bar and restaurant to enjoy throughout the day
- the core skills and experience required to succeed
- truly passionate about the Hospitality Industry
- reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment
- if you are passionate about hospitality and have a keen eye for attention to detail, then we would love to hear from you
- previous experience as a receptionist is preferred but not necessary
- ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
- excellent personal presentation
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