customer service advisor
7 the last 330 days, recently 2024-01-04
Responsibility
- wiltshire Farm Foods has been providing healthy and nutritious meals for over 30 years
- responsible for the taking of telephone orders and making outbound calls to existing customers for orders
- responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects
Show more +35 - to make daily outbound calls to existing and prospective customers
- to support drivers with route planning for the next days’ delivery rounds
- our customers are predominantly older and living in their own homes
- confident with promoting additional products to suit customers needs
- taking and resolving customer complaints
- many of our customers have limited contact with other people and may not see anyone from one day to the next
- responsible for the taking of telephone orders and making outbound calls to customers and prospects
- the role of our customer services advisor is critical to the success of our business
- to ensure each customer is provided with “exemplary” service on each telephone call or contact
- A friendly chat with our CSA’s may be their only contact, along with our delivery drivers
- to liaise with customer relatives, social workers and local authority, as required
- to ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary
- we provide exemplary old fashioned customer service aligned to our customers personal nutritional needs
- to ensure our customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary
- to update customer records and liaise with customer relatives as required
- the defining characteristics of our customer services advisors are that they’re organised and efficient
- to ensure customers’ needs are met
- to handle efficiently all inbound calls which includes taking telephone orders, processing brochure requests and product feedback information, setting up new customers and handling general enquiries
- prepare promotional literature as required and communicate details of new products or promotions to customers
- established in Wiltshire in 1991 and part of the apetito group, an award-winning leading frozen food producer for the health and social care sector
- the role involves the taking of customer orders, and also the making of outbound courtesy calls
- to share best practices with colleagues in an effort to continuously improve our service proposition
- to search, provide and continually look for new business opportunities
- to use our CRM system as the tool to help create and maintain as many active customers as possible within the business
- to process daily web/internet, app, paper and call centre orders
- to share best practices with colleagues to continuously improve our service proposition
- to update all customer records by inputting accurate notes relating to customers, such as menu likes, dislikes and any information that will support us to provide personalised customer service
- to process outgoing mail daily
- to ensure email is checked regularly throughout the day and ensure that all customer enquiries are acknowledged and responded to daily
- our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet
- to prepare any promotional literature as required and communicate details of new products or promotions to customers
- to ensure our customers’ needs are met, ensuring they are supported to make food/menu choices from our extensive range by aiding navigation of the brochure and recommending and highlighting meals
- to actively take an interest in the products we sell and promote the benefits of Wiltshire Farm Foods healthy and nutritious meals to all our customers
- however, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers
- to actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers
Requirements
- experience within a customer service or care-based role
- this is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers
- confident using a Personal computer to manage and process orders
Show more +38 - to take an active interest in getting to know every customer and become a trusted friend
- this is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly and vulnerable customers
- to take an active interest in getting to know every customer
- confident telephone manner
- A good listener, you’ll be able to treat every customer as an individual
- able to pay attention to detail and be accurate in your work
- to have a very clear telephone voice where you can adapt your style to meet the needs of every customer
- cheerful and positive attitude
- adaptable to the needs of customers
- ability to communicate and relate to people at all levels
- ability to work accurately under pressure using own initiative, and to plan your time effectively, prioritise workload accordingly
- able to work to deadlines
- ability to work under own initiative, plan own day, manage own time
- enjoys talking to and helping customers
- to act as a link for drivers and customers if any problems arise during a delivery round
- evidence of commitment and stability
- passionate about delivering a 5 star service
- this is a “people” focussed role and requires individuals who enjoy engaging with a wide variety of elderly customers
- as one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families
- good attendance and timekeeping
- strong communication skills
- patient and understanding
- to enjoy working as a team member and to be passionate about promoting the apetito product range and service proposition
- creative problem solver
- to enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition
- resilient
- to have a very clear telephone voice where you can adapt your style to meet the needs of every customer for inbound and outbound calls
- ability to work under own initiative, plan own day and manage your own time
- adaptable to change
- customer service: 3 years
- customer service: 1 year
- customer service: 2 years
- customer service: 5 years
- excellent attention to detail
- to be able to learn our in-house computer systems, manage the taking and processing of orders and database management for all customers
- to be able to learn our in house computer systems, manage the taking and processing of orders and database management for all customers
- clean criminal records check
- to be able to learn our in-house computer systems, manage the taking of orders, round sequencing, and database management for prospects, current or lapsed customers
low salary - 13% lower than the average in this position
Earnings for position customer service advisor
customer service advisor - How much money do you make working at this position?
Average salary at company WILTSHIRE FARM FOODS is 1600£.
The national average salary is 1800£.
1400 £
Lowest
Lowest
1750 £
Average
Average
2100 £
Highest
Highest
Salary in other companies in the position customer service advisor
| CAPITAL ON TAP | 10681 £ | 2666 £ 10681 £ |
| CMD RECRUITMENT | 3915 £ | 2666 £ 10681 £ |
| CANDIDATE SOURCE | 3684 £ | 2666 £ 10681 £ |
| AXA UK PLC | 3520 £ | 2666 £ 10681 £ |
| TEMPEST RESOURCING | 3040 £ | 2666 £ 10681 £ |
| LAUNCH IT RECRUITMENT | 3000 £ | 2666 £ 10681 £ |
| MCCANN SERVICES | 2916 £ | 2666 £ 10681 £ |
| LMA | 2720 £ | 2666 £ 10681 £ |
| Covise.org | 2666 £ | 2666 £ 10681 £ |
| WALLACE HIND SELECTION | 2666 £ | 2666 £ 10681 £ |