Earnings on positions in WILTSHIRE FARM FOODS
WILTSHIRE FARM FOODS is looking for employees for positions:
deliver frozen meals to our customers in a timely manner delivering exceptional customer service at all times undertake pre-shift inspection of your van drive safely, responsibly and within the law clean and refuel your van as and when needed contact the office with any discrepancies or delays ensure customer confidentiality helping the office team and picking team when required friendly, approachable and reliable passionate about delivering excellent customer service good attendance and timekeeping our drivers are the face of our business and their interaction with our customers is crucial to our success as such, you will enjoy meeting people and always be willing to go above and beyond what is expected we encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business we’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy delivery driver experience: 1 year part-time | Permanent full-time | Part-time | Permanent | Apprenticeship full-time | Permanent part-time | Temporary wiltshire Farm Foods is a frozen home meals delivery service with a few exceptions, the average age of our customer base is 83yrs A proportion of them have various disabilities, therefore the role demands an individual who is very patient, friendly, understanding and kind be an ambassador for the company and always delivering exceptional service the role demands many attributes from an individual driving style to be damage free and economical clean and refuel your van as and when needed - a clean presentation of the van is essential the Role and Team good knowledge of the Dorset area excellent knowledge of the Dorset area customer service experience friendly, approachable and reliable flexible, friendly, approachable and reliable passionate about delivering excellent customer service evidence of commitment and stability experience of multi-drop delivery role part-time | Permanent full-time | Permanent be an ambassador for the company and always delivering with exceptional service be an ambassador for the company and always delivering exceptional service excellent time keeping with ability to manage time whilst delivering according to route plan guidance from office undertake pre-shift inspection of your van driving style to be damage free and economical clean and refuel your van as and when needed - a clean presentation of the van is essential customer focused and willing to contact the office with any discrepancies or delays be willing to persevere whilst learning the round, and to ensure all customers receive their orders on their delivery day evidence of commitment and stability excellent knowledge of the Dorset area experience of multi-drop delivery role, with a customer focus mind customer service experience good knowledge of the Dorset area and surrounding villages flexible approach to supporting other areas of the business when required experience of multi-drop delivery role A can do attitude whilst learning the role and in your day to day activities part-time full-time | Part-time | Permanent the Role and Team deliver frozen meals to our customers in a timely manner this position is working Monday- Friday, Delivering frozen meals to the elderly picking orders within the coldstore our drivers are the face of our business and their interaction with our customers is crucial to our success using our app to update customers deliveries delivering exceptional customer service at all times as such you will enjoy meeting people and always be willing to go above and beyond what is expected friendly, approachable and reliable passionate about delivering excellent customer service good attendance and timekeeping driving: 5 years full-time | Part-time | Permanent | Apprenticeship full-time | Part-time | Permanent responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects to support drivers with route planning for the next days’ delivery rounds to ensure each customer is provided with “exemplary” service on each telephone call or contact to update customer records and liaise with customer relatives as required the role of our customer services advisor is critical to the success of our business to ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary prepare promotional literature as required and communicate details of new products or promotions to customers the defining characteristics of our customer services advisors are that they’re organised and efficient this is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers to take an active interest in getting to know every customer and become a trusted friend A good listener, you’ll be able to treat every customer as an individual to have a very clear telephone voice where you can adapt your style to meet the needs of every customer ability to communicate and relate to people at all levels ability to work under own initiative, plan own day, manage own time as one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families to act as a link for drivers and customers if any problems arise during a delivery round part-time part-time | Permanent full-time | Part-time | Permanent | Apprenticeship full-time | Permanent experience within a customer service or care-based role this is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers confident using a Personal computer to manage and process orders to take an active interest in getting to know every customer and become a trusted friend this is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly and vulnerable customers to take an active interest in getting to know every customer confident telephone manner A good listener, you’ll be able to treat every customer as an individual wiltshire Farm Foods has been providing healthy and nutritious meals for over 30 years responsible for the taking of telephone orders and making outbound calls to existing customers for orders responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects to make daily outbound calls to existing and prospective customers to support drivers with route planning for the next days’ delivery rounds our customers are predominantly older and living in their own homes confident with promoting additional products to suit customers needs taking and resolving customer complaints
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