WILLIAMS LEA

Responsibility

• receptionist/Office Services
• meeting, greeting and interacting with visitors
• meeting, greeting, and interacting with clients and staff offering a 5\* customer service
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• warmly greeting and assisting visitors
• liaise with building security to provide visitor names for following day
• welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
• processing and confirming meeting room booking requests
• processing and confirming meeting room booking requests and meeting room management
• messages
• managing incoming calls and emails professionally
• delivering a high quality standard of corporate service including arranging client meetings and events
• provide high level services to staff, clients and guests
• coordinating appointments and meetings
• ordering, organising and assisting with hospitality and events
• williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms
• communicate with manager and client on job or deadline issues
• hospitality set up and clear down into onsite meeting rooms
• setting up audio visual systems and trouble-shooting problems
• providing IT equipment support working closely with other departments
• handle additional projects as assigned. Handle sensitive and/or confidential document and information
• maintaining a clean and organised reception area
• meeting, greeting, and interacting with visitors, tenants and contractors
• processing deliveries
• job title: Receptionist
• purpose of the role
• purpose of role
• assisting with administrative tasks to support various departments
• call and email handling including taking and passing on accurate messages
• populating data collection workbooks
• the First Impression Assistant is the first point of contact for visitors calling or visiting our client’s office
• the Receptionist is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador
• location: Bath, BA1
• location: Bristol, BS1
• ensuring that security to the building is maintained in line with guidance and standard
• provide a high quality of service to DAC Beachcroft staff and guests as a Williams Lea service provider, exceeding their expectations and delivering an appropriate outcome to all queries
• dealing with administration tasks
• contract: Permanent, Full time
• contract: Full Time, 1 year Fixed Term contract
• location: DAC Beachcroft - Level 7, 3 Hardman Street, Manchester, M3 3HF
• location: Paul Hastings - 100 Bishopsgate, London, EC2N 4AG
• trouble-shooting facility problems
• shifts: Monday-Friday, 08:30-17:30 – vary between those ours 7.5 per day 1 hour lunch
• contract: Full time, permanent
• dealing with telephone and email enquiries in a timely manner

Requirements

• ■ Minimum of two-year receptionist, switchboard or administrative assistant experience preferable in a banking, legal or large corporate environment
• ■ Exceptional customer service skills to effectively great and communicate with callers and visitors
• ■ Ability to work in a fast-paced team environment
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• A committed attitude and dedication to creating a memorable guest experience
• experience in a Corporate, delivering exceptional service
• exceptional Customer Service skills to effectively greet and communicate with callers and visitors
• high school diploma or equivalent
• ■ Ability to effectively and professional communication with co-workers and clients
• confident and with a professional, business-like manner
• ability to work in a fast paced team environment
• ■ Attention to detail with an emphasis on accuracy and quality
• previous reception/telephonist/customer service experience is essential
• experience using email and Microsoft packages
• ability to carry out delegated functions/tasks/projects
• exceptional customer service skills to effectively great and communicate with callers and visitors
• ability to prioritize work to balance multiple projects and deadlines
• well presented, with excellent communication skills •Strong customer focus
• an energetic approach that shines through in your work
• ability and willingness to learn In-depth knowledge of the company to more efficiently, handle calls and visitors
• excellent verbal and written communication skills
• IT skills – knowledge of Microsoft packages
• IT skills- knowledge of Microsoft packages
• ■ Ability to prioritize work to balance multiple projects and deadlines
• A team focused attitude
• ability to work in a fast-paced team environment
• self-motivated and the ability to multi-task
• good attention to detail
• ■ Excellent verbal and written communication skills

Benefits

• service car

Trade

• administrative Assistance
• hospitality & Tourism
• legal
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• Administrative Assistance

Earnings for position receptionist

Responsibility

• reprographics Team Leader
• service Centre Team Leader
• document Production Workflow Coordinator
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• day to day management of the Front of House team to ensure the highest standards are achieved
• work with the Admin Support Manager by developing and maintaining excellent customer relations
• supervision of all Reprographics personnel
• manage the Front of House rota so that the Front of House area has adequate coverage at all times
• collate data and assist the Admin Support Manager in the production of management and monthly reports
• this includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines
• to liaise with the clients in a professional and helpful manner at all times
• manage multiple requests efficiently when made for the same rooms and/or when rooms are needed but not readily available
• build relationships with day-to-day users
• directly supervise the floor support/multi-service team, tracking all aspects of performance, and giving regular feedback to the Admin Support Manager
• to ensure all reprographics personnel are cross trained
• you will be responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, and off boarding management
• place food service orders and organise conference room set up for catering
• to provide support and handle complaints from users providing solutions which are constructive for both parties
• williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms
• complete monthly 1-2-1 meetings with all direct reports, including review of dashboards, training plans and performance feedback
• to monitor and liaise directly with the Operations Manager over the work flow and rotas of the team
• to ensure a smooth and effective hand-over from team to team
• responsible for managing team rotas, ensuring holidays and any sickness are sufficiently covered
• to take responsibility of the team and the quality of work output from each operator within the team
• purpose of role
• job title: Reprographics Team Leader
• proofreading experience preferably in a legal, banking or large corporate environment preferred
• assist clients, visitors and law firm personnel with taxi and courier bookings and general enquiries
• to facilitate problem solving within the team
• purpose of the role
• participate and lead team training to ensure that staff are given the skills needed to successfully carry out their roles
• to own and take responsibility for the work in terms of the final product e.g. consistency, accuracy and quality
• location: London, EC2V 7AW
• location: Winchester, SO23
• location: London, EC2M 2QS
• team management experience
• to own and take responsibility for the work within the teams in terms of the final product e.g., Consistency, accuracy, and customer service
• to undertake appraisals and development of the team, ensuring the appropriate induction and buddying of new team members
• to Provide Team Leader Service Desk Administrative support and cover to all Williams Lea managed service lines provided to GCS. To maintain levels of training and technical knowledge required for this task
• monitor the performance of the floor support/multi-service team and provide feedback or advice on any areas which require improvement
• to punctually complete time-sheets, work tickets and overtime sheets to give an accurate reflection of time spent
• assign vacant offices to visiting attorneys and executive staff
• location: London, EC1A 1HQ
• to take ownership and responsibility for a team of operators in terms of all service, team management and professionalism
• contract: Full Time, Permanent
• to maintain levels of training and technical knowledge required for this task
• start date: September 2023
• location: Norton Rose Fulbright LLP – 3 More London Riverside, London SE1 2AQ
• to ensure all deadlines are managed effectively, and liase with both the shift manager and front desk on a regular basis to give updates on workflow
• work with the Business Services Manager and Admin Support Manager to seek out opportunities to improve the service, add value and develop proposals for additional Williams Lea services
• to liaise directly with the team and the Operations Manager on a regular basis to give updates on workflow, deadlines and problems so that the clients requirements can be effectively managed
• ensure the London Visitor Process is followed
• to develop and motivate all team members in order to increase productivity and reduce staff turnover
• contract: Permanent, Full time
• shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm, 1 hours unpaid lunch break
• shifts: 37.5 hours weekly, Monday-Friday, Rotating 08:00-16:30 and 09:30-18:00
• ensure that floor support/multi-service assistants provide good customer communication and promote an environment which strives to provide service excellence
• location: Darwin House, Leeds Valley Park, Savannah Way, LS10 1AB
• contract: Permanent, full time
• ensure all general household matters such as repairs etc. are followed up promptly and dealt with so that the Front of House area presents as an immaculate workspace throughout the day
• to ensure a high level of customer service at all times and ensure that the client is communicated to at an appropriate level and appropriate frequency
• A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example
• the Multi Services Team Leader will coach, develop and manage our assistants

Requirements

• previous experience of leading a Front of House team and excellent leadership skills
• good knowledge of MS Office and Adobe
• ability to take ownership and fulfil responsibilities
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• strong verbal and written communication skills
• knowledge and experience of conference room booking software and switchboard systems
• good Fiery skills
• leading a team with internal/external Front of House experience
• the ability to set, achieve and support team, to achieve agreed deadlines
• strong commitment to client service
• proven experience in Reprographics
• positive and flexible approach with excellent communication skills, both verbal and written
• previous team leading experience preferable
• highly organised and administrative
• to have strong background in reprographics and mail services
• ability to build relationships quickly with all levels of personnel, key stakeholders, and external contractors
• ability to prioritise and work under pressure to tight deadlines
• co-operative with a genuine desire to assist others

Benefits

• mutual

Earnings for position team leader

Responsibility

• reprographics Team Leader
• service Centre Team Leader
• document Production Workflow Coordinator
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• this role includes, but is not limited to, customer and client management
• work with the Admin Support Manager by developing and maintaining excellent customer relations
• maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
• collate data and assist the Admin Support Manager in the production of management and monthly reports
• this includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines
• fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
• build relationships with day-to-day users
• directly supervise the floor support/multi-service team, tracking all aspects of performance, and giving regular feedback to the Admin Support Manager
• you will be responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, and off boarding management
• to provide support and handle complaints from users providing solutions which are constructive for both parties
• williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms
• complete monthly 1-2-1 meetings with all direct reports, including review of dashboards, training plans and performance feedback
• participating in the account management programme including attending account review meetings and head of department or client team meetings as required
• to ensure a smooth and effective hand-over from team to team
• responsible for managing team rotas, ensuring holidays and any sickness are sufficiently covered
• purpose of role
• job title: Reprographics Team Leader
• proofreading experience preferably in a legal, banking or large corporate environment preferred
• developing strong, cohesive, well-informed, multi skilled and well-trained work teams
• to facilitate problem solving within the team
• purpose of the role
• participate and lead team training to ensure that staff are given the skills needed to successfully carry out their roles
• location: London, EC2V 7AW
• location: Winchester, SO23
• location: London, EC2M 2QS
• team management experience
• ensuring proper resolution of all issues are brought forward by employees
• to own and take responsibility for the work within the teams in terms of the final product e.g., Consistency, accuracy, and customer service
• to undertake appraisals and development of the team, ensuring the appropriate induction and buddying of new team members
• to Provide Team Leader Service Desk Administrative support and cover to all Williams Lea managed service lines provided to GCS. To maintain levels of training and technical knowledge required for this task
• monitor the performance of the floor support/multi-service team and provide feedback or advice on any areas which require improvement
• location: London, EC1A 1HQ
• to take ownership and responsibility for a team of operators in terms of all service, team management and professionalism
• contract: Full Time, Permanent
• to maintain levels of training and technical knowledge required for this task
• start date: September 2023
• location: Norton Rose Fulbright LLP – 3 More London Riverside, London SE1 2AQ
• to ensure all deadlines are managed effectively, and liase with both the shift manager and front desk on a regular basis to give updates on workflow
• work with the Business Services Manager and Admin Support Manager to seek out opportunities to improve the service, add value and develop proposals for additional Williams Lea services
• responsible for shift patterns and coverage including managing sickness and holiday absences
• to develop and motivate all team members in order to increase productivity and reduce staff turnover
• contract: Permanent, Full time
• shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm, 1 hours unpaid lunch break
• shifts: 37.5 hours weekly, Monday-Friday, Rotating 08:00-16:30 and 09:30-18:00
• ensure that floor support/multi-service assistants provide good customer communication and promote an environment which strives to provide service excellence
• location: Darwin House, Leeds Valley Park, Savannah Way, LS10 1AB
• contract: Permanent, full time
• working with the Account Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
• to ensure a high level of customer service at all times and ensure that the client is communicated to at an appropriate level and appropriate frequency
• A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example
• the Multi Services Team Leader will coach, develop and manage our assistants
• shifts: rotate 15:00-122:00 and 07:00-15:00 with 30 min break, Mon-Fri
• work model: Fully onsite due to nature of role

Requirements

• exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
• well presented with a professional manner
• good knowledge of MS Office and Adobe
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• ability to take ownership and fulfil responsibilities
• strong verbal and written communication skills
• good Fiery skills
• leading a team with internal/external Front of House experience
• the ability to set, achieve and support team, to achieve agreed deadlines
• flexible, computer literate and a quick learner
• proven experience in Reprographics
• confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
• hands on team worker
• previous team leading experience preferable
• highly organised and administrative
• to have strong background in reprographics and mail services
• ability to prioritise and work under pressure to tight deadlines
• co-operative with a genuine desire to assist others
• experience of managing onsite services
• high degree of attention to detail, ability to retain high levels of concentration in a busy working environment

Benefits

• mutual

Trade

• personal Care & Home Health
• Personal Care & Home Health

Earnings for position team leader

Responsibility

• courteously greet and interact with visitors to the premises
• file opening
• meeting, greeting, and interacting with visitors, tenants and contractors
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• meeting, greeting and interacting with visitors
• taking and passing on accurate messages
• help to deliver an excellent client experience making professionalism and customer care your priority
• data room management
• parking management
• liaise with building security to provide visitor names for following day
• manage and oversee all room bookings, hospitality requirements, AV needs and car parking
• creating bundles/e-bundles
• external and internal call and email handling including taking and passing on accurate messages
• processing and confirming meeting room booking requests
• manage room and hospitality bookings, including setting up rooms
• deal with any other reception or switchboard duties as required
• delivering an exceptional electronic and hard copy file management service
• updating log-books and schedules
• ordering, organising and assisting with hospitality and events
• arrange hospitality and liaise with onsite cleaning teams
• updating logbooks and schedules
• carefully manage a busy meeting room calendar
• uploading documents to portals and send enclosures to experts
• processing deliveries
• setting up audio visual systems and trouble-shooting problems
• organise and order catering
• processing deliveries and mail
• complete daily and weekly checks of the client suite to ensure excellent presentation
• updating CRM databases
• compiling the building newsletter
• supervise and assist at events
• ordering, organising, and assisting with building events
• returning or adding documents to existing client files
• ordering, organising and assisting with building events
• call and email handling including taking and passing on accurate messages
• diary management of meeting rooms and desk bookings
• data entry as required to monitor work load within the service
• working with the practice management system to log and record documents
• trouble-shooting facility problems
• deliver an exceptional electronic and hard copy file management service
• arranging refreshments and catering for lunches, buffets, events and functions
• handling and administering closed files as requested
• populating data collection workbooks
• return or add documents to existing client files
• supervising and assisting at events
• E-Filing and file housekeeping
• ensuring that security to the building is maintained in line with guidance and standard operating procedures
• work with the practice management system to log and record documents
• uploading and downloading documents from client management system
• monitoring CCTV – training and licensing will be provided
• actioning any reasonable task instructed by your line manager
• handle and administer closed files as requested
• raising any concerns about process, practice, or incidents as appropriate
• diary management and planning
• encrypting, creating and downloading information from disks
• sort, scan, rename and distribute incoming mail
• collecting Reprographics requests from designated areas and correctly filing these
• complete daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists and booking parking spaces
• provide photocopying, scanning, and printing as per customer instructions
• collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
• ensure that all calls are answered within 3 rings or as appropriate, and transferred professionally following policy
• flexibility to carry out any additional duties when requested
• stock management
• taking screenshots from disks to save to client management system
• raising any concerns about process, practice or incidents as appropriate
• maintaining meeting room presentation standards with daily and hourly checks
• completing photocopying, scanning and printing requests

Requirements

• computer literate with good knowledge of all MS packages
• experience in front of house operations essential
• customer focused, with experience in a customer service environment
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• experience in access control and visitor management process would be beneficial
• well presented with a professional manner
• must be able to work under pressure and not easily intimidated
• flexible
• proactive communicator
• quick learner
• excellent interpersonal skills
• effective communicator at all levels, both written and oral
• good organisational skills
• hands on team worker
• excellent PC skills
• attention to detail, ability to retain high levels of concentration
• high personal presentation standards essential, including wearing a corporate uniform and meeting the required standards as set out by the client

Earnings for position receptionist / administrator

Responsibility

• motion and Post Production Videographer Designer
• produce integrated creative solutions and campaigns that bring the client content to life
• assist in planning and executing video shoots, including location scouting, talent coordination, and equipment setup
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• deliver on-brand creative content to the Client and market
• collaborate with internal stakeholders to understand project requirements and objectives
• providing outstanding print and digital collateral, working within compliance and brand guidelines
• designer | Shopper & Packaging page is loaded
• ensure high production value, including proper lighting, sound, and visual composition
• williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms
• williams Lea seeks a Motion and Post Production Videographer Designer
• think creatively to produce new ideas and concepts whilst working with the Global Creative Director or other creative colleagues
• work on multiple projects simultaneously, adhering to project timelines and deadlines
• quality checking and accuracy
• coordinate with internal teams and external vendors to secure necessary resources for video production
• collaborate and bring new ideas to the team
• purpose of the role
• act as a liaison between the creative team and other departments to ensure effective collaboration and smooth workflow
• maintain awareness of ‘state of the art’ techniques, equipment, best practices and developments within the design community
• location: London Onsite at Client Site in St Pauls
• reporting to the Studio Manger, you will have overall responsibility for the creative production of video and photographic content within the studio
• ensure compliance with brand guidelines, legal requirements, and industry standards
• reporting to the Studio Manger, you will be helping grow this relatively new service line for the creative production , post-production, video and animation within the studio
• creation of infographics
• contract: Permanent, full time
• location: London EC1A
• in addition to post-production, video and animation, you will be part of a wider team that produces print, digital and written content
• monitor and implement best practices for video production, keeping up-to-date with industry trends and emerging technologies
• shifts: Mon-Fri 10am to 6pm with flexibility to start earlier if required for recordings etc
• contract: Permanent, Full time
• experience working with design principles of animation and moving image
• the role will involve regular interaction with clients, as well as close collaboration with your creative colleagues, bringing a breadth of creativity and innovation to the team.Working in a highly compliant environment, you will provide a seamless service that surpasses client briefs, whilst ensuring the delivery of on-brand creative material
• we are looking for a motion and postproduction videography designer to join our on-site Creative Services team
• work Model: Fully onsite
• shifts: 37.5 hours, Monday – Friday, 10:00-18:00
• I n addition to videography, you will be part of a wider team that produces print, digital and written content
• essential to your role is your ability to build strong client relationships with key stakeholders and relevant support teams, as is your ability to win client work and grow your service
• to artwork and amend marketing, promotional and advertising literature working to corporate guidelines and working to agreed timescales
• you will be expected to advise the client and implement the best solutions to their visual communication needs
• williams Lea seeks a Designer Utility to join our team
• work Model: Onsite
• produce final files for print and write print specs
• knowledge of print production cycle, workflow, project management and web technology are requirements for this role also
• key Responsibilities
• ensure that projects are delivered on time and within budget
• A Continued growth of our services at this client site, the increase of complex digital projects, and the growing demand for Photo and Video work, means we are seeking a talented and dynamic all-rounder to join our small creative team within a prominent investment bank
• to join our team
• quality check high-quality design, artwork within corporate brand guidelines and to approved briefs and timescales
• to carry out image searches and download from specific image libraries
• interpret and challenge the brief requirements, offering the best solution for clients
• to be considered for this role you will demonstrate excellent client and team focus, be an all-round team player with the ability to support in various areas and show experience of providing creative and innovative proposals and questioning traditional approaches
• making minor amends to working projects across all collateral
• strong organisational skills and ability to work on several projects at once is a must
• to support the business to manage and deliver Client work right first time on time
• our core focus is to deliver high quality corporate information, whilst providing direction and guidance to members of staff in achieving these aims
• to liaise with external suppliers of services to ensure that work meets exact requirements as specified
• to provide cover for Workflow and or Manager where necessary
• you will provide support for the videography and quality checking services

Requirements

• minimum 12 months practical experience of corporate creative production
• familiar with working to corporate guidelines
• the ability to create and deliver video and animation for various media platforms
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• used to providing a high level of customer service
• formally design trained with a relevant qualification in graphic design
• photography knowledge
• videography shooting, editing and postproduction skills
• able to develop compelling concepts and offer innovative design solutions within corporate design guidelines
• videography knowledge
• experience in shooting composing and planning photography and video shoots is preferential but not essential
• working with the creative team to select audio, video, colours, animation, etc
• confidence to present and explain ideas to clients and colleagues
• AR/VR knowledge
• excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams
• editing video footage and adding effects/elements to enhance motion graphics
• the ability to balance work on several projects at a time
• highly organized, detail-oriented, and able to meet deadlines in a fast-paced environment
• staying up to date on the latest techniques and trends
• understand and anticipate clients’ needs and expectations
• you have prior experience as a post-production/motion graphics/videography designer as well as a strong portfolio of projects
• innovative with the ability to implement problem solving initiatives
• you must be skilled and confident on set, instructing everyone on how to create the perfect content
• A flexible approach to work loads
• exceptional accuracy and attention to detail
• the ability to storyboard and use initiative to make compelling content for client projects
• personal attributes
• colour grading and creative use of typography and effects
• self motivated with the ability to work to tight deadlines and under pressure
• professional, confident and enthusiastic team player
• good interpersonal skills must be able to communicate clearly and confidently with colleagues and clients at all levels
• in depth knowledge and understanding of design and production across printed and digital disciplines
• excellent communication and organisational skills with the ability to prioritise an often conflicting workload

Earnings for position designer