WAX LYRICAL Salary - Salary Report

customer service coordinator

Responsibility

job Advert
at Portmeirion Group, we're not just creating products; we're creating connections, stories, and experiences that resonate for generations
process customer orders and invoices promptly and accurately
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welcome to a role where your energy, creativity, and dedication will take centre stage
manage stock forecasting and purchase orders for specific customers to optimize sales and inventory
serve as a link between customers, Direct Sales Managers, and relevant departments during a product's lifecycle
get ready to ignite your passion and become part of something truly remarkable
analyze and report on sales data for informed decision-making
we're looking for a driven and enthusiastic Customer Service Coordinator to join the Wax Lyrical team
ensure compliance with customer product sealing procedures
investigate and resolve claims and issues related to lost or missing products
complete necessary documentation, including customer new line forms and listings
if you're a driven and motivated individual with a knack for customer service and a passion for leaving a positive mark, then we have the perfect opportunity for you
collaborate across departments to meet and exceed customer expectations
participate in customer meetings when necessary
as a Customer Service Coordinator, you'll be an essential link in our mission to build a legacy that's rooted in heritage, family values, and a commitment to excellence
foster a culture of continuous improvement to enhance sales and customer service
embrace and uphold Wax Lyrical's values, policies, procedures, and objectives
if you're passionate about our purpose and values, and you're excited to contribute to a positive customer experience, this role might be perfect for you
are you ready to infuse your enthusiasm into a role that makes a difference? Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future

Requirements

proactive and self-motivated
previous customer service experience
strong verbal and written communication skills
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creative problem-solving abilities
customer-focused mindset
team player who thrives in collaborative environments
committed to continuous improvement
resilient and adaptable to meet business demands
flexible approach to work
dedication to maintaining high standards of work
at Portmeirion Group, we're dedicated to crafting a better future through our products and values

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warehouse administrator

Responsibility

to provide administrative support to the Warehouse, ensuring documentation is accurately created, stored
and sent out to customers. To work as part of the Warehousing team to ensure that goods are picked
packed, and sent out in an accurate, timely, safe and cost-efficient manner
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co-ordinate bookings for transport and delivery
complete and provide all transport documentation, including Customs documentation
complete and provide all transport documentation including Customs documentation
participate positively in relevant projects
provide all relevant records and reporting to enable effective and efficient Warehousing
ensure all administration is completed on time, to a high standard and stored appropriately
ensure all work instructions are accurate and up to date
recognise and raise Non-conformances following the relevant process and participate in root cause
recognise and raise Non-conformances following the relevant process and participate in root cause analysis to identify and implement an appropriate solution
carry out Warehouse Team Member tasks as and when required
work across Goods In and Finished Goods as required
assisting Team Leader with support in all areas of administration
we are a team of people who are passionate about what we do, are very proud of what we have achieved together, and have big ambitions to grow our market share! We are currently looking for a full-time Warehouse Administrator to join our team
ensure that ideas and suggestions are made so that continuous improvement is part of day to day life in Warehousing
develop and maintain positive working relationships with internal and external customers and suppliers by telephone and email ensuring the highest standards of customer service
any other duties as required from time to time
follow the 5S principle to ensure high standards of housekeeping in the area

Requirements

experienced in administration or equivalent NVQ in Administration
confident, organised and proactive
numerate, literate and high levels of attention to detail
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consistently demonstrates positive attitude
excellent communication skills both written and verbal
willing to attend relevant training as and when required
adaptable and seeks to make a positive difference
customer focused; puts the customer at the heart of everything they do
team player; works well as part of a team
committed to continually improving the way we do things; keeping it simple
being resilient and able to deal with the demands of the business

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health & safety officer

Responsibility

provide positive strategic guidance and leadership relating to Health and Safety
ensure working practices are safe and comply with legislation
improve safety of the work environment across the business by increasing incident reporting to continually reduce accidents
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foster an engaging continuous improvement culture relating to Health and Safety
develop and deliver the Health and Safety plan for Wax Lyrical so there is a robust compliance framework which is appropriate and consistent with the relevant legislation and regulations
to keep up to date with new legislation and maintain a good working knowledge of all Health and Safety legislation and any industry relevant developments
establish and maintain H&S systems and reporting including KPI’s, audits etc
lead in-house training with managers and employees about Health and Safety and associated risks
liaise with associated third parties as and when required including HSE, Fire Service
to ensure risk assessments are carried out accurately, reviewed regularly and control measures are implemented appropriately, alongside the application of a continual improvement approach to reducing risks
continually develop and maintain a positive and pro-active H&S culture by coaching, influencing the management team and enhancing H&S competency across all areas of the business
promotion of wellbeing initiatives and co-ordination of Occupational Health Screening and Surveillance
lead and participate in projects as required to ensure they are completed on time in budget and to the right standards
any other duties as required from time to time
positively represent the company with external organisations, customers and suppliers so that standards are met as and when required

Requirements

NEBOSH Certificate in Health and Safety
NEBOSH Diploma in Health and Safety desirable but not essential
significant experience working in Manufacturing or FMCG business
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able to engage and positively influence others
highly organised and methodical approach
excellent communication skills, both written and verbal
ability to deal with complex, technical issues, analyse data and explain the results in simple terms
excellent project management and time management skills
able to analyse and present information clearly verbally, visually and in writing
customer focused; puts the customer at the heart of everything they do
team player; works well as part of a team

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laboratory technician

Responsibility

making and testing wax and liquid samples to required specification
ensuring the Burns Room is safely managed and all burns results are recorded accurately
use software to issue safety data sheets and poison centre notifications
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carrying out investigations, analysing data and writing results as a report
undertaking quality assessments on incoming materials to ensuring they meet Wax Lyrical Specs
supporting Production in resolving quality issues involving raw materials, WIP or finished goods
assist the Laboratory Manager in taking product and process concepts from the design phase, producing original, laboratory prepared, samples for submission to selection teams or for show samples
accurately maintain all required records e.g. Filemaker specifications, Product Stability records, burn results
ensuring the formulation component of specification database is accurate and up to date
ensuring waste is minimised and looking for ways to continually reduce waste
ensuring the lab equipment is working correctly and maintained
positively represent the company with external organisations, customers and suppliers
any other duties as required from time to time
commit to Wax Lyrical Values, Policies, Procedures & Objectives

Requirements

preferably experience in Laboratory or Manufacturing
preferably a science based qualification
organised and methodical
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able to work efficiently on several tasks at any one time
able to work with minimal supervision and under own initiative
able to communicate confidentially both verbally and written
capable of problem solving and making informed decisions
ability to record and analyse information and write up as document
excellent attention to detail
good levels of numeracy and literacy required
good sense of colour

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health and safety manager

Responsibility

provide positive strategic guidance and leadership relating to Health and Safety
ensure working practices are safe and comply with legislation
improve safety of the work environment across the business by increasing incident reporting to continually reduce accidents
Show more +12
foster an engaging continuous improvement culture relating to Health and Safety
develop and deliver the Health and Safety plan for Wax Lyrical so there is a robust compliance framework which is appropriate and consistent with the relevant legislation and regulations
to keep up to date with new legislation and maintain a good working knowledge of all Health and Safety legislation and any industry relevant developments
establish and maintain H&S systems and reporting including KPI’s, audits etc
lead in-house training with managers and employees about Health and Safety and associated risks
liaise with associated third parties as and when required including HSE, Fire Service
to ensure risk assessments are carried out accurately, reviewed regularly and control measures are implemented appropriately, alongside the application of a continual improvement approach to reducing risks
continually develop and maintain a positive and pro-active H&S culture by coaching, influencing the management team and enhancing H&S competency across all areas of the business
promotion of wellbeing initiatives and co-ordination of Occupational Health Screening and Surveillance
lead and participate in projects as required to ensure they are completed on time in budget and to the right standards
positively represent the company with external organisations, customers and suppliers so that standards are met as and when required
any other duties as required from time to time

Requirements

NEBOSH Certificate in Health and Safety
NEBOSH Diploma in Health and Safety desirable but not essential
significant experience working in Manufacturing or FMCG business
Show more +8
able to engage and positively influence others
highly organised and methodical approach
excellent communication skills, both written and verbal
ability to deal with complex, technical issues, analyse data and explain the results in simple terms
excellent project management and time management skills
able to analyse and present information clearly verbally, visually and in writing
customer focused; puts the customer at the heart of everything they do
team player; works well as part of a team

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SHS DEVELOPMENT HOLDINGS	5416 £	5416 £ 6200 £

WAX LYRICAL

Salary at WAX LYRICAL

Earnings on positions in WAX LYRICAL

WAX LYRICAL is looking for employees for positions:

customer service coordinator

Responsibility

Requirements

Salary in other companies in the position customer service coordinator

warehouse administrator

Responsibility

Requirements

Salary in other companies in the position warehouse administrator

health & safety officer

Responsibility

Requirements

Salary in other companies in the position health & safety officer

laboratory technician

Responsibility

Requirements

Salary in other companies in the position laboratory technician

health and safety manager

Responsibility

Requirements

Salary in other companies in the position health and safety manager