WAX LYRICAL is looking for employees for positions:
customer service coordinator
Working hours
full-time
Responsibility
job Advert
at Portmeirion Group, we're not just creating products; we're creating connections, stories, and experiences that resonate for generations
process customer orders and invoices promptly and accurately
welcome to a role where your energy, creativity, and dedication will take centre stage
manage stock forecasting and purchase orders for specific customers to optimize sales and inventory
serve as a link between customers, Direct Sales Managers, and relevant departments during a product's lifecycle
get ready to ignite your passion and become part of something truly remarkable
analyze and report on sales data for informed decision-making
Requirements
proactive and self-motivated
previous customer service experience
strong verbal and written communication skills
creative problem-solving abilities
customer-focused mindset
team player who thrives in collaborative environments
committed to continuous improvement
resilient and adaptable to meet business demands
customer service administrator
Working hours
full-time
Responsibility
job Advert
receive and process orders via EDI email and telephone. Process credit notes and handle the full range of customer service enquiries
make outgoing calls to existing/lapsed customers to answer questions and to provide information and suggestions about our products
maintain customer accounts on our Trade Web
liaise with other teams to ensure we deliver what we promise
we have a truly exciting opportunity within our Customer Service team for a driven, enthusiastic, Customer Service Administrator who is passionate about our purpose, mission and values
handle incoming calls and emails taking appropriate action
as a member of our Customer Service Team you will provide an excellent customer service experience ensuring all orders and documentation are processed quickly and accurately
customer service team leader
Working hours
full-time
Responsibility
job Advert
ensure customer orders are processed on a daily basis and invoiced in a timely manner, progressing stock for orders
manage the stock forecasting and purchase orders for specific customers to maximize sales and minimise inventory, communicating availability problems immediately
provide the link for specific customers between the Customer and Direct Sales Manager/Customers and relevant departments throughout a product’s life-cycle
we have a truly exciting opportunity within our Customer Service team for a driven, enthusiastic, Customer Service Team Leader who is passionate about our purpose, mission and values
you will be responsible for providing an integral link daily between Wax Lyrical and customers to build strong relationships whilst leading and motivating the Customer Service Team. Managing accounts to an exceptional standard
recruiting and inducting team members when required
attend customer meetings when required
customer service manager
Working hours
full-time
Responsibility
job Advert
we currently have an exciting opportunity for a Customer Service Manager to join a dynamic Customer Service Team
you will be responsible for leading the Customer Service team to ensure that customer orders and credits are processed timely, accurately, and in accordance with agreed SLA's while also providing administrative support to the Global Commercial Director
you will be responsible for leading the Customer Service team to ensure that customer orders and credits are processed timely, accurately, and in accordance with agreed SLAs, while also providing administrative support to the Global Commercial Director
production/stock forecasting, to manage the stock forecasting and purchase orders for specific customers to maximize sales and minimize inventory, to communicate availability problems immediately
where appropriate, ensure that issues are escalated to the Global Commercial Director
if required for a specific customer, to instigate new product queries with the Sourcing Department on behalf of the Account Manager and customer, to progress these and confirm details to the Account Manager and customer
prepare customer complaints and send to QA Manager, referring consumer complaints to Customer Services Manager
laboratory technician
Working hours
part-time
Responsibility
making and testing wax and liquid samples to required specification
ensuring the Burns Room is safely managed and all burns results are recorded accurately
use software to issue safety data sheets and poison centre notifications
carrying out investigations, analysing data and writing results as a report
undertaking quality assessments on incoming materials to ensuring they meet Wax Lyrical Specs
supporting Production in resolving quality issues involving raw materials, WIP or finished goods
assist the Laboratory Manager in taking product and process concepts from the design phase, producing original, laboratory prepared, samples for submission to selection teams or for show samples
accurately maintain all required records e.g. Filemaker specifications, Product Stability records, burn results
Requirements
preferably experience in Laboratory or Manufacturing
preferably a science based qualification
organised and methodical
able to work efficiently on several tasks at any one time
able to work with minimal supervision and under own initiative
able to communicate confidentially both verbally and written
capable of problem solving and making informed decisions
ability to record and analyse information and write up as document
national account manager
Working hours
full-time
Salary
salary
Requirements
five or more years of overall consumer packaged goods experience, demonstrating skilful negotiation capabilities with Buyers
buyers in the FMCG industry preferable
experience in developing and implementing strong commercial plans that exceed expected goals
ability to analyse data and monitor retail patterns to identify opportunities and risks
solid understanding of financials including P&L impact of sales decisions
highly motivated, self-starter and team-oriented individual with excellent communication, negotiation, influencing and follow up skills
Responsibility
the National Account Manager provides leadership to a top tier strategic customer/retail partner
spearhead the relationship and negotiation to drive profitable sales through new and existing business
at all times provide strong strategic direction/thinking to maintain competitive advantage
accountable for the planning and execution of self-built strategic plans and maintain internal processes
ability to travel throughout the day for visits to customer accounts and meetings
this role is responsible for leading the sales and marketing efforts related to the customer, helping to ensure that the companies’ brands/ranges achieve targeted revenue & profit
other duties as assigned
utilize Market, Category, Brand, and Shopper insights to deliver actionable solutions for the customer that focus on volume, share, and ROI goals
fork lift truck driver
Working hours
full-time
Salary
salary
Responsibility
ensuring the Standard Operating Procedures are followed and operating safely
to carry out daily cycle counts in order to keep stock balance level, and to recognise any potential errors in a timely manner
accurately booking on deliveries of new stock, to ensure stock levels are correct
ensuring all materials are ready for using when required
ensuring stock damages / breakages are dealt with on a daily basis and adjusted accordingly
ensure correct stock is picked and issued from the system in a timely manner
warehouse administrator
Working hours
full-time
Responsibility
to provide administrative support to the Warehouse, ensuring documentation is accurately created, stored
and sent out to customers. To work as part of the Warehousing team to ensure that goods are picked
packed, and sent out in an accurate, timely, safe and cost-efficient manner
co-ordinate bookings for transport and delivery
complete and provide all transport documentation, including Customs documentation
complete and provide all transport documentation including Customs documentation
participate positively in relevant projects
provide all relevant records and reporting to enable effective and efficient Warehousing
Salary
salary
Requirements
experienced in administration or equivalent NVQ in Administration
confident, organised and proactive
numerate, literate and high levels of attention to detail
consistently demonstrates positive attitude
excellent communication skills both written and verbal
willing to attend relevant training as and when required
adaptable and seeks to make a positive difference
customer focused; puts the customer at the heart of everything they do
management accountant
Working hours
full-time
Language
german
Salary
salary
Responsibility
preparation and distribution of the monthly departmental cost reporting
responsible for the monitoring and reporting of inventory
review product costings and make recommendations
monthly journals
responsible for VAT preparation and filing
ensure understanding of import and export compliance
responsible for the monitoring and reporting of the purchase price variance with support from the Assistant Accountant
assist with the review of monthly cost reporting with the Management Accountant and budget holders
project manager
Working hours
full-time
Responsibility
liaise with suppliers on non-conformance issues and implement any preventative actions required
hold regular update meetings for all projects with cross functional team