wattbike is an exciting brand with a big future, and we’re looking for a Outbound Logistics Administrator to ensure stock accuracy and availability across all Wattbike warehouse locations is maintained on a day to day basis
wattbike is used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home
assist the Planning Manager with the day-to-day organisation of deliveries and planning the most cost effective solutions
providing a solid base for import and export transactions for container shipping globally via sea, air or road
responsible for the day-to-day Sales Return Order process to ensure stock accuracy and the timely return or exchange of goods
they all have one common goal: to improve their health and fitness progression
customer service advisor
Working hours
full-time
Responsibility
our Company
provide first line customer support across sales, delivery, and servicing enquiries
the Role
provide support across all communication channels and manage through to completion
create opportunities to deliver additional sales where appropriate
coordinate quality control and Wattbike service requests for both home and commercial sites
maximise customer experience by providing expert product knowledge
wattbike is an exciting brand with a big future, and we are looking for a Customer Service & Sales Advisor to play an essential role in the experience we offer our customers
Requirements
ability to prioritise, plan and resolve issues quickly and effectively while maintaining a calm and positive composure amidst challenges
attention to detail to provide a high-quality service to each customer interaction
sales and upselling skills
A team player who will contribute to the continuous improvement of the department and company
experience of working with technology and the ability to solve issues in a fast-changing environment
A minimum of 12 months experience working in a customer facing role, with excellent customer service skills and the ability to handle customer enquiries via telephone, email, chat, and video
good verbal and written communication skills with prior experience providing support across multiple channels such as phone, email, and social media
familiar with a customer service platform such as Zendesk
service technician
Working hours
full-time
Responsibility
our Company
the Role
to assess, service & repair Wattbikes. This can include a full bike breakdown and rebuild of a Wattbike
wattbike is an exciting brand with a big future, and we are looking for a Service Centre Technician to play an essential role in the experience we offer our customers
wattbike is used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home
they all have one common goal: to improve their health and fitness
the successful candidate will require a high level of attention to detail who will be responsible for taking pride and ownership in their work to provide an excellent service first time
Requirements
assessment, diagnosis, service & repair of Wattbikes
accounts payable
Working hours
full-time
Responsibility
adhoc Finance Tasks when necessary
ensure copies of all invoices are scanned and attached onto the relevant purchase invoice records
assist with the preparation of information for external advisors, including the statutory audit and corporation tax information
set up new supplier accounts and amend existing supplier details as necessary
