infrastructure engineer
9 the last 249 days, recently 2024-06-12
Responsibility
- A bit about us
- upto £32k Per Annum
- £30k-£40k Per Annum
Show more +42 - our main focus at Waterstons is to help our customers build a better business by blending technology and strategy
- glasgow
- london
- we have offices in the UK and Australia
- our team also work across the globe to provide unique business solutions that directly adds value to our clients’ businesses
- taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards
- ensuring the customer is communicated with and that these issues are dealt with in a timely fashion
- resolve backup related incidents to ensure the RPO and RTO of clients’ backup are met
- unlimited holidays, flexible working, and private medical healthcare
- these are only some of the amazing things we offer
- ensuring security includes developing and implementing security policies, following best practices, monitoring system activity, and responding to security incidents
- you’ll be responsible for recording your time when working on issues to enable accurate billing to clients
- liaising with third parties and internal IT teams in order to resolve their Infrastructure and Network issues
- you’ll be responsible for conducting and reporting on client restore testing
- about the role
- recording your time when working on issues to enable accurate billing to clients
- you’ll be continuously looking for improvements to client’s backup infrastructure to ensure data is being backed up appropriately
- some of the skills we are looking for
- you’ll be responsible for troubleshooting issues that come in and liaising with colleagues and customers as required to resolve these in a timely fashion in accordance with our service level agreements
- our primary objective is to enhance and mature our clients' IT environments by providing transparent risk assessments and proactive assistance
- liaising with third parties to resolve issues
- we work with a wide variety of national and international clients, providing custom support services and technical escalation routes
- we work with a wide variety of clients, providing bespoke support services and technical escalation routes
- proactively looking for opportunities to improve our solutions and customers businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure
- managing your own queue of tickets, you’ll take ownership of new tickets as and when you are able, ensuring the customer is communicated with and that issues are dealt with in a timely fashion
- ensuring the appropriate stakeholders are informed and kept updated
- managing the IT infrastructure: This may include maintaining servers, storage devices, networking equipment, and other hardware
- working within a larger team to provide a range of support from 1st to 3rd line, with potential to spend time on site with our clients nationwide
- systems Administration: you will be responsible for installing, configuring, and managing operating systems, middleware, and applications across the infrastructure
- systems Administration: ou will be responsible for installing, configuring, and managing operating systems, middleware, and applications across the infrastructure
- your Main Responsibilities
- you’ll get the opportunity to work with major vendors of technology like Microsoft, VMware, AWS, or Cisco
- ensuring security: This includes developing and implementing security policies following best practices, monitoring system activity, and responding to security incidents
- did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?
- we’re on the lookout for a Backup Infrastructure Engineer to join our expanding global Remote Services team, supporting our clients and their backup infrastructure on a day-to-day basis
- you have the power to transform a reactive, chaotic IT service into an empowering solution that adds genuine value to our clients' businesses and their IT infrastructure
- maintaining software and applications: You oversee the installation, maintenance, and upgrading of software and applications used by the client
- working within a larger team you’ll provide a range of support from 1st to 3rd line, working remotely from the office, with potential to spend time on site with our clients nationwide
- the role resolves around monitoring and maintaining our client’s backup infrastructure, responding to alerts from various backup environments with differing backup technology implementations; as well as proactively testing clients restore points and carrying out assessments on backup infrastructure/solution to ensure best practices are adhered to and risks are identified
- and more
- our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work
- waterstons perks
Requirements
- windows Server including AD, DNS/DHCP, SCCM, Exchange
- experience working in an ITIL aligned service desk environment as a 2nd / 3rd line and understanding service level agreement
- dell and HP server Hardware and associated interfaces
Show more +13 - SAN and Storage technologies including underlying fabric
- strong written, verbal and presentation skills with the ability to understand, interpret and present technical and non-technical information to stakeholders
- virtualisation technologies such as VMware and Microsoft Hyper-V
- experience in developing and maintaining strong relationships with client stakeholders with the ability to challenge and influence where required
- cloud Infrastructure/Platforms such as Azure and AWS
- networking LAN/WAN technologies including Cisco and Juniper
- client Focus
- application layer technologies including Microsoft SQL and Exchange
- problem Solving Skills
- backup/Replication Technologies such as Veeam and Backup Exec
- unified Communication solutions such as Microsoft Teams
- monitoring and RMM solutions
- renewing and managing server certificates
low salary - 40% lower than the average in this position
Earnings for position infrastructure engineer
infrastructure engineer - How much money do you make working at this position?
Average salary at company WATERSTONS is 2488£.
The national average salary is 3500£.
1800 £
Lowest
Lowest
4400 £
Average
Average
7000 £
Highest
Highest
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