WATER PLUS is looking for employees for positions:
project coordinator
Working hours
full-time
Salary
salary
Responsibility
monitor the mailbox to triage customer emails and identify the appropriate solution to the clients queries
create opportunities using the customer management system and liaise with suppliers to obtain quotation for works
upon receipt of customer approval, make arrangements for delivery of works with suppliers and be the point of contact when required
manage the budget of the projects, reviewing supplier invoices and having appropriate purchase orders and invoices raised
to manage stakeholder relationships involved in the process, including customers, suppliers and the wholesaler
Requirements
MS Office literate
project delivery experience
strong focus on customer service
previous experience in the water industry
good interpersonal skills and experience of working with multiple
stakeholders
strong attention to detail
good verbal and written communication skills; able to talk
marketing executive
Working hours
full-time
Language
english
Salary
salary
Responsibility
overseeing and developing marketing campaigns
devising and presenting ideas and strategies that support the business goals and trading targets
organise events such as trade shows and conferences including pre-event communications, event collateral and post event communications
act as the main point of contact for external agencies such as web designers, artwork and printing suppliers
updating and writing content for websites, social media channels, newsletters and press releases
assist with the production of marketing material by sourcing images and proofreading text
assist with the management of the marketing budget, for example, through processing invoices
Requirements
CIM or IDM Qualification
A business or marketing related qualification at BTEC, A level or Degree
knowledge of CRM systems, preferably Dynamics CRM
marketing fundamentals
project management skills, including for event delivery
minimum of 1 year marketing experience
experience in using website CMS tools and basic HTML knowledge
experience in a B2B marketing environment, having had responsibility for lead-generating marketing campaigns using a variety of channels
customer service agent
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
to ensure all enquiries are handled in an efficient and customer focused way, providing the customer with a friendly and professional service and accurately recording content of all customer interactions for future reference on their account
apprentice
Working hours
full-time | Apprenticeship
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
department Commercial
work with the marketing executives to create and edit campaign content
this content will be in multiple formats and will be include emails, social media, direct mail, bill messaging
this may from time to time include working with external suppliers such as creative agencies or promotional item suppliers
the marketing apprentice will be expected to produce summary reports for completed campaigns to monitor and evaluate campaign effectiveness
to monitor the shared communications inbox
to proof read marketing materials for accuracy
job title: Marketing Apprentice
Requirements
commercial awareness
good attention to detail; an enquiring mind, good problem-solving ability
interest in a marketing career
customer service advisor
Language
english
Responsibility
clearly communicate with customers about company policies, procedures and guidelines
to ensure the quality of all customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met
to actively listen to the customer, identify their individual needs, review customer accounts to resolve with a ‘Right First Time’ approach
to promote online account services, increase Direct Debit payments and value added services
to meet or exceed own objectives and Key Performance Indicators. Support the delivery of the contact centre performance targets and initiatives
to identify, acknowledge and record customer dissatisfaction and complaints and escalate to Team Leader if unable to resolve
to Identify opportunities and drive improvements and efficiencies within operational processes, with the aim to improve service delivery and the overall customer journey
Requirements
stoke-on-Trent, ST4 4DA: reliably commute or plan to relocate before starting work