WAI GLOBAL UK

Responsibility

• customer Service Representative
• receives incoming calls, processes orders, and provides comprehensive information on product availability, pricing, and delivery to customers
• cross-trains and assists in various functional areas including purchasing, purchase orders, expediting, rescheduling, order confirmation, and Proforma processing
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• interfaces with internal departments to resolve pricing, credit, inventory, shipping, quality, and technical issues
• monitors inventory levels for selected accounts to identify potential unexpected depletion and promptly notifies the sales team
• supports the Business Development Group by executing assigned tasks, including customer follow-up, according to established procedures
• demonstrates an extensive understanding of company products and services to effectively address customer inquiries and provide guidance
• advises customers on product applicability and interchangeable options, utilizing catalogs and computerized information systems
• qualifies new prospective accounts and communicates relevant details to the Customer Service Supervisor or
• does this job have budget responsibilities? Yes No
• does this job have other financial responsibilities? Yes No
• performs general clerical duties such as data input, record filing and retrieval, photocopying, etc
• organizes and maintains current documents to ensure easy accessibility for Account Managers and the team
• resolves customer inquiries and concerns in a timely manner, striving for positive resolutions

Requirements

• customer service: 1 year

Earnings for position customer service advisor

Responsibility

• customer Service Representative
• receives incoming calls, processes orders, and provides comprehensive information on product availability, pricing, and delivery to customers
• cross-trains and assists in various functional areas including purchasing, purchase orders, expediting, rescheduling, order confirmation, and Proforma processing
  Show more +11
• interfaces with internal departments to resolve pricing, credit, inventory, shipping, quality, and technical issues
• monitors inventory levels for selected accounts to identify potential unexpected depletion and promptly notifies the sales team
• supports the Business Development Group by executing assigned tasks, including customer follow-up, according to established procedures
• demonstrates an extensive understanding of company products and services to effectively address customer inquiries and provide guidance
• advises customers on product applicability and interchangeable options, utilizing catalogs and computerized information systems
• qualifies new prospective accounts and communicates relevant details to the Customer Service Supervisor or
• does this job have budget responsibilities? Yes No
• does this job have other financial responsibilities? Yes No
• performs general clerical duties such as data input, record filing and retrieval, photocopying, etc
• resolves customer inquiries and concerns in a timely manner, striving for positive resolutions
• organizes and maintains current documents to ensure easy accessibility for Account Managers and the team

Requirements

• customer service: 1 year