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WAI GLOBAL UK is looking for employees for positions:
customer service advisor
customer service advisor
customer service advisor
Working hours
full-time
Responsibility
customer Service Representative
receives incoming calls, processes orders, and provides comprehensive information on product availability, pricing, and delivery to customers
cross-trains and assists in various functional areas including purchasing, purchase orders, expediting, rescheduling, order confirmation, and Proforma processing
interfaces with internal departments to resolve pricing, credit, inventory, shipping, quality, and technical issues
monitors inventory levels for selected accounts to identify potential unexpected depletion and promptly notifies the sales team
supports the Business Development Group by executing assigned tasks, including customer follow-up, according to established procedures
demonstrates an extensive understanding of company products and services to effectively address customer inquiries and provide guidance
advises customers on product applicability and interchangeable options, utilizing catalogs and computerized information systems
Education
2 years’ experience in a call center customer service environment
demonstrates strong problem-solving abilities
capable of following instructions and responding to management direction
detail-oriented and able to handle multiple tasks simultaneously