dynamic personality with desire to own problems through to resolution
flexible approach to work with the ability to work effectively under pressure
demonstrate strong technical and personal leadership to colleagues
strong customer service focus & strives to deliver service excellence
solid experience of 1st and 2nd Line Support with some 3rd Line preferable
IT support: 3 years
Responsibility
the role will suit someone who has been in 1st and 2nd Line Support for several years and ready to take the step up
the ideal candidate will have a strong Server & Networking background and keen to grow with us and oversee the IT Infrastructure
attention to detail is essential, you will be a car driver and be flexible for out of hours or site work if required
provide Incident Manager role for P1 incidents ensuring service affecting issues are dealt with
provide Problem Manager role for Problem Requests ensuring service affecting issues are dealt with
create and maintain procedures for new and existing processes
provide Project Management & Support
ensure adequate team coverage and planning for any capacity issues including the flowing of calls / issues between desks to cover periods of absence / holiday
it support technician
Working hours
full-time
Salary
salary
Requirements
excellent confidence and problem solving
excellent oral and written skills
dynamic personality with desire to own problems through to resolution
flexible approach to work with the ability to work effectively under pressure
demonstrate good technical and personal leadership to colleagues
strong customer service focus & strives to deliver service excellence
good understanding of PC Hardware & Operating Systems
Responsibility
the role will suit someone looking to start their IT Career. Attention to detail is essential, you will be a car driver and be flexible for out of hours or site work if required