VIZION NETWORK is looking for employees for positions:
receptionist
Working hours
part-time
Language
english
Responsibility
wellingborough
manage complaints in line with policy
maintain scheduling of meeting rooms
assist with any reporting requested for analysis and management of the departments
the completion of duties as required from time to time by the Management Team
be responsible for the sorting and distribution of daily incoming and outgoing post
issue internal staff mailshots as directed
apprentice
Working hours
apprenticeship
Language
english
Responsibility
hull
wellingborough
£10,530 per annum
£12,539 per annum
to assist with any internal or external audit requirements
to support and work with other Vizion departments / employees as required from time to time
Requirements
allocating and creating payment batches for select insurers
assist in the recruitment and onboarding process
produce and circulate new starter paperwork
support HR team with daily tasks
maintain accurate employee records
manage data on multiple spreadsheets and platforms
produce leaver documentation
provide administration support in relation to disciplinary/grievance meetings
team leader
Language
english
Responsibility
the completion of duties as required from time to time by the Management Team
liaise with other departments to seek assistance and resolution where required
ensure that you process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs
manage customer complaints in line with company policy
assist with monitoring admin and info inboxes to ensure they are actioned within a timely manner
assist with any reporting requested for analysis and management of the department
act as a first level point of contact for repair network members, clients, suppliers, customers, partners and the other members of the Claims Management Team
to be the first port of call for the team when they have any queries before involving team leader/management
administrator
Working hours
full-time
Language
english
Responsibility
maintain all spreadsheets for the Total Loss function, including monthly reporting
the completion of duties as required from time to time by the Management Team
act as a first level point of contact for customers, clients, repair network members, suppliers and partners
highlight to line manager any potential process improvements across departments and the network to reduce the level assessment errors
customer service apprentice
Working hours
full-time | Permanent | Apprenticeship
Salary
salary
customer service advisor
Trade
customer Service
Customer Service
Working hours
full-time
part-time
Responsibility
hull
wellingborough
£21,760 per annum
£22,791 per annum
to provide professional administrative support within the Claims Team and to Company Management/Directors
role Specification
as Customer Service Advisor you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained
the Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and after-care as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to
Requirements
ensure that you are kept fully up to date with SLA's
ensure that you are aware and understand the KPIs the repairers are to adhere to as a Vizion member
ensure accurate processing and deployment/reallocation of claim notifications to repairers via rules driven in house management system with in SLA
provide investigative feedback on any queries to the company and their clients where necessary
progress customer claims within the company's management system ensuring they are actions within internally agreed SLA's
ensure daily tasks are managed within agreed SLA's
management of day-to-day Bodyshop performance of KPIs, breaches and
management of day-to-day Bodyshop performance of KPIs, breaches and lations
apprentice administrator
Working hours
full-time
Responsibility
any other duties that you may be asked to carry out by the Senior Management Team