VIZION NETWORK

Responsibility

• hull
• wellingborough
• £21,760 per annum
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• £22,791 per annum
• to provide professional administrative support within the Claims Team and to Company Management/Directors
• role Specification
• as Customer Service Advisor you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained
• the Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and after-care as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to
• marriage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction
• liaise with designated Network Performance Analyst and any of the departments to seek assistance and resolution where required
• monitor personal and general inboxes and action emails within a timely manner
• completion of duties as required from time to time by the Management Team
• ensure that you process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLA's
• ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner
• assist with any reporting requested for analysis and management of the Department/region/client
• assist with other advisors caseloads as and when requested to ensure full service provision
• ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails
• promote data security in and out of the business at all times, strict adherence to DPA and information security standards
• adhere to stated company policies and procedures and carry out all duties in a way which is consistent with our client's values

Requirements

• ensure that you are kept fully up to date with SLA's
• ensure that you are aware and understand the KPIs the repairers are to adhere to as a Vizion member
• ensure accurate processing and deployment/reallocation of claim notifications to repairers via rules driven in house management system with in SLA
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• provide investigative feedback on any queries to the company and their clients where necessary
• progress customer claims within the company's management system ensuring they are actions within internally agreed SLA's
• ensure daily tasks are managed within agreed SLA's
• management of day-to-day Bodyshop performance of KPIs, breaches and
• management of day-to-day Bodyshop performance of KPIs, breaches and lations
• lations
• ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods
• responsible for building relationships within the repair network to ensure smooth transition of customer repairs from start to finish
• receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner

Trade

• customer Service
• Customer Service

Earnings for position customer service advisor

Responsibility

• hull
• wellingborough
• £10,530 per annum
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• £12,539 per annum
• to assist with any internal or external audit requirements
• to support and work with other Vizion departments / employees as required from time to time

Requirements

• allocating and creating payment batches for select insurers
• assist in the recruitment and onboarding process
• produce and circulate new starter paperwork
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• support HR team with daily tasks
• maintain accurate employee records
• manage data on multiple spreadsheets and platforms
• produce leaver documentation
• provide administration support in relation to disciplinary/grievance meetings
• promote data security in and outside of the business at all times, strict adherence to DPA
• adhere to Company policies and procedures and carry out all duties in a way which is consistent with the company's values
• the completion of duties and projects as required from time to time by the HR Manager
• full training will be provided

Earnings for position apprentice

Responsibility

• the completion of duties as required from time to time by the Management Team
• liaise with other departments to seek assistance and resolution where required
• ensure that you process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs
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• manage customer complaints in line with company policy
• assist with monitoring admin and info inboxes to ensure they are actioned within a timely manner
• assist with any reporting requested for analysis and management of the department
• act as a first level point of contact for repair network members, clients, suppliers, customers, partners and the other members of the Claims Management Team
• to be the first port of call for the team when they have any queries before involving team leader/management
• adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients values

Earnings for position team leader

Responsibility

• wellingborough
• manage complaints in line with policy
• maintain scheduling of meeting rooms
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• assist with any reporting requested for analysis and management of the departments
• the completion of duties as required from time to time by the Management Team
• be responsible for the sorting and distribution of daily incoming and outgoing post
• issue internal staff mailshots as directed