supports and motivates the team members on a day-to-day basis, ensuring workload is responded to promptly and within agreed SLA s
monitor performance of the team and provide feedback and coaching where necessary and in a timely manner
deputise for the Complaints Operational Manager when required
assists the team in resolving more complex complaints, including those that carry a reputational risk
communicate clearly with both internal and external contacts, displaying excellent soft skills
continually seek to improve customer service by identifying improvement opportunities and operational efficiencies
ensure compliance with GDPR during all communication and maintain confidentiality
conduct regular 1:1 s with individual team members and support the team in their own personal development
Requirements
strong leadership skills with experience in managing a team
passion to deliver excellent customer service consistently
strong written and verbal communication skills with good attention to detail
ability to display empathy and de-escalate difficult situations
ability to prioritise workload and work to tight deadlines
resilient and adaptable to change
excellent problem solving skills
good organisational skills with ability to multi-task
marketing executive
Working hours
full-time
Salary
salary
Responsibility
supports planning and implementation of marketing campaigns across audiences to deliver commercial results and support partner practice operational communications
successfully contributed to marketing campaigns, particularly email-based comms including copy writing, email build and design, database management and evaluation
business support administrator
Working hours
permanent
Requirements
excellent attention to detail
good numeracy skills
ability to use initiative
professional Approach
manager
Working hours
full-time
permanent
Salary
salary
Responsibility
ensure that any HR issues are handled effectively and in a timely manner
part time administrator
Working hours
part-time
permanent
practice manager
Working hours
full-time
Responsibility
practice Manager – Preston
about Vets Now
we provide cover to over 1000 Vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK
line management of clinical and non-clinical team supporting with other team members in the absence of their line manager
ensure operational efficiencies are achieved within the clinic, ensuring that everyone works as one team
vets Now are truly at the cutting edge of pet emergency services
responsible for meeting the overall operational, budgetary, and financial targets of the site
role information
Salary
salary
Requirements
excellent spoken and written communication skills
strong people management skills with the ability to engage and motivate a team
excellent negotiating and influencing skills
highly effective organisational skills and attention to detail
commitment to working as part of an effective team
proven track record of building and maintaining external relationships with customers and raising the business profile
ability to work accurately under own direction and manage a wide and varied workload
computer literacy with excellent knowledge of MS Office package
receptionist
Responsibility
provide a warm, professional, and compassionate welcome to clients during what can often be a stressful time
answering calls
including greeting all clients, answering calls, and booking appointments as well as handling financial transactions
ensure smooth client check-ins, handling enquiries, payments, and follow-up appointments with efficiency and empathy
arranging emergency consultations
anticipate client needs, proactively addressing concerns and supporting them throughout their visit
tracking admissions and discharges
maintain a well-organised and welcoming reception area to reflect the high standards of care we provide
week 3: Monday and Tuesday 1800-0200, Saturday 1200-1900 and Sunday 0800-1800
week 3: Sunday backshift 18:00-00:00
nurse
Responsibility
first Aid – give appropriate advice over the phone and perform in clinic
diagnostics - confident to perform basic diagnostic procedures in a sole charge capacity
critical Care – management and monitoring of major body systems, monitoring of in-patient trends and identifying changes quickly, physiotherapy, pain assessment, wound and dressing care
intensive Care Unit : Provide specialised care for critically ill animals, monitor vital signs and assisting Veterinary Surgeons in complex medical procedures and resuscitation efforts
Requirements
RCVS registered for a minimum of six months
motivated to maintain high clinic standards
passionate about caring for our clients and their pets