VENTURES LAB

Responsibility

• about Company
• at Ventures Lab, we are market leading sports betting and gaming group operating in the online sector
• through technology and innovation, we strive to enable our partners to reach new heights
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• currently, we are looking for you to join as a Customer Support Agent. This role is based in London office
• currently, we are looking for you to join as a Norwegian Customer Support Agent
• job Brief
• job brief
• we are seeking a skilled and customer-oriented individual to join our team as a Customer Support Agent
• with over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, we provide a rich portfolio of products and services including iGaming verticals, electronic payments, and managed services for customer operations
• your main task will be dealing with queries and questions from customers
• the ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences
• subjects will include areas such as finance, security amongst others and you will be required to work intimately with other departments
• on top of the technology, we also cover managed services for various markets, VIP management, Business Intelligence, Bonus systems and 24x7 multilingual customer support
• what you will be doing
• you will play a key role in meeting expectations and increasing customer satisfaction
• follow communication procedures, guidelines and policies
• provide high quality technical help desk and customer support via e-mail, live-chat and phone
• we are looking for you to join a fast-growing Norwegian team based in London. As a Customer Support Agent -Norwegian Speaking, you will not only be the first point of contact but also a bridge between the customers and our internal team
• transfer accurate information to customers with quality service and customer satisfaction
• duties
• as a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers
• dedicated to resolving customers' issues or problems
• handle queries from customers via e-mail and live chat
• manage the queries until completion through task management processes and communication with senior staff and other departments
• you will receive full training in everything and be part of a creative team that has a foot in every aspect of running a digital organisation
• work with different marketing campaigns
• teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction
• handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

Requirements

• outstanding verbal and written Norwegian language skills
• enthusiasm for and experience with improving customer satisfaction
• must be fluent verbal and written communication skills in Japanese
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• proven experience of delivering customer excellence
• multi-tasking ability
• analytical thinker who is comfortable with communication, sensitive with time management and high motivation
• ability to work in a team environment
• able to build and maintain strong, long-lasting customer relations
• must be fluent verbal and written communication skills in Norwegian
• ability to solve problems, initiative and resourceful
• our Offer
• competitive salary synonymous with skills and experience
• performance and bonus structure dependent on achievement of set targets and personal performance
• discount with Health institution

Earnings for position customer service agent

Responsibility

• at Ventures Lab, we are market leading sports betting and gaming group operating in the online sector
• through technology and innovation, we strive to enable our partners to reach new heights
• currently, we are looking for you to join as a .Net Developer. This role is a hybrid role
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• the Role
• with over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, we provide a rich portfolio of products and services including iGaming verticals, electronic payments, and managed services for customer operations
• we expect you to be a .NET enthusiast
• on top of the technology, we also cover managed services for various markets, VIP management, Business Intelligence, Bonus systems and 24x7 multilingual customer support
• the objective of this role is to join our dev team and creating some highly sophisticated programs for our different brands. You will be based in UK and working closely with the dev team
• our methodology is to train you on all the company brands so you are able to actively contribute to whatever project is ongoing and to have impact on the business with your dev skills
• complete project documentation on assignments as required
• contribute to all phases of the development lifecycle, write well-designed, testable and efficient code
• mentor and assist in training of new team members

Requirements

• university Degree in Computer Science or equivalent
• ability to produce high-quality maintainable code
• problem solving skills and ability to maintain legacy code
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• excellent understanding of OOP principals and design patterns of software development
• at least 5 years of experience in building commercial .NET Framework or .NET Core applications with C#
• at least 3 years of experience in Web applications development
• excellent knowledge of ASP.NET MVC and EF 6
• knowledge in React is appreciated
• excellent knowledge of MS SQL development and relational databases
• good understanding of HTTP protocol and MS IIS
• experience in front-end development – jQuery/JavaScript. Structuring patterns
• knowledge of SQL Databases, .Net Core
• knowledge of Dependency injection, xUnit, Moq, DDD & TDD
• good understanding of HTML 5
• experience on Azure
• experience working in agile development environment
• knowledge of SQL Databases, .Net Core and Angular 9

Earnings for position net developer

Responsibility

• about the Company
• you will serve as a vital point of contact between the company and new/potential customers, delivering a seamless and delightful services
• main Tasks and Responsibilities
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• calling and introducing the company to new customers with the view to sell them our products
• ensure customers’ satisfaction and develop the expectations
• accurately place and process orders per Telesales Service Representative guidelines
• recognise and act on the opportunity to up-sell additional products and services to customers
• as a Telesales representative you will be responsible for calling the potential customers and providing the details of new products, packages, campaigns, and bonuses
• encourage our customers to challenge and build personalised relationship with them

Requirements

• must be fluent in one of the following languages
• experienced in Sales and customer services
• enthusiastic character with the ability of convincing potential customers
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• excellent communication and interpersonal skills to deal with customers and offer a good quality of solution professionally
• adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology
• team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth

Earnings for position telesales

Responsibility

• at Ventures Lab, we are market leading sports betting and gaming group operating in the online sector
• through technology and innovation, we strive to enable our partners to reach new heights
• currently, we are looking for you to join as a .Net Developer. This role is a hybrid role
  Show more +9
• the Role
• with over 400 employees internationally and a strong presence in the iGaming and Fintech sectors, we provide a rich portfolio of products and services including iGaming verticals, electronic payments, and managed services for customer operations
• we expect you to be a .NET enthusiast
• on top of the technology, we also cover managed services for various markets, VIP management, Business Intelligence, Bonus systems and 24x7 multilingual customer support
• the objective of this role is to join our dev team and creating some highly sophisticated programs for our different brands. You will be based in UK and working closely with the dev team
• our methodology is to train you on all the company brands so you are able to actively contribute to whatever project is ongoing and to have impact on the business with your dev skills
• contribute to all phases of the development lifecycle, write well-designed, testable and efficient code
• complete project documentation on assignments as required
• mentor and assist in training of new team members

Requirements

• university Degree in Computer Science or equivalent
• ability to produce high-quality maintainable code
• problem solving skills and ability to maintain legacy code
  Show more +14
• excellent understanding of OOP principals and design patterns of software development
• at least 5 years of experience in building commercial .NET Framework or .NET Core applications with C#
• at least 3 years of experience in Web applications development
• excellent knowledge of ASP.NET MVC and EF 6
• knowledge in React is appreciated
• excellent knowledge of MS SQL development and relational databases
• good understanding of HTTP protocol and MS IIS
• experience in front-end development – jQuery/JavaScript. Structuring patterns
• knowledge of SQL Databases, .Net Core
• knowledge of Dependency injection, xUnit, Moq, DDD & TDD
• good understanding of HTML 5
• experience on Azure
• experience working in agile development environment
• knowledge of SQL Databases, .Net Core and Angular 9

Responsibility

• study design briefs and determine requirements
• schedule projects and define budget constraints
• conceptualize visuals based on requirements
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• prepare rough drafts and present ideas
• develop illustrations, logos and other designs using software or by hand
• use the appropriate colors and layouts for each graphic
• work with copywriters and creative director to produce final design
• test graphics across various media
• amend designs after feedback
• ensure final graphics and layouts are visually appealing and on-brand
• currently, we are looking for you to join as a Graphic Designer

Requirements

• proven graphic designing experience
• familiarity with design software and technologies (such as InDesign
• A keen eye for aesthetics and details
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• excellent communication skills
• ability to work methodically and meet deadlines
• degree in Design, Fine Arts or related field is a plus
• our offer
• competitive salary synonymous with skills and experience