VEINCENTRE is looking for employees for positions:
customer service advisor
Working hours
full-time | Part-time | Temporary | Permanent
Salary
salary
Responsibility
handling incoming calls and enquiries, you will liaise with prospective patients to assist them through their journey
experience within a healthcare setting would be an advantage but is not essential as full training and development will be given
we are expanding rapidly and our patient advisory and management teams are growing, so there are plenty of opportunities for ambitious candidates to forge a long-term career within a supportive and exciting environment
if you are bubbly, confident, friendly, and love providing fantastic customer service to your clients, we encourage you to get in touch
job Title: Customer Service Call Handler
do you have a passion for customer service? Would you like to work within a private healthcare setting? If so, we have a fantastic opportunity for candidates with customer service / call handling experience to join our growing company
respond to and action emails as required
customer service agent
Working hours
full-time
full-time | Permanent
Responsibility
as a Customer Service Agent, you will be responsible for providing excellent customer service to our valued customers and potential customers
you will work closely with other team members and departments to provide a seamless experience for our patients
receive and handle inbound calls from patients looking to book or amend an appointment
provide excellent customer service by understanding customer needs, answering questions, and reassuring them of concerns they have
action outbound calls to patients who have enquired and not yet booked in
ensure that patients are provided appointment dates/times suited to their needs
answer general queries or escalate issues as and when they arise to the relevant teams
ensure that patients are provided with appointment dates/times to suit to their needs
Salary
salary
Education
GCSE or equivalent
Requirements
comfortable in building relationships using both verbal and non-verbal communication channels
experience in the use of Live Chat, comfortably able to deal with multiple simultaneous chats
commercially aware with a passion for delivering high standards of customer service
experience within a busy call/contact centre environment
ability to multi-task, able to switch seamlessly between different communication channels whilst offering the same levels of service
confidence and ability to work to targets and SLA’s
ability to prioritise well, depending on the customer/patient’s needs
confidence and ability to work within strict guidelines and processes
crm manager
Working hours
full-time
full-time | Permanent
Salary
salary
Responsibility
managing all customer communication journeys alongside Group Clinic Manager
reporting effectiveness against key metrics including test results, engagement, and conversion
veincentre has an exciting new opportunity for a experienced CRM Database Manager - This is a really exciting time to join the UK’s largest varicose veins clinic at a time when we are growing and developing the business, and would benefit from our amazing fully funded training programs
developing and managing the testing and optimisation plansSupporting Marketing Director on wider CRM strategyWorking closely with other Marketing, Patient Advisory and Business Intelligence team to deliver the best possible customer experiences
Requirements
3 years in a CRM role
an ideas person who is willing to contribute to conversation
experience planning and optimising end to end customer journey communication plans
thorough planner with a keen eye for detail
ability to work with Senior Leaders and Middle Management to gather requirements and build out plans to meet the scope
customer Service: 1 year
marketing manager
Working hours
full-time | Permanent
Responsibility
managing all customer communication journeys alongside Group Clinic Manager
reporting effectiveness against key metrics including test results, engagement, and conversion
developing and managing the testing and optimisation plansSupporting Marketing Director on wider CRM strategyWorking closely with other Marketing, Patient Advisory and Business Intelligence team to deliver the best possible customer experiences
Salary
salary
Requirements
3 years in a CRM role
an ideas person who is willing to contribute to conversation
experience planning and optimising end to end customer journey communication plans
thorough planner with a keen eye for detail
ability to work with Senior Leaders and Middle Management to gather requirements and build out plans to meet the scope
customer Service: 1 year
receptionist
Working hours
part-time
part-time | Permanent
full-time | Permanent
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
welcoming patients / customers in a friendly and professional manner
welcoming patients warmly
scheduling appointments
patient invoicing and taking payments
typing Medical Reports
preparing medical notes ensuring that all relevant paperwork is ready for the consultant
assembling client lists ready for the following day’s operating list
updating patient records and dealing with confidential information
Requirements
customer service: 1 year
reception: 1 year
medical Receptionist: 1 year
administrative experience: 1 year
Contract type
part time
medical secretary
Working hours
full-time | Permanent
part-time | Permanent
Salary
salary
Responsibility
typing Medical Reports·
type clinical reports and quotes – email to patients and post to GP
check clinical reports, Outcome, Appt Type, Financials match and flag discrepancies
scheduling appointments
patient invoicing and taking payments
preparing medical notes ensuring that all relevant paperwork is ready for the consultant
assembling client lists ready for the following day’s operating list
updating patient records and dealing with confidential information