VEINCENTRE Salary
Rating of the company
0 ratings
9 reviews
Stoke-on-Trent
UNIT 5 LYME DRIVE PARKLANDS STOKE-ON-TRENT ST4 6NW ENGLAND

Earnings on positions in VEINCENTRE

Estimated salary

£ 2080

Median salary at VEINCENTRE

£ 1833 Lowest salary
£ 1997 The average salary
£ 2080 Highest salary

VEINCENTRE is looking for employees for positions:

customer service advisor

Working hours

  • full-time | Part-time | Temporary | Permanent

Salary

  • salary

Responsibility

  • handling incoming calls and enquiries, you will liaise with prospective patients to assist them through their journey
  • experience within a healthcare setting would be an advantage but is not essential as full training and development will be given
  • we are expanding rapidly and our patient advisory and management teams are growing, so there are plenty of opportunities for ambitious candidates to forge a long-term career within a supportive and exciting environment
  • if you are bubbly, confident, friendly, and love providing fantastic customer service to your clients, we encourage you to get in touch
  • job Title: Customer Service Call Handler
  • do you have a passion for customer service? Would you like to work within a private healthcare setting? If so, we have a fantastic opportunity for candidates with customer service / call handling experience to join our growing company
  • respond to and action emails as required

customer service agent

Working hours

  • full-time
  • full-time | Permanent

Responsibility

  • as a Customer Service Agent, you will be responsible for providing excellent customer service to our valued customers and potential customers
  • you will work closely with other team members and departments to provide a seamless experience for our patients
  • receive and handle inbound calls from patients looking to book or amend an appointment
  • provide excellent customer service by understanding customer needs, answering questions, and reassuring them of concerns they have
  • action outbound calls to patients who have enquired and not yet booked in
  • ensure that patients are provided appointment dates/times suited to their needs
  • answer general queries or escalate issues as and when they arise to the relevant teams
  • ensure that patients are provided with appointment dates/times to suit to their needs

Salary

  • salary

Education

  • GCSE or equivalent

Requirements

  • comfortable in building relationships using both verbal and non-verbal communication channels
  • experience in the use of Live Chat, comfortably able to deal with multiple simultaneous chats
  • commercially aware with a passion for delivering high standards of customer service
  • experience within a busy call/contact centre environment
  • ability to multi-task, able to switch seamlessly between different communication channels whilst offering the same levels of service
  • confidence and ability to work to targets and SLA’s
  • ability to prioritise well, depending on the customer/patient’s needs
  • confidence and ability to work within strict guidelines and processes

crm manager

Working hours

  • full-time
  • full-time | Permanent

Salary

  • salary

Responsibility

  • managing all customer communication journeys alongside Group Clinic Manager
  • reporting effectiveness against key metrics including test results, engagement, and conversion
  • veincentre has an exciting new opportunity for a experienced CRM Database Manager - This is a really exciting time to join the UK’s largest varicose veins clinic at a time when we are growing and developing the business, and would benefit from our amazing fully funded training programs
  • developing and managing the testing and optimisation plansSupporting Marketing Director on wider CRM strategyWorking closely with other Marketing, Patient Advisory and Business Intelligence team to deliver the best possible customer experiences

Requirements

  • 3 years in a CRM role
  • an ideas person who is willing to contribute to conversation
  • experience planning and optimising end to end customer journey communication plans
  • thorough planner with a keen eye for detail
  • ability to work with Senior Leaders and Middle Management to gather requirements and build out plans to meet the scope
  • customer Service: 1 year

marketing manager

Working hours

  • full-time | Permanent

Responsibility

  • managing all customer communication journeys alongside Group Clinic Manager
  • reporting effectiveness against key metrics including test results, engagement, and conversion
  • developing and managing the testing and optimisation plansSupporting Marketing Director on wider CRM strategyWorking closely with other Marketing, Patient Advisory and Business Intelligence team to deliver the best possible customer experiences

Salary

  • salary

Requirements

  • 3 years in a CRM role
  • an ideas person who is willing to contribute to conversation
  • experience planning and optimising end to end customer journey communication plans
  • thorough planner with a keen eye for detail
  • ability to work with Senior Leaders and Middle Management to gather requirements and build out plans to meet the scope
  • customer Service: 1 year

receptionist

Working hours

  • part-time
  • part-time | Permanent
  • full-time | Permanent

Language

  • english

Salary

  • salary

Education

  • GCSE or equivalent

Responsibility

  • welcoming patients / customers in a friendly and professional manner
  • welcoming patients warmly
  • scheduling appointments
  • patient invoicing and taking payments
  • typing Medical Reports
  • preparing medical notes ensuring that all relevant paperwork is ready for the consultant
  • assembling client lists ready for the following day’s operating list
  • updating patient records and dealing with confidential information

Requirements

  • customer service: 1 year
  • reception: 1 year
  • medical Receptionist: 1 year
  • administrative experience: 1 year

Contract type

  • part time

medical secretary

Working hours

  • full-time | Permanent
  • part-time | Permanent

Salary

  • salary

Responsibility

  • typing Medical Reports·
  • type clinical reports and quotes – email to patients and post to GP
  • check clinical reports, Outcome, Appt Type, Financials match and flag discrepancies
  • scheduling appointments
  • patient invoicing and taking payments
  • preparing medical notes ensuring that all relevant paperwork is ready for the consultant
  • assembling client lists ready for the following day’s operating list
  • updating patient records and dealing with confidential information

Requirements

  • medical Receptionist: 1 year

nurse

Working hours

  • part-time
  • part-time | Temporary
  • part-time | Permanent

Salary

  • salary

Requirements

  • nurse: 1 year

administrator

Salary

  • salary

Earnings on positions in VEINCENTRE

Average salary in this position
Average salary in this position in the country
administrator
2080 £
7%
2218 £

National average salary

2950 £

Average salary in this company

1997 £