this is an exciting opportunity to join a fast growing and award-winning company, on a full-time, permanent basis, working from our Cardiff city centre office
veezu are currently looking for an experienced Account Executive to join our growing Commercial Relationship team
assist in the formulation of an account retention / re-tendering process including all aspects of pricing to ensure strong levels of profitability are maintained and in line with the regional limits of authority
assist account customers with queries and resolving complaints
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
you will assist with allocation on some individual and group bookings including airport transfers
act as an account manger responsible for several specific corporate accounts to gain an understanding of their individual requirements
based within our Cambridge office at Waterbeach, this is a full time, permanent role working rolling shifts of four days on/four off including across weekends
we have an exciting opportunity to join the Panther Cambridge team as a Customer Service Representative
the successful candidate will play an instrumental part in the day-to-day interaction with Panther Taxis large base of corporate customers, providing a high-quality service to all, operating with us throughout the region
attend calls on the corporate customer priority line and liaise with Driver Partners where necessary
provide customer service support to Panther Taxis corporate account customers including creating and assisting with bookings, answering queries and dealing with customer concerns by telephone and email
you will provide support to the Corporate Team Leader with language school customers, student airport transfers and in our dealings with the Social and Education Transport Team at Cambridgeshire County Council for school run and vulnerable obligations
technical support engineer
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
veezu are fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction
about Veezu – Veezu is on a mission to be the #1 hyperlocal journey provider in the UK
veezu is on a continued journey of growth, built on our success of continued acquisition which we know could not be achieved without the continued commitment and passion of all our colleagues
reporting directly to the IT & Technical Support Manager the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders
engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents, while overseeing the fulfilment of service requests, implementation of changes, and executing IT security protocols related to a broad spectrum of technology service issues
we provide efficient, safe, and easy ways for people to travel, combining the knowledge of experienced local driver partners with advanced consumer technology to make amazing journeys happen every day
execute any additional tasks deemed appropriate by the Line Manager with the same level of dedication
veezu is a great place to work; a great place to invest in your career and a great place to continuously learn and develop
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
contact centre : 1 year
Responsibility
proactively monitor the attendance, performance & development of your team, utilising the tools and documents available, to ensure that agreed standards are met and KPI targets are delivered
support the Journey Booking Centre during busy periods by responding promptly and courteously to telephone bookings, capturing accurate information and processing this in an efficient manner
customer service representative
Working hours
full-time
Salary
salary
Responsibility
you will assist with allocation on some individual and group bookings including airport transfers
act as an account manger responsible for several specific corporate accounts to gain an understanding of their individual requirements
attend calls on the corporate customer priority line and liaise with Driver Partners where necessary
provide customer service support to Panther Taxis corporate account customers including creating and assisting with bookings, answering queries and dealing with customer concerns by telephone and email
you will provide support to the Corporate Team Leader with language school customers, student airport transfers and in our dealings with the Social and Education Transport Team at Cambridgeshire County Council for school run and vulnerable obligations
customer service executive
Working hours
full-time | Permanent
Salary
salary
Requirements
customer service: 1 year
Responsibility
undertake relevant Driver Partner engagement processes and ensure all documents are processed correctly and saved on file
provide day to day support to the Driver Partners
compliance manager
Working hours
full-time | Permanent
Benefits
laptop
Salary
salary
Responsibility
advise on any licensing issues across Veezu in a timely manner
reporting on PHO licensing obligations and making all necessary changes
hr business partner
Working hours
permanent
Benefits
laptop
Salary
salary
Responsibility
lead on complex ER case work across the group and provide pragmatic guidance leading to fairness and transparency of decision making
ensuring your knowledge remains current regarding all legal requirements related to employment law and legislation, reducing risk, and ensuring regulatory compliance
partner with line mangers and key stakeholders across the Veezu group to provide both strategic and operational guidance as well as effectively deliver on a full range of HR initiatives from day-to-day activities through to a full spectrum of projects
provide HR expertise on people issues in TUPE, disciplinary, grievance, attendance management, performance, recruitment and restructuring processes, providing advice and guidance to the business ensuring best practice and legal compliance
lead and drive strategic and operational HR projects across all areas of the business often working directly with our Executive team and Senior Management teams
endorsing Veezu’s Go-Achieve programme open for all our colleagues which actively supports growth and development across the Veezu group, supporting both individual and team performance
embed a culture of coaching amongst managers to enable them to get the best out of their people which in turn, brings out the best of Veezu