UPTIME SOLUTIONS Salary

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  Three Bridges
1ST FLOOR SAXON HOUSE STEPHENSON WAY THREE BRIDGES RH10 1TN ENGLAND
TIN: 07019668
  IT-Services
Rating of the company
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6 reviews in total

Earnings on positions in UPTIME SOLUTIONS

UPTIME SOLUTIONS is looking for employees for positions:

3rd line support engineer

Working hours

  • permanent

Salary

  • salary

Responsibility

  • uptime Solutions provide an array of services to Managed Service Providers around the world
  • with offices in UK, New Zealand and USA we are seeing rapid growth
  • location : Three Bridges , UK & Remote
  • job Type: Permanent
  • our already exceptional team provide market leading services and we are continuing our search for more talented individuals to join us on our journey
  • as a 3rd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners
  • what’s this role about?
  • using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support

Requirements

  • azure
  • office 365
  • VMWare and Hyper V
  • various customer applications
  • administration and Troubleshooting of Windows Server 2008 R2, 2012, 2016, 2019
  • network troubleshooting that 2nd line cannot resolve
  • using our PSA platform to log and respond to support tickets
  • identifying and escalating higher level issues to a senior engineer

team leader

Working hours

  • full-time

Responsibility

  • ensuring that all customer communication is done in a customer centric manner
  • provide mentoring to the technical team to ensure they are working efficiently and with accuracy
  • demonstrate the company core values
  • deliver on team closure targets
  • coach the team to be able to deliver an average of 10 tickets closed per team member per day
  • ensure our processes and SOPs are followed by the technical team and work with the Service Delivery Manager to improve processes as required to enhance customer experience
  • department: Operations

Requirements

  • expertise in people management and leadership
  • aptitude in technical problem solving
  • ability to identify when a ticket needs to be moved to another engineer for best execution
  • strong organizational skills
  • capacity to train and guide junior team members
  • ability to manage and prioritize tasks efficiently

account manager

Working hours

  • full-time

Responsibility

  • ensuring that all customer communication is done in a customer-centric manner
  • provide support to customers in a responsive and timely manner
  • communicate at regular intervals to the customer
  • following process/SOP documents
  • demonstrate the company core values
  • suggest new products and services to partners as applicable or suitable
  • build rapport with clients/customers
  • you will be apart of the organizations account management team, providing day-to-day assistance and support to existing customers

Requirements

  • excellent social and communication skills
  • able to remain organized and focused when faced with multiple problems
  • understanding of Outlook and organisational skills at a basic level
  • prior account management experience is not necessary and we are happy to assist in your development and goal of becoming an Account Manager, however organisational skills and customer service experience are required to be successful in the role

support engineer

Trade

  • IT Operations & Helpdesk

Working hours

  • Full-time

National average salary

2950 £

Average salary in this company

2041 £