UPLAND SOFTWARE UK is looking for employees for positions:
account executive
Working hours
full-time
Responsibility
we’re passionate
we’re proactive
we take pride in our work, and we love a good challenge
manage and provide transparency and visibility into an accurate pipeline
at Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility
meet or exceed quarterly and annual revenue targets
work closely with prospective customers to understand their business objectives and create the most appropriate solution to meet their needs
understanding the customer’s strategic initiatives
Requirements
ability to generate, qualify and execute on new opportunities in order to exceed revenue targets
builds a trusted and long lasting relationship with multiple customer executives
upland Software is an Equal Employment Opportunity Employer
1+ years of direct sales experience with a successful track record of meeting or exceeding assigned individual quota
sales representative
Working hours
full-time
Responsibility
we’re passionate
we’re proactive
we take pride in our work, and we love a good challenge
we are currently hiring for a Sales Development Representative to join our rapidly growing team at Upland Software
manage and provide transparency and visibility into an accurate pipeline
this role offers the opportunity to join a rapidly growing company delivering industry-leading solutions
at Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility
meet or exceed quarterly and annual revenue targets
Requirements
ability to come into the Bristol office four days a week
representing our company’s products and services, starting with a comprehensive understanding of them
proactively seeking new leads and business opportunities in the market
using CRM, sales engagement platform), cold calling, and emailing to generate new sales opportunities
saaS knowledge or sales experience is a plus
ability to generate, qualify and execute on new opportunities in order to exceed revenue targets
setting up meetings or calls between potential customers and sales executives
bachelor’s Degree recommended
project manager
Requirements
prior experience delivering remote training courses
prior experience delivering software training to a client audience
instructional Design and/or Curriculum Development Experience
excellent presentation skills in all delivery formats, in-person, online, over the pone
training certification or education in adult learning
learns new technologies quickly with self-directed initiative, taking advantage of all available resources and seeking additional resources when needed
curiosity to understand not just how-to use a product, but why-to and translating that into stories to use in training sessions
upland Software is an Equal Employment Opportunity Employer
Responsibility
deliver tailored product training to customers virtually and in-person
facilitate online courses via our Learning Management System, Northpass
constantly evaluate and innovate to improve existing training services
assist with the development and management of training materials
stay current on tools, technology and training methodologies
be the early adopter of all new features released for the products you train
provide product feedback to product management
travel to client locations throughout the United States and potentially globally
technical engineer
Requirements
exposure to any Python, HTML, JSON, XML, JavaScript
exposure to AWS CloudWatch
previous Application Support Experience
knowledge of 3rd party applications such as Zendesk, JIRA, Bitbucket
postgreSQL, MySQL, DB2 or Oracle experience / Database ORM system
exposure to Modern Perl Object Oriented system
mac OS
some experience with Unix Command Line
Responsibility
take ownership, investigate, manage, and resolve escalated tickets at a 3rd line level
provide a professional and technical level of support to the Support team
create, outline and design bespoke projects for clients
maintain, optimise and futureproof bespoke client projects
create and update Knowledge Base articles
assist Support with technical explanations for clients when needed
work alongside other teams within the business to see tickets through to completion
help other technical teams diagnose and manage issues with platform infrastructure and performance
systems administrator
Responsibility
installing and configuring software, hardware and networks
installing and configuring AWS EC2, VPC and RDS
install, configure and maintenance software and hardware
monitoring system performance and troubleshooting issues
troubleshoot issues and outages
ensuring security and efficiency of IT infrastructure
ensure security through access controls, backups and firewalls
job brief
Requirements
proven experience as a MS System Administrator
proven experience with AWS
experience with databases, networks and patch management
knowledge of system security
upland Software is an Equal Employment Opportunity Employer
technical consultant
Requirements
experience with Helpdesk products , CRM Products and search technology are a plus
experience with SAML and other authentication protocols and concepts, implementations and troubleshooting a plus
willingness to travel
experience working as part of a project team to determine client software requirements from both an end-user and administrative perspective
upland Software is an Equal Employment Opportunity Employer
at least 5 years SQL experience with some SSIS and ETL knowledge
experience of using SaaS, Email, CMS, CDP, Ecommerce platforms and web analytics
upland Software is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com
Responsibility
customizing our software solutions to meet the requirements for both our clients’ end-users and technical administrators
support Upland implementation projects and act as a senior technical resource for clients and Professional Services team
implementing our solutions in the Upland cloud or at the client site. Provide administrators with an orientation on its functionality
working, in conjunction with your Project Manager, and clients in post-sales discussions to determine their requirements
configure Upland’s solutions in order to establish data connectivity for clients’ existing systems
assist the software development team, when not on client-specific projects, developing on our core software offering
participate in multiple concurrent implementation projects with little supervision
provide Product Management with client feedback and new ideas for product enhancements
manager
Responsibility
regular customer touchpoints
customer Requests
account Renewal Management
handling Customer Escalations
renewal, Expansion, Upsell and Cross-sell
risk Mitigation Planning
enhancement Requests
success Planning
Requirements
you’re comfortable working with a wide variety of organisations
you’re at ease working with customer user and stakeholder communities
excellent communication skills with a wide range of audiences
ability to engage and influence customer stakeholders at all levels
previous experience of a Customer Success or similar commercial role
excellent interpersonal skills and presentation skills
creative thinker with the ability to troubleshoot issues quickly and effectively
extremely well-organised and analytical with an ability to work well under pressure