unily is the leading employee experience platform used by enterprises to improve communication, collaboration, and productivity
enterprises rely on Unily’s SaaS platform to transform employee engagement with AI-powered employee experience technology
in 2017, we launched Unily, which is now recognised as the market-leading solution
we are united by a shared purpose and are committed to truly understanding each other
we know that everyone is unique and has their own story
founded in 2005 as an intranet consultancy, we quickly realised that the enterprises we were working with shared the same employee experience challenges, so set about building our own platform
we strive to have a diverse workforce that embraces and celebrates one another
in 2021, we partnered with private equity firm, CVC in order to further strengthen Unily's position as a world-leading employee experience platform, accelerate product development, expand its footprint with existing customers and scale its go-to-market organisation to continue acquiring new customers
communications manager
Responsibility
unily is the leading employee experience platform used by enterprises to improve communication, collaboration, and productivity
enterprises rely on Unily’s SaaS platform to transform employee engagement with AI-powered employee experience technology
in 2017, we launched Unily, which is now recognised as the market-leading solution
we are united by a shared purpose and are committed to truly understanding each other
we know that everyone is unique and has their own story
founded in 2005 as an intranet consultancy, we quickly realised that the enterprises we were working with shared the same employee experience challenges, so set about building our own platform
we strive to have a diverse workforce that embraces and celebrates one another
in 2021, we partnered with private equity firm, CVC in order to further strengthen Unily's position as a world-leading employee experience platform, accelerate product development, expand its footprint with existing customers and scale its go-to-market organisation to continue acquiring new customers
devops engineer
Responsibility
unily is the leading employee experience platform used by enterprises to improve communication, collaboration, and productivity
enterprises rely on Unily’s SaaS platform to transform employee engagement with AI-powered employee experience technology
we are united by a shared purpose and are committed to truly understanding each other
we know that everyone is unique and has their own story
we strive to have a diverse workforce that embraces and celebrates one another
job Purpose
unily’s Fortune 500 clients include: CVS Health, Johnson & Johnson, The Estée Lauder Companies, Shell, Wipro, and more
for further information about Unily visit: www.unily.com
Requirements
experience working across both Linux and Windows
account manager
Requirements
prospecting Skills
teamwork
planning
building Relationships
multitasking
excellent listening, negotiation, and presentation skills
strong verbal and written communication skills
Responsibility
collaborate with the Customer Success Team to ensure smooth onboarding and implementation of Unily solutions, as well as effective post-sales support
contribute to the continuous improvement of account management processes and best practices
engineering manager
Responsibility
conduct recruitment activities, performance reviews, objective setting and other personnel management activities
provide technical guidance and support to developers in their day-to-day activities
assist with solution design, provide ideas and input into the product development process
represent the Engineering department and the wider business as an ambassador, demonstrating the organisational culture and values
product manager
Responsibility
about Unily
unily is the leading employee experience platform used by enterprises to improve communication, collaboration, and productivity
enterprises rely on Unily’s SaaS platform to transform employee engagement with AI-powered employee experience technology
in 2017, we launched Unily, which is now recognised as the market-leading solution
working with our Customer Community team to interpret and prioritise community lead developments that will encourage adoption and support customer satisfaction
we are united by a shared purpose and are committed to truly understanding each other
planning, design, and documentation of the functional requirement for new features
we know that everyone is unique and has their own story
Requirements
ideally, experience of consulting and working with key accounts
demonstrative leadership skills
3+ years’ experience documenting functional requirements and creating wireframes for a SaaS product
technical manager
Language
english
Responsibility
manage a portfolio of accounts to ensure client satisfaction and renewal of contracts. within Operational support landscape
act as the main point of contact for technical escalations and provide technical support to clients when required and agreed
proactively identify technical trends, escalations and risks and track account status
track, monitor and report the results of client tickets and incidents supporting the reporting needs of both clients and Unily
escalate support issues that need further investigation or prioritization within Unily and manage them through to resolution
collaborate with cross-functional teams to drive account health
develop and maintain strong relationships with key stakeholders and decision-makers within assigned accounts
prepare regular account review meetings, presentations and reports to effectively communicate the value of services to clients
Requirements
bachelor's degree in Computer Science, Engineering or related field
working knowledge of ITIL incident, problem and release management process and procedures
strong technical background, with the ability to understand and communicate technical concepts
ability to think strategically
ability to work under pressure and handle multiple tasks simultaneously
strong interpersonal and relationship-building skills
1+ years of technical account management, customer success, or related experience
office manager
Working hours
full-time
Responsibility
support offboarding activities for exiting team members, including scheduling exit interviews, sending communications about last-day details and arranging the return of company equipment
it manager
Working hours
full-time
Benefits
laptop
Responsibility
build, develop, and own the IT function, establishing and improving processes around device management, security, support, and other areas of IT
general office IT such as conference room, telephone, and printer setups etc
implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
communicate and document troubleshooting techniques and best practices
perform endpoint management deployment and anti-virus security
participate in special projects as assigned
participate in the development and delivery of training programs when necessary
work with IT leadership to constantly monitor and improve delivery of IT systems and support
Requirements
patient and empathetic communicator who makes complex stuff easy to understand
passionate collaborator and leader who knows how to get the most out of people
strong understanding of Microsoft 365
experience with MDT, Intune, and enterprise Mac & Windows management concepts
quick learner, proactive individual with the ability to work in a dynamic, fast changing environment
professional knowledge of using Microsoft Azure directory and security centre
A builder who is excited by autonomy, a near-blank canvas, and lots of opportunity
professional knowledge of corporate Wi-Fi set up and security, firewall set up and configuration and switch set up and configuration
support engineer
Working hours
full-time
Responsibility
the main responsibilities for the role include the following
ensuring an exemplary level of customer service is provided to all customers at all levels
ownership and accountability on all support tickets, acting in the client's best interests, and working according to SLAs
deploying new sites and upgrades as required, in parallel to other day-to-day commitments
liaising with clients and internal teams on all aspects of work will require clear, concise and professional communications at all times
sharing knowledge with clients and peers alike
identifying opportunities for increasing client satisfaction as well as continual improvement in the way we work
answering queries and troubleshooting technical issues relating to our award-winning SaaS-based product, Unily. This is a .NET based application that tightly integrates with Office 365 and is built upon Azure cloud infrastructure
Requirements
please note that this position is advertised both internally and externally
this is UK based position, reporting directly to our SME Manager, part of the Global Support Team
excellent communicator, confident, clear and able to concisely deliver written and verbal messages even when they are difficult
excellent communicator, confident, clear, and able to concisely deliver written and verbal messages even when they are difficult
deep understanding of troubleshooting web-based business applications hosted on the Microsoft stack
calm and able to work through high stress situations in a logical and sympathetic manner
calm and able to work through high-stress situations in a logical and sympathetic manner
experienced in administrating and working with SharePoint Online or other Office 365 services