UK SPAREROOM Salary

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Birmingham

202 VILLA STREET BIRMINGHAM B19 1QA UNITED KINGDOM

TIN:

12198693

Earnings on positions in UK SPAREROOM

Average salary in this position

Average salary in this position in the country

customer service

1996 £

15%

2286 £

2950 £

1996 £

Working hours

Salary

Education

Responsibility

● Investigate and take appropriate action on reports of suspicious adverts
●To provide exceptional customer service within a fast-paced and customer-focused environment
● Provide information and advice to other departments and customers in relation to scam detection
●To answer all UK and US customer enquiries by phone and email
● Assist in developing, monitoring, and implementing processes to aid scam detection and prevent future instances
● Maintain information records and collate data to aid future investigations
●To help maintain site security and quality through site moderation and scam detection
● Ensure advert content including photos and videos meets the terms and conditions of the website

Requirements

●A strong customer focus with the ability to deliver great customer service, both individually and as part of a team
● A strong customer focus with the ability to deliver great customer service, both individually and as part of a team
●Experience in a web-based company. Customer Service. Experience in Web or IT Customer Service would be beneficial
● Experience in a web-based company. A focus on fraud or risk investigation and resolution would be beneficial
●A background in complaint resolution would be useful, but not essential
● A background in complaint resolution would be useful, but not essential
●Confident and positive personality with excellent communication skills both written and verbal
● Confident and positive personality with excellent communication skills both written and verbal