TRIPADVISOR

Responsibility

• we believe that we are better together, and at Tripadvisor we welcome you for who you are
• this role is a hybrid position which requires 2 days per week in our Oxford office
• our workplace is for everyone, as is our people powered platform
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• deal directly with owners/members by phone, email, chat, and social media
• handle English & Spanish inbound/outbound, Teams meetings, calls/emails, or chats according to company policy
• handle English & Italian inbound/outbound, Teams meetings, calls/emails, or chats according to company policy
• handle English inbound/outbound, Teams meetings, calls/emails, or chats according to company policy
• respond promptly to customer inquiries
• troubleshooting incoming issues, identifying root causes, and finding a path to resolution
• identify and resolve customers' requests/questions or complaints using relevant knowledge base tools or other technical resources
• identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources
• handle and resolve customer complaints
• researching and resolving internal and external user-reported issues related to the product
• obtain and evaluate all relevant information to handle inquiries and complaints
• gather data, test, and replicate problems
• communicate and consult with colleagues to share best practice
• at Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there
• cancelling and modifying reservations by phone
• raising detailed bug tickets for the development team where necessary and proactively following up on the tickets
• follow best practice incident management processes to ensure the KPIs are met
• making outbound calls to hotel properties, Online Travel Agencies, and other businesses
• ensure excellent troubleshooting documentation
• comply with/complete global support specific or ad-hoc tasks
• corresponding courteously & professionally in email, chat, and call interactions
• act as an internal escalation route for all Tier 1 support issues
• escalate complex tickets to 2nd tier support and follow up for resolution
• providing consistent and timely product feedback to improve customers' experiences
• collaborating with technical teams to help with support escalations
• meet support KPIs
• recording accurate booking information, customer inquiries, interactions, and details of actions taken into various in-house software solutions
• follow best practice incident management processes to meet your monthly goals
• special project/product work when required
• representing Tripadvisor in all customer interactions displaying company values and focusing on customer satisfaction
• representing Tripadvisor in all customer interactions, displaying company values and focusing on customer satisfaction
• special project / product work when required
• responsible for personal performance on customer satisfaction surveys, quality scores, contact handle time & productivity metrics
• communicate and coordinate with internal business unit stakeholders
• point of contact for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
• accurate delivery of booking information into various in-house software solutions
• address escalations from offshore agents on bugs and technical problems
• keep accurate records of customer inquiries, interactions, and details of actions taken

Requirements

• EXPERIENCE and/or EDUCATION
• french or Italian Speaking
• willingness to work shift patterns essential
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• strong customer service skills
• strong time management/prioritization skills and multi-tasking ability
• flexibility to work weekends and on a bank holiday
• ability to work in a team, anticipate problems and suggest solutions
• management reserves the right to revise the job or to require that different tasks be performed as necessary
• experience in online travel in customer service, operations or reservations
• #LI-Viator
• distinct Advantage if proficient with Travel Global Distribution Systems
• #LI-Jacob1
• good understanding with the Tripadvisor site, including the submission of reviews, membership and participation in Forums
• excellent interpersonal and communication skills , fluent in English and French. Knowledge of any additional European language is a distinct advantage
• excellent interpersonal and communication skills , fluent in English, Italian and Spanish. Knowledge of any additional European language is a distinct advantage
• excellent interpersonal and communication skills , fluent in English, French and Spanish. Knowledge of any additional European language is a distinct advantage
• excellent interpersonal and communication skills , fluent in English, German and French or Spanish or Italian. Knowledge of more European languages is a distinct advantage
• patience, empathizing and understanding when speaking with both Owners and Members
• sense of discretion around confidential information
• basic background knowledge of computers and IT functions
• note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job

Current offers for the position:

Responsibility

• viator’s mission is to bring more wonder into the world
• viator's mission is to bring more wonder into the world
• to bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re traveling, wherever they are
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• we are seeking a dynamic and innovative Senior Product Manager with a strong focus on delivering tangible outcomes through data-driven strategies
• to bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they're traveling, wherever they are
• in doing so, Viator elevates thousands of businesses, large and small, along the way
• collaborating intimately with our design and engineering teams, this individual will take the reins in propelling the growth of Bokun
• with Viator, they’ve experienced the best of the world’s oldest cities, and rediscovered their hometowns through new eyes
• with Viator, they've experienced the best of the world's oldest cities, and rediscovered their hometowns through new eyes
• what You'll Do
• summary Of Essential Job Functions
• over wine-tasting and walking tours, they’ve reunited with family and friends after COVID-enforced separations
• over wine-tasting and walking tours, they've reunited with family and friends after COVID-enforced separations
• the Viator product team is looking for a Senior Product Manager to work on the Viator app
• drive product vision, strategy, roadmap planning, and execution for self-service analytics tools, data governance, and data infrastructure
• bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and marketing platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business
• own planning and end-to-end execution of features and programs for our data science and experimentation platforms
• collaborate with UX/UI designers to create wireframes, user flows, and prototypes that meet user needs and business requirements
• lead large, cross-functional efforts with data science, business intelligence, and other teams to further the impact of the data platform
• our hundreds of thousands of experiences are in nearly every country around the world
• work with engineering teams to ensure timely and high-quality delivery of features and enhancements
• initially, this role is temporary, aimed at filling a one-year leave vacancy, yet with the exciting prospect of evolving into a permanent, full-time position
• drive projects that enable all Viator employees to make data-driven decisions and advance our data-focused culture
• and our team is international, too
• leverage user research, conduct user testing, and gather feedback to continuously improve the experience and champion the voice of the customer
• with a particular focus on consumer-facing products and enhancing user experiences, this role stands as a pivotal driver of our company's success
• partner with Data Engineering & Analytics Engineering to provide product management support on company-level product and tooling priorities
• they’ve faced their fears ziplining across the jungles of Costa Rica, hot air ballooning above Turkey’s Cappadocia, and trekking through the glaciers of New Zealand
• we have people in Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, San Francisco, and more
• find and evaluate problems to solve, rather than just document stakeholder requirements
• they've faced their fears ziplining across the jungles of Costa Rica, hot air ballooning above Turkey's Cappadocia, and trekking through the glaciers of New Zealand
• facilitate requests from a variety of stakeholders and objectively prioritize work across interests and business needs
• communicate the state of projects across teams, stakeholders as well as executives
• you are a self-starter, who thrives in a fast-paced dynamic environment
• key Requirements
• prioritize opportunities in line with our app product strategy as well as by leveraging data to make sure we work on what brings most value to our users and Viator
• you will have extensive experience in mobile app development and management, with a proven track record of delivering high-quality apps to users worldwide
• manage and prioritize the team's feature backlog to ensure focus on key objectives
• bachelor's degree or higher with an engineering and technical discipline
• we’re used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries
• manage the core product lifecycle which includes feature iterations and new feature development): from ideation, discovery, design & development to release
• we're used by millions of travelers to find everything from walking tours and wineries, to cooking classes and catamarans, to sailing and spelunking, to bus tours and breweries
• you will work with cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions; you should also be a whiz at mobile apps tracking and analysis
• background in technical product management, technical program management, management consulting, product development, or relevant experience
• we’re the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours, experiences, and activities
• partner with the rest of the Product organization to continuously improve our processes
• we're the largest marketplace of our kind: a single place where travelers can book more than 300,000 tours, experiences, and activities
• you are creative and passionate about delivering mobile products that people love to use, incorporating the principles of mobile app experience design to deliver amazing market leading products
• you have extensive experience in defining goals, prioritizing roadmaps, finding the right tools, monitoring KPIs, all to create the best experience for our customers
• skills & Experience
• minimum Requirements
• deep fluency in data, with experience ranging across data modeling, data warehousing, business intelligence and analytics engineering a plus
• you will work closely with Engineering, Design, UXR, Product Marketing, Analytics, Customer Experience, Brand and Product leadership to deliver real impact for our business and users
• what you will do
• summary of essential job functions
• exceptional communication skills, written and verbal, especially with engineering, other product managers, business stakeholders, and data scientists
• the Viator Platform product team is seeking an experienced and enthusiastic Senior Product Manager to join the team on a mission to place Viator at the center of the Experiences ecosystem by solving the complex underlying problems of the industry by building unmatched capabilities and leveraging the exponential problem-solving power of an open ecosystem through robust APIs
• led key initiatives across a core area of the Viator platform such as booking management, logistics, and/or inventory management
• A passion for creating user-centric products

Requirements

• intentionality and making our time together count
• for some, this will mean traveling to be with colleagues on a regular basis
• for some, it will mean being in the office for specific training, development, and growth
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• and for others, it will mean choosing to be in the office a couple times each week to foster connection
• diversity, and recognizing that our teams and employees have different needs – location, responsibility, hours worked, and collaboration levels
• different teams and different people will take different approaches
• some of our team members will be located remotely
• some will be near our offices
• trust and focusing on the quality of work above all
• #Viator

Current offers for the position:

Responsibility

• viator's mission is to bring more wonder into the world
• viator’s mission is to bring more wonder into the world
• viator is a Tripadvisor company that makes it easy to find and book something you'll love to do
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• to bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they're travelling, wherever they are
• to bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re travelling, wherever they are
• in doing so, Viator elevates thousands of businesses, large and small, along the way
• we believe that we are better together, and at Viator we welcome you for who you are
• we believe that we are better together, and we welcome you for who you are
• our workplace is for everyone, as is our people powered platform
• we're looking for a Senior Technical Manager to join our team, reporting to the Senior Director of Experiences Engineering
• we’re looking for a Senior Technical Manager to join our team, reporting to the Senior Director of Experiences Engineering
• we run the systems that help operators build their businesses and those which enable third parties to utilise our inventory
• viator is looking for a Technical Manager to join our fast-growing Engineering team
• establish a detailed program plan with a cohesive view of engineering workstreams and clear measurable milestones and sequencing
• identify ambiguities and dependencies; define and execute mitigation plans to minimize risk
• we provide the tools which help our customer services team provide world class service to travellers and operators internationally
• with an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home
• with an industry-leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home
• communicate overall program status, including milestones, dependencies, and risks, to program teams, stakeholders and executive sponsors
• what you will do
• you will be working with the best engineers and leaders at Viator and work on market leading products
• coordinate and manage deliverables across multiple engineering teams to a successful completion
• you will manage individual contributors and other managers, helping them to grow their careers at Viator
• design and build Viator's data infrastructure including data pipelines, data
• manage and track cross-organization project dependencies; work with leadership, technical product manager, and technical managers to resolve dependency and timeline conflicts
• at Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there
• warehouses, and data marts
• we operate a hybrid work schedule, allowing you the flexibility to work remotely in the UK, or hybrid from the Oxford or London Tripadvisor office
• manage stakeholders’ expectations; address any questions, concerns, or feedback
• manage stakeholders' expectations; address any questions, concerns, or feedback
• we're the largest marketplace of our kind: a single place where travellers can book more than 300,000 tours, experiences and activities
• we’re the largest marketplace of our kind: a single place where travellers can book more than 300,000 tours, experiences and activities
• the Viator Experiences Engineering team is distributed across Europe and is responsible for viator.com, the Viator mobile apps and all their supporting infrastructure
• the Viator Engineering team is distributed across Europe and is responsible for Viator.com. We're looking for a Technical Manager - Data Platform to join our fast-growing team in a hybrid working setup based out of the Oxford Tripadvisor office
• develop and maintain scalable ETL processes
• as a Technical Manager, you will be responsible for designing, building, and maintaining Viator's data infrastructure. The ideal candidate will have extensive experience with data engineering, strong leadership skills, and the ability to work
• our stack includes Java, React, Docker, Kubernetes, GraphQL, SQL and NoSQL databases, all running on Linux and in AWS
• collaborate with cross-functional teams to identify and prioritize data needs
• identify and address inefficiencies across the program that impact productivity, including jira organization and standardization, clear documentation, and cross-team alignment
• collaboratively with cross-functional teams. Viator's data stack includes Java, SQL, Kubernetes, Kafka, Spark, Terraform, and runs on AWS. You don't need to have experience with everything listed but you do need to be hungry to learn
• as part of our web development team you will be working in a fast paced environment - collaborating closely with Design and Product - and releasing new features every day
• enable oversight on all features and designs to ensure all program goals and requirements are being achieved
• we're looking for someone who can fit into our collaborative culture
• we’re looking for someone who can fit into our collaborative culture
• lead and mentor data engineers on the team
• as a Senior Technical Manager you will oversee a group of pods of engineers working on related streams of work in a fast-paced agile environment
• you will be part of a team that deeply values diversity and creates space for you to be your best and the work environment is modern and inclusive with a strong focus on employee experience
• track and report on program economics and provide actionable feedback relating to cost benefit and return-on-investment standards
• we have a fun and friendly environment where the key objective is getting things done
• ensure data quality and integrity throughout the data pipeline
• work alongside other stakeholders across the business to determine your team's priorities, and guide the team to successful delivery
• qualifications
• you will own the processes and technologies used in your areas and work in a truly collaborative team alongside other Engineering leads, product managers, designers and analysts
• we offer our team members a range of flexible work options as well as a variety of professional and personal development opportunities
• key attributes would include openness, integrity, collaborative decision making and an informal, direct, communication style
• what you will need
• coach and grow the engineers you manage, helping them develop their skills and advance their careers
• while this is largely a hands-off role, we're looking for someone with a wealth of technical experience who is willing and able to get involved when required
• while this is largely a hands-off role, we’re looking for someone with a wealth of technical experience who is willing and able to get involved when required
• 9+ years of experience of commercial software development
• partner with engineering to investigate, deconstruct, and estimate large, unknown areas of work; guide the group toward consensus on a solution
• lead a team of between 4 and 8 software developers. You will be responsible for the team's remit and the quality of its output
• we operate a hybrid work schedule, allowing you the flexibility to work from the Oxford or London Tripadvisor offices
• bachelor's degree in Computer Science or related field
• take responsibility for all aspects of software engineering, from design to implementation, QA and maintenance
• collaborate with cross-functional teams across the globe to ensure product development aligns with business goals
• proven results establishing and optimizing software engineering roadmaps, delivering on product milestones and business objectives

Requirements

• at least five years' experience of managing a software engineering team, ideally product-focussed and working on a high traffic website
• at least five years’ experience of managing a software engineering team, ideally product-focussed and working on a high traffic website
• detailed knowledge of web application architecture and infrastructure
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• proven track record of successfully delivering complex technology-focused projects
• high quality verbal and written communication skills
• proven ability to successfully grow effective teams
• background of breaking down complex problems into simple solutions
• sense of ownership, urgency and pride in your work
• experience of working with international teams would be beneficial

Current offers for the position:

Responsibility

• about US
• we believe that we are better together, and at Tripadvisor we welcome you for who you are
• viator, a Tripadvisor company, is the biggest marketplace for experiences in the travel industry
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• our workplace is for everyone, as is our people powered platform
• the entire Tripadvisor platform is built on top of our POI metadata for the millions of hotels, attractions, and restaurants listings
• automate ETL pipelines to process large databases of POIs from different sources efficiently and reliably
• communicate progress, experimental findings, and insights clearly and concisely to both technical and business stakeholders
• contribute to project planning and the overall roadmap for the future development of the POI system
• we have more than 300,000 bookable products in almost every country on the planet, and are helping millions of travelers every month to discover things to do
• at Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there
• work with product and engineering to understand the business problems related to place metadata, including how it's processed and stored, and define the requirements for machine learning models and algorithms to solve them
• prototype, deploy, and maintain new models and algorithms for POI matching/conflation, source evaluation, identifying closed businesses, scraping metadata, extracting attributes from UGC, and flagging inaccurate data
• this role is pivotal in maintaining the accuracy, coverage, and high-quality place listings that form the bedrock of Tripadvisor's unrivaled user experience
• design and analyze AB tests to measure the impact of new models and algorithm changes, providing insights and recommendations based on test results
• as a Senior ML Scientist, you will partner with product and engineering to create innovative solutions that evaluate, match and integrate POI data from different sources to build the most accurate, complete, fresh & rich database of travel-related POIs in the world
• location: Lisbon, Portugal or London, UK
• are you ready to revolutionize the way travelers discover and explore the world? Join the Tripadvisor Machine Learning Team as a Senior Machine Learning Scientist, and embark on a thrilling journey to build the next generation Points of Interest system

Requirements

• in-depth knowledge of statistical hypothesis testing and ML modeling techniques
• A master's degree or PhD in computer science, data science, engineering, statistics, or a related field
• experience in using Python for numerical/statistical programming
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• significant experience in using SQL
• sort & Ranking
• proficiency in Python for numerical/statistical programming
• proficiency in Python, R or a similar numerical/statistical programming language
• user Recommendations
• ability to interpret and write complex SQL queries
• product Understanding
• experience with handling data heterogeneity, incompleteness, duplication, and uncertainty issues in large datasets
• A flair for business understanding, with the ability to communicate effectively with audiences of various backgrounds, levels, and functions
• pricing
• experience with web scraping techniques and tools, and how to use machine learning to extract structured information from unstructured web pages
• A postgraduate degree in statistics, machine learning, or similar OR demonstrable experience with the data science lifecycle- i.e. from problem definition to model deployment and beyond
• user Acquisition & Retention
• online Advertising
• A postgraduate degree in Machine Learning / AI or a related discipline OR demonstrable experience with the data science lifecycle - i.e. from problem definition to model deployment and beyond
• an understanding of MLOps and best practices around experimentation, deployment and monitoring. You should be familiar with concepts such as data versioning, model versioning, model monitoring and CI/CD for DS&ML
• 4+ years of experience in developing and deploying end-to-end machine learning models and algorithms at scale
• join us and shape the future of travel experiences for millions of users worldwide
• what you'll get

Earnings for position data scientist

Current offers for the position:

Responsibility

• viator is a Tripadvisor company that makes it easy to find and book something you'll love to do
• viator’s mission is to bring more wonder into the world
• to bring extraordinary, unexpected, and forever-memorable experiences to more people, more often, wherever they’re travelling, wherever they are
  Show more +30
• ​We believe that we are better together, and at Viator we welcome you for who you are
• in doing so, Viator elevates thousands of businesses, large and small, along the way
• we believe that we are better together, and at Viator we welcome you for who you are
• our workplace is for everyone, as is our people powered platform
• we run the systems that help operators build their businesses and those which enable third parties to utilise our inventory
• we provide the tools which help our customer services team provide world class service to travellers and operators internationally
• with an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home
• within Viator we have a fun and friendly environment where the key objective is getting things done
• at Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there
• the Viator Experiences Engineering team is distributed across Europe and is responsible for viator.com, the Viator mobile apps and all their supporting infrastructure
• viator's web stack includes Java, React, TypeScript, GraphQL,Kubernetes, SQL and NoSQL databases, and runs on AWS
• we’re the largest marketplace of our kind: a single place where travellers can book more than 300,000 tours, experiences and activities
• the Viator Traveller Engineering team is distributed across Europe and is responsible for viator.com, the Viator mobile apps and all their supporting infrastructure
• most of our engineers release code to production every few days and we have a daily release cycle
• this is a full stack role
• you don't need to have experience with everything listed but you do need to be hungry to learn
• we’re looking for a Full Stack Principal Software Engineer to join our fast-growing team in MarketPlace services. This role is a hybrid role based out of either the Oxford or London UK TripAdvisor offices
• we're looking for a Full Stack Principal Software Engineer to join our fast-growing team. This role is a hybrid role based out of either the Oxford or London UK TripAdvisor offices
• viator’s web stack includes Java, React, TypeScript, GraphQL,Kubernetes, SQL and NoSQL databases, and runs on AWS
• the Viator Marketplace Services team is responsible for building and supporting a world-class set of complex business services which are exposed through APIs to other teams within Viator
• we’re looking for a Principal Software Engineer to join our fast-growing team. You can work remotely in the UK, or hybrid from the Oxford or London Tripadvisor office
• you don’t need to have experience with everything listed but you do need to be hungry to learn
• what you'll get
• these services underpin viator.com and the Viator native apps, as well as business-to-business systems used by our suppliers and a wide range of third parties who carry our inventory, including Tripadvisor
• working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again
• what You’ll Get
• data Pipeline Architecture: Design and develop scalable, reliable, and efficient data pipelines that facilitate the collection, ingestion, and processing of diverse data from various sources, ensuring high data quality and availability
• data Quality and Monitoring: Implement robust data quality checks and monitoring systems to ensure the accuracy, consistency, and reliability of data
• data Modeling and Warehousing: Create and optimize data models that enable seamless integration of data from multiple sources into a centralized data warehouse or data lake, enabling data access and analysis for different business units
• collaborate with cross-functional teams to ensure product development aligns with business goals

Requirements

• bachelor's or Master's degree in Computer Science, Engineering, or a related field
• proficiency in programming languages such as Python, Java, or Scala, and experience with big data technologies like Hadoop, Spark, and Kafka
• strong experience with cloud-based data platforms, such as AWS, GCP, or Azure, including services like S3, MSK, ECS, or equivalent
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• in-depth knowledge of data modeling, data warehousing, and ETL/ELT processes
• familiarity with data governance and security best practices and compliance standards
• evidence of defining and developing a successful API-based architecture
• proven experience in performance optimization and tuning of data pipelines and database queries
• identify/support/Execute on company wide opportunities working with a number of stakeholders spanning Tech managers, Developers and business stakeholders
• excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams
• minimum of 8 years of hands-on experience in data engineering, with a focus on building large-scale data platforms and data processing pipelines
• prior experience in mentoring and guiding junior data engineers is a plus
• participate in defining solution design for complex problems involving a number of teams
• help Define Technology roadmap for a number of systems within Marketplace services area
• experience in the travel industry or related domains is desirable but not mandatory
• ability and experience in building highly scalable systems
• at least eight years’ experience of working on complex systems, ideally product-focussed and working on or supporting a high traffic website or app
• strong understanding and appreciation of Microservices based architecture
• strong knowledge of various design patterns
• execute on large projects to a high quality of standard and provide guidance to other teams and developers working on the project around complex technical challenges
• detailed knowledge of Web and App application architecture/infrastructure
• proven track record of successfully delivering complex technology-focused projects

Trade

• software Development
• Software Development

Current offers for the position: