customer service executive
13 the last 359 days, recently 2023-09-29
Responsibility
- our client is looking for a Customer Service Agent to work in their lovely office
- if your idea of Customer Service is to go the extra mile for our customers and
- handling high volume Customer Service through multiple channels e.g Telephone/ Email
Show more +47 - handling high volume B2B Customer Service through multiple channels e.g Telephone/ Email
- day to Day within the International Customer Service role
- managing the order process
- the successful candidate will have experience of order processing
- deal directly with customers either by telephone, electronically or face to face
- manage and monitor orders through the invoice cycle for all assigned orders
- processing Orders end to end and logging all administrative details on the ERP system
- organising work flows to meet customer schedules
- you will have proven, telephone-based customer service experience and enjoy offering an excellent level of customer service to your clients
- manage all customer orders as per the internal SOP’s and customer vendor compliance
- manage customer needs with a strong sense of urgency
- efficiently responding to incoming enquiries via Phone and Email
- some of the responsibilities of the role will include
- handle and respond efficiently to all general and order specific customer enquiries
- ensure timely execution of objectives and priorities within assigned responsibilities
- communicate with internal stakeholders to include Sales, Planning and Logistics
- our Client
- developing positive relationships with Interior Designers,Architects etc
- provide pricing and delivery information
- participate in the timely closure to cross-department issues; uses work-flow and decision matrix to
- processing of customer orders
- obtain and evaluate relevant information to handle product and service enquires
- this is an exciting opportunity with our client who is looking for a candidate that has some relevant experience within both B2B Customer Service and Order Processing
- exciting opportunity to join a company who are recognized worldwide for their innovative products and excellent attention to detail. They offer a host of benefits including hybrid working, company pension and private medical and dental insurance
- effective handling of all customer enquiries
- obtain and evaluate all relevant information to handle product and service enquiries
- guide appropriate actions
- ▪ Process and manage accurately enquiries, quotes, sales orders, invoices
- organise workflow to meet customer time-frames
- execute daily department reporting according to schedule
- maintaining of customer database with up to date contacts, pricing, delivery information
- timely logging of customer enquiries with details of actions taken
- consolidate shipments, issue picking lists and dispatch notes. Collect
- deliver a world class service. Then we would love to hear from you
- log details of enquiries, comments and complaints and details of actions taken
- achieve on time metric for export documentation packets
- deliver a world class service. Then we would love for you to apply
- proof of deliveries
- provide feedback on the efficiency of the customer service process and areas of improvement
- maintain accurate customer and country required documentation checklist
- effective management of complex customer queries/complaints, including timely escalations where required
- the International Customer Services Executive is responsible for all operational and customer service aspect. This role is approximately 70% operational and 30% customer liaison
- join us and we will coach and support your hard work and effort in achieving your individual KPI’s and personal development goals
- demonstrate to us how you work ethically and with integrity over an informal call and we would love to tell you about our International Customer Service role, where you can enjoy creating solutions for our valued clients in collaboration with our friendly team
- effective communication at all levels with internal and external stake holders
- ▪ Follow the customers’ orders from start to finish, while keeping
- communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support
Requirements
- proven experience in a customer service role, preferably in a B2C environment
- minimum 2 to 4 years customer service experience
- ▪ Minimum 2 to 4 years customer service experience
Show more +26 - previous experience of order processing
- excellent communication skills, both written and verbal
- excellent processing skills
- ▪ Excellent processing skills
- excellent data entry, typing and analytical skills
- first class customer service skills
- empathetic and patient with the ability to handle challenging situations with tact and diplomacy
- previous customer service experience within an office environment
- excellent telephone manner
- strong problem-solving skills, able to think on your feet and adapt to various customer needs
- order update experience
- manage complex order process flow
- ▪ Manage complex order process flow
- ability to communicate clearly and accurately at all levels
- detail-oriented and organized, ensuring accuracy in order processing and customer information
- process and manage accurately enquiries, quotes, sales orders, invoices
- used SAP system
- experience in CRM and ERP systems
- ▪ Experience in CRM and ERP systems
- strong Ms Office Skills
- familiarity with CRM systems and basic computer proficiency
- excellent verbal and written communication skills
- strong attention to detail
- ▪ Strong attention to detail
- excellent time management and goal orientated focus
- availability to work flexible hours, including evenings and weekends as required
high salary - 1% higher than the average in this position
Earnings for position customer service executive
customer service executive - How much money do you make working at this position?
Average salary at company TRINITY RESOURCE SOLUTIONS is 1958£.
The national average salary is 1900£.
1400 £
Lowest
Lowest
1900 £
Average
Average
2400 £
Highest
Highest
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